I would like to give a shout out to Bath Audi for their exceptional customer care yesterday when dealing with my granddaughter's TT. Chloe welcomed me with an attentive smile and listened to my plight... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently purchased a Volkswagen Golf from Capitol Volkswagen in Merthyr Tydfil and was very pleased with the process. Justin was a pleasure to deal with, making everything straightforward and st... See more
Company replied
I was a bit unsure about travelling an hour and a half to view the Volkswagen Tiguan, but it turned out to be worth it. Jack made the process straightforward and welcoming, both over the phone and in... See more
Company replied
I was initially unsure about which model would suit me best, but the team at Mon Motors Volkswagen Weston-super-Mare really helped guide me through the process. They took the time to explain everythin... See more
Company replied
Company details
Written by the company
Welcome to Mon Motors, the leading choice for New and Approved Used cars, as well as specialist aftersales services across South Wales and the South West of England. We proudly serve as official dealers for Audi, Volkswagen, Volkswagen Commercial Vehicles, Škoda, Volvo, Ford, Ford Commercial Vehicles, SEAT, CUPRA and Geely.
Contact info
United Kingdom
- customerservice@monmotors.com
- www.monmotors.com
4.7
Excellent
2K reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Embarrassing work and service
Newport Ford mechanic broke 2 of my locking wheel nuts and they refused to cover the cost of new ones. The arrogant service assistant told me they're trained to the highest standard so it couldn't have been their fault. I came to pick up the van and one of the two new tires was at half pressure... visibly flat.
'Trained to the highest standard' ... yeah right. Embarrassing, arrogant and disinterested. Avoid.
16 April 2026
Unprompted review
Reply from Mon Motors
We’re sorry to see your 1-star review, Oliver. We've privately requested some more information from you to have your experience looked into. If you could provide some details, we'll happily pass this on. We look forward to hearing from you. Take care.
--
Thank you for providing your details, Oliver. Having since spoken with the team, we understand that the locking wheel nuts were damaged during tyre removal. Unfortunately, this can occasionally occur where previous overtightening has placed additional stress on the components. A gesture of goodwill was offered at the time, which was declined, and standard wheel nuts were fitted to ensure your vehicle could be returned to the road safely.
We'd also like to sincerely apologise for the tyre pressure issue identified upon collection. Although this was corrected immediately, we recognise that it should not have occurred. This matter will be addressed internally to ensure our procedures are followed more carefully going forward. We appreciate you bringing this to our attention and wish you all the best.
Run and keep running.
Terrible service. If I wrote everything down it would be like a novel, with a terrible.
If you have the option, honestly stay clear .
If you have no option but to use them, your in the same boat has me and you have my sympathies.
10 April 2026
Unprompted review
Reply from Mon Motors
We’re sorry to see your 1-star review, Kristian Edwards. We've privately requested some more information from you to have your experience looked into. If you could provide some details, we'll happily pass this on. We look forward to hearing from you. Take care.
A good experience
Jacob was very patient and helpful. He worked hard to meet my requirements I’ve always found this dealership pleasant and have never felt pushed into any quick decision.
23 March 2026
Unprompted review
Reply from Mon Motors
Thank you for your wonderful review, Elaine. We are delighted to hear that Jacob provided such patient and helpful service while meeting your requirements. It's great to know you find Mon Motors Group a pleasant place where you can take your time with decisions. We truly appreciate your kind words and look forward to assisting you again in the future.
Marcel Burows as always did an…
Marcel Burows as always did an outstanding job at getting me the car I wanted.
29 November 2025
Unprompted review
Reply from Mon Motors
Thank you for your fantastic review, Gerald. We're thrilled to hear that Marcel Burows provided outstanding service and helped you secure the car you wanted. Your kind words mean a lot to us at Mon Motors Group, and we look forward to assisting you again in the future.
Good customer service
23 October 2025
Unprompted review
Reply from Mon Motors
Thank you for your five-star rating and kind words. We're delighted to hear you were happy with the customer service at Mon Motors Group. We look forward to serving you again in the future.
The whole experience with the team was…
The whole experience with the team was spot on from start to finish. I purchased a Volkswagen Tiguan, and Luke was an absolute star throughout. He’s such a nice bloke, really easy to talk to, and explained everything so clearly. I felt completely at ease the entire time and appreciated how well I was kept informed during the process. It’s rare to feel this looked after when buying a car, but they nailed it here. Couldn’t recommend them highly enough!
7 March 2026
Unprompted review
Reply from Mon Motors
Thank you for your glowing review, Luke. We're thrilled to hear that you had such a positive experience with the team at Mon Motors Group and that Luke provided exceptional service throughout your Volkswagen Tiguan purchase. It's wonderful to know you felt at ease and well-informed during the process. Your kind words mean a lot to us, and we hope you enjoy many happy miles in your new car!
Best regards,
Mon Motors Group
Had a few MOTs at Bath Audi
Had a few MOTs at Bath Audi, always passed but advised would require work completed soon. Took my car for a second opinion elsewhere following the advice of Bath Audi, advised no work required soon. No longer use them as a result
13 April 2026
Unprompted review
Reply from Mon Motors
Good morning, Jodi. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
During our MOTs, any advisories are supported by an Audi Cam video health check. This is designed to clearly demonstrate the condition of your vehicle at the time of inspection, highlighting both any work that may be required immediately and items that may need attention in the future. Our aim is to provide full transparency and help you make informed decisions about your vehicle. No repairs are ever carried out without your prior authorisation.
We appreciate that assessments can vary between garages depending on timing and individual judgement, which may explain the difference in opinion you later received. We would like to reassure you that our intention is always to be open and honest, and never to recommend unnecessary work.
We truly value your custom and are sorry that this experience has affected your confidence in us. If you would like to discuss this further, our Customer Service team would be happy to review this with you. Please contact us at customerservice@monmotors.com.
Great first experience, couple issues second time
I had a great experience buying my previous car from Cupra Gloucester, which encouraged me to return there for my most recent purchase.
Unfortunately, the aftercare experience hasn’t been as positive this time. I’ve had a couple of minor issues/ questions, but I’ve struggled to get a response from the sales person , whether by email or phone, to help resolve them.
1 February 2026
Unprompted review
Reply from Mon Motors
Good morning, thank you for taking the time to share your feedback, and for choosing to return to CUPRA Gloucester following your previous positive experience with us. We’re sorry to hear that you haven’t received a response following your most recent enquiry.
We’ve privately requested some additional information so that your details can be shared with our Management Team and looked into further.
Poor customer service
Went to look at cars for our son. Promised they would send details of a part exchange that was coming in. No contact whatsoever even after a chase up. The manager didn't even want to speak to me on the phone so was asked to email him directly. Nothing from him either.
29 March 2026
Unprompted review
Reply from Mon Motors
We’re sorry to see your 1-star review, Abbie. We've privately requested some more information from you to have your experience looked into. If you could provide some details, we'll happily pass this on. We look forward to hearing from you. Take care.
Bath Audi top marks
I would like to give a shout out to Bath Audi for their exceptional customer care yesterday when dealing with my granddaughter's TT. Chloe welcomed me with an attentive smile and listened to my plight. All sorted and car ready with a phone call. Chloe explained everything on hand over. Just excellent service well done.
7 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your wonderful feedback. We’re delighted to hear that you received exceptional customer experience at Bath Audi and that Chloe provided such a warm welcome and attentive support throughout your visit. It’s fantastic to know everything was handled smoothly and clearly explained at handover. Your kind words mean a great deal to the team at Mon Motors, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you again in the future.
I’ve been coming to Capitol Volkswagen…
I’ve been coming to Capitol Volkswagen Merthyr Tydfil for years, and this visit was no different in terms of how comfortable I felt. The showroom has a welcoming atmosphere, and there was no pressure during the process. The salesperson listened carefully to my circumstances and made sure I got exactly what I needed. It’s always a pleasant experience walking through those doors.
8 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your continued loyalty and for sharing your kind feedback. We’re delighted to hear that each visit to Capitol Volkswagen Merthyr Tydfil continues to provide a welcoming and comfortable experience. It’s wonderful to know our team took the time to listen and ensure you found exactly what you needed without any pressure. Your support means a great deal to everyone at Mon Motors, and we look forward to welcoming you back again soon.
Dreadful after sale service
Dreadful after sale service. I spent over £100k with this lot. Shocking service well actually no servicing as they didn't have any oil for 6 months! Cancelled me twice.
Eventually it turns up with a small problem under warranty and they refuse to sort the problems as we had to get it serviced elsewhere. Embarrassing. £100k car and never going to drive Audi again. Do not use this company you will regret it. Still awaiting their complaint procedure. Off to Audi head office now.
8 April 2026
Unprompted review
Reply from Mon Motors
We’re sorry to see your 1-star review, Adam. We've privately requested some more information from you to have your experience looked into. If you could provide some details, we'll happily pass this on. We look forward to hearing from you. Take care.
I recently purchased a Volkswagen Golf…
I recently purchased a Volkswagen Golf from Capitol Volkswagen in Merthyr Tydfil and was very pleased with the process. Justin was a pleasure to deal with, making everything straightforward and stress-free. He came across as approachable and helpful, which made the whole experience much easier.
The Golf itself has been great so far. It’s smooth to drive, handles nicely on longer trips, and feels solid on the road. Picking it up was simple, and everything was ready as expected.
I’m happy with both the car and how things were handled at the dealership.
25 March 2026
Unprompted review
Reply from Mon Motors
Thank you for your wonderful feedback. We’re delighted to hear that your experience purchasing your Volkswagen Golf at Capitol Volkswagen Merthyr Tydfil was straightforward and stress-free, and that Justin provided such helpful and approachable support throughout. It’s fantastic to know you’re enjoying the car and that everything was prepared and ready for collection as expected. Your kind comments mean a great deal to the team at Mon Motors, and we truly appreciate your support. We look forward to welcoming you again in the future.
Appalling customer service
Took the garage 3 weeks to repair my vehicle and communication form the service team was slow and lacklustre.
Given the total cost of the job the least they could have done was given the car a decent amount of charge (atleast enough for me to get home!) as well as complete the courtesy clean that they offered.
Worst still, they did not even replaced the recall component that needed replacement!
18 March 2026
Unprompted review
Reply from Mon Motors
Good morning and thank you for your feedback, Brett. We’re sorry to hear that your experience did not meet your expectations. Your comments have been passed on to our Management Team for review, as we are always looking for ways to improve our service. We appreciate you taking the time to share your experience.
Rhiannon was very helpful and took the…
Rhiannon was very helpful and took the time to explain everything clearly. She guided us through the options and helped us choose the right car without making us feel rushed or pressured. She provided plenty of information, which made the process much easier to understand. We appreciated her patience and approach throughout.
6 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your lovely feedback. We’re delighted to hear that Rhiannon was so helpful and took the time to guide you through the process clearly and without any pressure. It’s wonderful to know her patience and informative approach helped make choosing the right car an easy and enjoyable experience. Your kind words mean a great deal to the team at Mon Motors, and we truly appreciate your support. We look forward to welcoming you again in the future.
great, professional service
I was initially unsure about which model would suit me best, but the team at Mon Motors Volkswagen Weston-super-Mare really helped guide me through the process. They took the time to explain everything clearly and made sure they understood what I needed from a car. In the end, they matched me with a Volkswagen Golf that fits my requirements well. Kyle was particularly friendly and attentive throughout, which made things easier.
6 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your wonderful review, Robert. We are delighted to hear that you had such a positive experience at Mon Motors Volkswagen Weston-super-Mare. It's great to know our team was able to assist you in finding the perfect car, and we’ll be sure to share your kind words with Kyle. We hope you enjoy your Volkswagen Golf and look forward to welcoming you back in the future.
Just bought a XC60
The process felt straightforward and well-organised. Bethan explained everything clearly, including the next steps, and presented the options in an easy-to-understand way. There was no pressure at any point, which made it a relaxed experience. Arranging the test drive was simple as well. Very pleased with how smoothly it all went.
6 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your wonderful review and five-star rating! We're delighted to hear that you found the process straightforward and well-organised. It's great to know that Bethan provided clear explanations and made the experience relaxed and pressure-free. We're also pleased that arranging the test drive was simple for you. We look forward to assisting you again in the future.
Best regards,
Mon Motors Team
Volkswagen Gloucester
I was a bit unsure about travelling an hour and a half to view the Volkswagen Tiguan, but it turned out to be worth it. Jack made the process straightforward and welcoming, both over the phone and in person. He seemed to really understand that we'd made quite an effort to visit, which put me and my partner at ease. The test drive was useful for getting a proper feel for the car, and we had some nice hot chocolates while we went through everything. It felt professional yet relaxed, which made things much easier than I expected. Left feeling really happy with how it all worked out.
4 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your wonderful review, Christian. We're delighted to hear that your journey to Mon Motors Volkswagen Gloucester was worthwhile and that Jack made the process smooth and welcoming for you and your partner. It's great to know you enjoyed the test drive and appreciated the professional yet relaxed atmosphere, along with the hot chocolates! We look forward to seeing you again and wish you many enjoyable drives in your Volkswagen Tiguan.
I’m really pleased with my experience…
I’m really pleased with my experience at Cardiff Audi. James Payne took the time to help me choose an Audi TT, even though the car I wanted wasn’t on-site. He was easy to talk to and made sure all my questions were answered clearly, which made the process straightforward and stress-free. I found the approach both friendly and professional throughout.
I left feeling confident in my decision and happy with the service provided.
4 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your wonderful review, Mr. Dexter. We're delighted to hear about your positive experience at Cardiff Audi and that James Payne provided friendly and professional assistance in helping you choose your Audi TT. It's great to know that he made the process straightforward and stress-free for you. We appreciate your kind words and look forward to welcoming you back in the future.
Best regards,
Cardiff Audi
MON MOTOR'S GLOUCESTER
Absolutely fantastic experience in the dealership. Cameron our sale advisor was second to none me and the wife both agreed on this. Would of liked to be able to select more options in the first question in the survey. As a lot more applied to our experience.
2 April 2026
Unprompted review
Reply from Mon Motors
Thank you for your fantastic review, Mr. Evans. We’re thrilled to hear that you and your wife had such a positive experience and that Cameron provided exceptional service. We also appreciate your feedback regarding the survey options and will take it into consideration. We look forward to welcoming you back in the future!
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