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Monsoon Reviews 

29,673
•
TrustScore 4 out of 5

4.1

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 5,694 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very simple to navigate, making the online ordering process smooth and straightforward. Shoppers appreciate the quick shipping times, noting that parcels usually arrive securely packaged and well within the expected timeframe. Many people love the gorgeous clothing designs, praising the lovely fabrics, beautiful colors, and overall excellent quality of the items. However, some reviewers were not happy with sizing inconsistencies or hard, scratchy fabrics. A few other consumers also noted occasional delivery delays, or experienced issues when items went out of stock after purchase.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous styles, beautiful fabrics, and overall great... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting rapid shipping times and parcels... See more

Quality

Reviewers express widespread satisfaction regarding product quality, highlighting that items are well made... See more

Order

Users describe ambiguous interactions with order, highlighting both positive and negative experiences. Many... See more

Return policy

People report ambiguous experiences with the return policy, as opinions on the process vary widely. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My package arrived on the days suggested and was packed securely. One of the garments fitted me well (apart from the length, which I can shorten) so I will keep this and return the other one. The gar... See more

Company replied

Rated 4 out of 5 stars

The jump suit is perfect, but because of Monsoon ordering online web that wasn’t good, having made several attempts and then had message please retry Which I . did, and the final try it was confir... See more

Rated 5 out of 5 stars

Lovely blouse in gorgeous colours, East, nicer price in sale. Great quality & a little more unusual than others on the high street. Easy to order on website. Sizing true to size. Well communicated de... See more

Rated 5 out of 5 stars

excellent service, good delivery, arrived in perfect condition Only thing I found was when returning my parcel at the post office, the online instructions were not as clear as could be .."printer... See more

Company details

  1. Women's Clothing Store
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Clothing Store
  5. Fashion Accessories Store
  6. Shoe Store

Written by the company

We are a lifestyle brand that enriches everyday life with natural beauty, positivity and endless discovery. We are passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished. We have an eye for true beauty, whether that’s our intricate design details, colourful prints, fabrics or embellishments. We design in-house, source globally and ethically, and are dedicated to delivering keepsake quality. We love to make our customers’ day just that little bit more special and out of the ordinary. We believe in the positive, empowering, life-changing power of trade rather than aid. And we want to do right by the people who make our beautiful things. As a founder member of the Ethical Trading Initiative (ETI), we’ve been at the forefront of driving sustainable improvements in working conditions and livelihoods wherever we do business. But that’s not all. Each year, the Monsoon Accessorize Trust (founded in 1994) supports life-changing projects in income-generation, healthcare and education for over 10,000 women and children throughout Asia.

Contact info

4.1

Great

TrustScore 4 out of 5

30K reviews

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4.1

All reviews

(29,673)

5,749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Its gone from good to bad unfortunately…

Its gone from good to bad unfortunately sent out all wrong sizes and the time it now takes to come and then the returns is crazy. Used to be fantastic

14 August 2026
Unprompted review
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Reply from Monsoon

Hello,

Thank you for your review.

We're sorry to read of your disappointment and frustration.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Monsoon

Rated 3 out of 5 stars

Need accurate descriptions and sizes.

Item was way too long, down below my thighs and voluminous. Waste of my time to order and ordered in my usual size.

10 August 2026
Monsoon logo

Reply from Monsoon

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Rated 5 out of 5 stars

My two tops were fabulous

I ordered two tops one a white pure linen sleeveless top which had a lovely length that covered just below the top of my knee length jeans. The shape was perfect and had a button below the v neck. The second top was an organza peach coloured tie on the side of the neck blouse without sleeves which is beautiful. Both were in the sale so I am very pleased as both were a good price.

28 July 2026
Rated 4 out of 5 stars

A beautiful dress work for Ascot Ladies…

A beautiful dress work for Ascot Ladies Day 2026. I had spent months ordering different dresses but this one won! Well made, lovely fabric and great quality.

9 May 2026
Monsoon logo

Reply from Monsoon

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Rated 5 out of 5 stars

The dress is absolutely beautiful

The dress is absolutely beautiful! The quality is really good, and it fits perfectly. The material feels comfortable, and the dress looks even better in person. I received many compliments when I wore it. Definitely worth the purchase

11 August 2026

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