Have tried numerous times to switch broadband companies and claim the vouchers via Broadband Genie. The application has been blocked each time despite trying 3 different companies. Able to do directl... See more
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Company details
Written by the company
Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.
Contact info
1 Dean Street, W1D 3RB, London, United Kingdom
- furtherhelp@moneysavingexpert.com
- www.moneysavingexpert.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
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Fabulous website with free financial info
I've been using the website for over 15 years and I think it's really informative. The guides and weekly emails have helped to save me money and inform some really big financial decisions.

Reply from MoneySavingExpert.com
Keep making changes to the look of the…
Keep making changes to the look of the site which makes it less accessible to those with certain disabilities. It's why I stopped using the site.

Reply from MoneySavingExpert.com
Martin Lewis claimed that if your…
Martin Lewis claimed that if your paying more than £5 per month for sim only then switch!
I did, to Lyca Mobile….. worse decision ever!! Do NOT use Lyca!! Just to try & save some money it is not worth it!!
Lyca was recommended on the ML site. Will NOT take advice from here again!

Reply from MoneySavingExpert.com
MSE knowingly keep misadvertising…
MSE knowingly keep misadvertising Vodafone broadband social tariffs. No help. Not recommended.

Reply from MoneySavingExpert.com
Can’t understand the negative reviews…
Can’t understand the negative reviews on here. It’s a brilliant site alerting my family to claiming for married man’s allowance and uniform allowance. I got my neighbour £7008 rebate on their council tax by following mse advice. I have used this site for years and it’s excellent all round. Thank you
An Absolute Liberty Taken
Update:
Further to my review below. I note note even the courtesy of a reply from MSE.
I leave it to everyone to make their own judgment. I am of the view that unregulated and unqualified 'experts' should not be allowed to operate in this fashion.
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I checked out the WSE website to compare personal loans, mainly out of interest to see how the market looks. I don't really need a loan.
I was asked if I wanted to check eligibility, which I did, to find out age criteria and income etc., but the site then did an Experian search as a loan application. This is unacceptable. I gave no express permission for any search of my credit file, which will now have a black mark on it. Thank you MSE!
Following this presumptuous action by MSE, I then checked their website for contact details to complain, but hey, no link or contact details. This guy, ML, is no better that all the other hustlers on the internet.
Mr Lewis, have this search expunged from my credit file. When I wish to apply for a loan, I will give permission for my file to be searched and not before. And make your team available to answer queries.
Had a quote online for Life insurance…
Had a quote online for Life insurance and selected to be contacted by email as I work nights.
I've had several phone calls since about my quote , all numbers blocked and reported as spam.
Poor Forum.
MSE in general is a great resource but beware the forums.
You may think you are asking a perfectly reasonable question but the site is littered with 'holier than thou' know it all's who will question your audacity to ask such a question.
There are some good people on there who will try and help, just be ready for the naysayers.
Incorrect upfront cost for samsung s23 ultra
Incorrect upfront cost for samsung s23 ultra .. Eg money saving expert had £69 as upfront cost for 512GB storage 100GB data 24 month contract with 3 network but actually it turned out to be £169.... This is the case for all upfront costs on their site for this product
Absolutely terrible
Absolutely terrible ,
Do your own research its much more reliable
Do your own research instead of taking this site's words
Awful advice that in fact cost us money.
Some of the recommendations are also for unethical companies with dubious practices in other countries, problematic workers' rights records, poor environmental track records, etc.
Avoid!
What a shame…
This business is run by arrogant egocentric Martin Lewis.
He thinks he knows it all but he doesn't , anybody with common sense could easily challenge his opinions.
ITV doesn't help as they allow him to influence poor people, telling them how to save 20 pounds a year.
What a shame.....
Can't we get decent people anymore ?!?
Be careful
I would be very careful about using this website as some of the products services endorsed are absolutely awful!
To put this comment into perspective, I am in the process of suing one service provider that they recommend, and last year successfully sued another.
I tried to highlight this issue with MSE but simply received an automated response telling me they have over10 million users, which suggests complaints are simply deleted.
I would strongly recommend that you seek additional information elsewhere (to reinforce any purchasing decision), rather than relying solely upon information from this site.
Guy is a muppet
Guy is a muppet, appealing only to those thicker than he is! Uses smugness as a tool over the vulnerable.
Flawed Mortgage Protection Advice
I am a mortgage and protection broker and am to say the least shocked by the poor information you give on this. You talk about mortgage payment protection insurance and life assurance as the only things to consider.
Very very wrong. Firstly as any financial adviser worth their salt will tell you one needs to consider long term income protection not the discredited MPPI plans. Long term income protection replaces lost income and is available with various payout options potentially up to retirement age.
Secondly you don't even mention critical illness cover. If someone suffers a major illness they will not only take a hit to their earnings which may or not continue depending on the sick pay they have in place but there will be almost inevitably additional costs. You only need to contact Macmillan Cancer support who provide far more accurate information on this.
In summary your infornation as not only basic but fundamentally flawed. What is so scary that so many people rely on this.
Surprised at poor reviews
I actually came to Trustpilot to do another review and was surprised to see the negative reviews for MSE. I have always used to compare insurnace bank accounts etc. and it has been brilliant. There is great advice and a useful weekly email. Reading the negative reviews I think many mis-understand the sight. i can only give advice for most and not individual circumstances.
Martin lewis said on one of his shows…
Martin lewis said on one of his shows to go on a website to compare prices so we did.i ordered a airfryer off Brighton direct as they came up the cheapest but hasn't arrived.now looking at the reviews it's actually a untrusted site so nice one Martin you haven't saved us a penny you have infact let someone con us out of a£120
Not what it seems
Not what it seems. If you signed up to this site/forums when it was under Martin Lewis's leadership don't think for one minute it's still the same. It's now run by sharks. It's no longer about helping the consumer - instead it's about abusing and silencing the consumer and pushing the narrative of the corporations that supposedly now own the site. Martin Lewis really needs to sever his association with this trashy site - I used to have respect of the man and his advice.
Had a similar experience last year with this site (that time trying to work out my finances). Tried again recently - this time wanted to pick people's brains re energy saving. Sadly, every bit as bad as last time.
So clearly not just one bad experience that's out of character. And they do not give a damn when they do harm to site users - not even a pretence at trying to do the right thing.
EDIT: Also worth noting that this company thinks they are above the law. They refuse to delete your data according to GDPR legislation, so don't give them your data thinking you can later instruct them to delete it.
I ordered a 30 sim
I ordered a 30 sim, an MSE Blagged offer.
I ordered the sim on 4 Nov, the sim has not arrived as stated, thus began a complete nuisance with the sim provider.
After spending hours of my time attempting to resolve the providers blundering, I decided to not waste any more of my time and cancelled the 30 day sim offer.
My advice would be to research any recommendations first.
As of Today, 17 Nov the sim has not arrived
Wrong AER shown
I have reported wrong information, but no change on site. This site is NOT to be trusted.
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