Monument Reviews 

Offered a competitive easy access rate to attract new customers. App is easy to use, clear and handles deposits very efficiently.
No complaints atall. I went for 12 month bonus rate for new customers, the actual normal rates for this type of account looks not so competitive, so I'll have to see.
At the moment very happy, hence my 5
stars, as fscs protected and based on experience to date

Excellent easy to use service so far. Very good rates offered to me as a new customer.

So far so good, I recently opened an account for savings, the process and technology was really good and easy to follow, I had a query which I had answered on the telephone by a very helpful person and I cannot fault them, they requested feedback on the 30/09/2026, I stated I would once the account had been set up and was running smoothly and true to my word I am pleased to say Im impressed.

On the contrary I also opened an account at the same time with CynergyBank, so far their communication has been awful and nowhere near as good for customer service as Monument Bank

Great interest rates. Easy to open & operate your account

Really quick and easy to apply for and open a new account. Love the app, works really well

Easy to open online account with a good interest rate and easy access.

Easy to understand and access. Great. Thank you.

Can only speak of my experience in opening two accounts with Monument. Very easy, no hassle. Unlike other banks which I’ve had poor experiences with recently. The ones that want to see all of the transactions that are going through your main bank account. Well done Monument for not going down this road.

Very efficient team. All issues are resolved quickly and support is readily available. Highly recommended.

So easy to set up
Very good App. No issues very happy.

Easy to open account. Good introductory rate offer.

Account opened in minutes following the Natwest/First Active disaster....!

Great experience with Monument. Super user friendly app which is quick and responsive and if you need to speak to someone, you can! Good choice of savings accounts and rates. Very happy client!

Very user friendly app and prompt customer service

Easy to set up and a good interest rate. I also like the way the App shows how much interest you've earned each day.

The APPworks very well, transfers are very quick,with the APP updating almost immediately, followed by a text message to confirm transaction.
The information on the APP is excellent with daily updates on balances and interest.

Although all the appropriate and thorough security checks are applied during setup, once you are using the app. with FaceID or Touch ID, using the app is like lightning. Very easy to use, and yet you get all of the information you need on one screen, including the interest you are accruing on a daily basis. Transfers are almost instantaneous, and they have large limits so you don't have to make multiple transfers to do what you need like so many apps. Easily the best savings app I have used, and I have used many ...

Way better than any bank I have set up savings accounts with in the past. The app is super easy and efficient, quick to set up, deposit and withdraw and also easy to speak to an intelligent human when I needed to. Their savings rate is good too.