MoneySavingExpert.com Reviews 

790
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were unhappy with their experience overall. Many customers found the website to be glitchy and difficult to use, especially when trying to reset passwords or compare energy deals, leading to frustration and an inability to access services. People also reported issues with the service, including incorrect advice that resulted in higher bills or unexpected exit fees, and a lack of support when problems arose with switches or promotions. Reviewers frequently mentioned difficulties in contacting the company, often receiving generic responses or being directed to forums without their issues being resolved. However, some customers also noted that the site provided useful information and helped them save money through various deals and cashback offers. A few other people also felt that when they did manage to get in touch, they received quick and helpful responses, particularly regarding cashback queries.

What people talk about most

Website

Customers consistently note ambiguous experiences with website functionality and reliability. Many users... See more

Service

Customers had ambiguous experiences with service, with some reporting significant issues such as being... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers struggling to reach customer service or... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers facing unexpected charges like early exit... See more

Payment

Users describe ambiguous interactions with payment, with some customers experiencing unexpected or incorrect... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Have tried numerous times to switch broadband companies and claim the vouchers via Broadband Genie. The application has been blocked each time despite trying 3 different companies. Able to do directl... See more

Rated 2 out of 5 stars

MSE have a car insurance comparison app. Have just spent over an hour filling this in. It did not recognise my password from the previous time and did not send a link to change it. All data lost so ha... See more

Rated 2 out of 5 stars

For collection Travel money site only shows M&S for FX - also rate shown is not carried over to M&S website!!

Rated 1 out of 5 stars

Martin Lewis complains about scammers using his name, but then encourages people to use moneysavingexpert.com. The Cheap Energy Club run there doesn't work properly, the deals headlined in his newslet... See more


Company details

  1. News Service

Written by the company

Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.


Contact info

1.9

Poor

TrustScore 2 out of 5

790 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(790)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous website with free financial info

I've been using the website for over 15 years and I think it's really informative. The guides and weekly emails have helped to save me money and inform some really big financial decisions.

12 July 2023
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Chloe,

It's great to hear that you find the information on site useful. We're working hard to make it even better, so please keep in touch with us and letting us know what you think.

Thanks,
MSE User Relations team

Rated 1 out of 5 stars

Keep making changes to the look of the…

Keep making changes to the look of the site which makes it less accessible to those with certain disabilities. It's why I stopped using the site.

11 July 2023
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi there, thanks for sharing your feedback - we're sorry to hear that you're disappointed with the MSE website. We continually strive to make it as user friendly as possible for everyone. We're always looking to improve things, and your feedback is really valuable. We'll ensure this is passed on to our developers to be aware of.

Rated 1 out of 5 stars

Martin Lewis claimed that if your…

Martin Lewis claimed that if your paying more than £5 per month for sim only then switch!
I did, to Lyca Mobile….. worse decision ever!! Do NOT use Lyca!! Just to try & save some money it is not worth it!!
Lyca was recommended on the ML site. Will NOT take advice from here again!

11 July 2023
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Kathy, Thanks for taking the time to get in touch with us.

Our site is used by many millions of users each month, so I'm afraid that it isn't possible for Martin or ourselves to provide individual advice based on your own personal circumstances.

We don't provide any recommendations or advice - our aim is to produce MoneySaving guides that inform our readers of as many options available as possible and our focus is on cost not service. Everything that appears on the site and in the weekly email is down to its editorial merit. But we're sorry to hear you have had this experience and we do monitor the feedback for any company on our site, so we appreciate you letting us know.

You may wish to read about How This Site Is Financed for a more in depth explanation.

If you have a complaint you’d like to raise with a specific company, you can use Resolver (a free and easy complaints site which MoneySavingExpert works with).

MoneySavingExpert isn’t able to play a role in your complaint and so unfortunately we're not able to forward this for you, but hope this helps.

Rated 1 out of 5 stars

MSE knowingly keep misadvertising…

MSE knowingly keep misadvertising Vodafone broadband social tariffs. No help. Not recommended.

3 July 2023
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Michael, thanks for sharing your feedback. We don't provide any recommendations or advice - our aim is to produce MoneySaving guides that inform our readers of as many options available as possible and our focus is on cost not service. Everything that appears on the site and in the weekly email is down to its editorial merit. But we're sorry to hear you may have had a bad experience and we do monitor the feedback for any company on our site, so we appreciate you letting us know.

You may wish to read about How This Site Is Financed for a more in depth explanation - https://www.moneysavingexpert.com/site/moneysavingexpert-finance/

If you have a complaint you’d like to raise with a specific company, you can use Resolver (a free and easy complaints site which MoneySavingExpert works with).

MoneySavingExpert isn’t able to play a role in your complaint and so unfortunately we're not able to forward this for you, but hope this helps.

Rated 5 out of 5 stars

Can’t understand the negative reviews…

Can’t understand the negative reviews on here. It’s a brilliant site alerting my family to claiming for married man’s allowance and uniform allowance. I got my neighbour £7008 rebate on their council tax by following mse advice. I have used this site for years and it’s excellent all round. Thank you

28 May 2023
Unprompted review
Rated 1 out of 5 stars

An Absolute Liberty Taken

Update:
Further to my review below. I note note even the courtesy of a reply from MSE.

I leave it to everyone to make their own judgment. I am of the view that unregulated and unqualified 'experts' should not be allowed to operate in this fashion.

----------

I checked out the WSE website to compare personal loans, mainly out of interest to see how the market looks. I don't really need a loan.

I was asked if I wanted to check eligibility, which I did, to find out age criteria and income etc., but the site then did an Experian search as a loan application. This is unacceptable. I gave no express permission for any search of my credit file, which will now have a black mark on it. Thank you MSE!

Following this presumptuous action by MSE, I then checked their website for contact details to complain, but hey, no link or contact details. This guy, ML, is no better that all the other hustlers on the internet.

Mr Lewis, have this search expunged from my credit file. When I wish to apply for a loan, I will give permission for my file to be searched and not before. And make your team available to answer queries.

16 May 2023
Unprompted review
Rated 3 out of 5 stars

Poor Forum.

MSE in general is a great resource but beware the forums.
You may think you are asking a perfectly reasonable question but the site is littered with 'holier than thou' know it all's who will question your audacity to ask such a question.
There are some good people on there who will try and help, just be ready for the naysayers.

16 April 2023
Unprompted review
Rated 1 out of 5 stars

Incorrect upfront cost for samsung s23 ultra

Incorrect upfront cost for samsung s23 ultra .. Eg money saving expert had £69 as upfront cost for 512GB storage 100GB data 24 month contract with 3 network but actually it turned out to be £169.... This is the case for all upfront costs on their site for this product

10 April 2023
Unprompted review
Rated 1 out of 5 stars

What a shame…

This business is run by arrogant egocentric Martin Lewis.
He thinks he knows it all but he doesn't , anybody with common sense could easily challenge his opinions.
ITV doesn't help as they allow him to influence poor people, telling them how to save 20 pounds a year.
What a shame.....
Can't we get decent people anymore ?!?

15 February 2023
Unprompted review
Rated 1 out of 5 stars

Be careful

I would be very careful about using this website as some of the products services endorsed are absolutely awful!

To put this comment into perspective, I am in the process of suing one service provider that they recommend, and last year successfully sued another.

I tried to highlight this issue with MSE but simply received an automated response telling me they have over10 million users, which suggests complaints are simply deleted.

I would strongly recommend that you seek additional information elsewhere (to reinforce any purchasing decision), rather than relying solely upon information from this site.

1 February 2023
Unprompted review
Rated 1 out of 5 stars

Guy is a muppet

Guy is a muppet, appealing only to those thicker than he is! Uses smugness as a tool over the vulnerable.

16 February 2023
Unprompted review
Rated 1 out of 5 stars

Flawed Mortgage Protection Advice

I am a mortgage and protection broker and am to say the least shocked by the poor information you give on this. You talk about mortgage payment protection insurance and life assurance as the only things to consider.

Very very wrong. Firstly as any financial adviser worth their salt will tell you one needs to consider long term income protection not the discredited MPPI plans. Long term income protection replaces lost income and is available with various payout options potentially up to retirement age.

Secondly you don't even mention critical illness cover. If someone suffers a major illness they will not only take a hit to their earnings which may or not continue depending on the sick pay they have in place but there will be almost inevitably additional costs. You only need to contact Macmillan Cancer support who provide far more accurate information on this.

In summary your infornation as not only basic but fundamentally flawed. What is so scary that so many people rely on this.

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Surprised at poor reviews

I actually came to Trustpilot to do another review and was surprised to see the negative reviews for MSE. I have always used to compare insurnace bank accounts etc. and it has been brilliant. There is great advice and a useful weekly email. Reading the negative reviews I think many mis-understand the sight. i can only give advice for most and not individual circumstances.

16 January 2023
Unprompted review
Rated 1 out of 5 stars

Martin lewis said on one of his shows…

Martin lewis said on one of his shows to go on a website to compare prices so we did.i ordered a airfryer off Brighton direct as they came up the cheapest but hasn't arrived.now looking at the reviews it's actually a untrusted site so nice one Martin you haven't saved us a penny you have infact let someone con us out of a£120

17 November 2022
Unprompted review
Rated 1 out of 5 stars

Not what it seems

Not what it seems. If you signed up to this site/forums when it was under Martin Lewis's leadership don't think for one minute it's still the same. It's now run by sharks. It's no longer about helping the consumer - instead it's about abusing and silencing the consumer and pushing the narrative of the corporations that supposedly now own the site. Martin Lewis really needs to sever his association with this trashy site - I used to have respect of the man and his advice.

Had a similar experience last year with this site (that time trying to work out my finances). Tried again recently - this time wanted to pick people's brains re energy saving. Sadly, every bit as bad as last time.

So clearly not just one bad experience that's out of character. And they do not give a damn when they do harm to site users - not even a pretence at trying to do the right thing.

EDIT: Also worth noting that this company thinks they are above the law. They refuse to delete your data according to GDPR legislation, so don't give them your data thinking you can later instruct them to delete it.

12 December 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a 30 sim

I ordered a 30 sim, an MSE Blagged offer.
I ordered the sim on 4 Nov, the sim has not arrived as stated, thus began a complete nuisance with the sim provider.
After spending hours of my time attempting to resolve the providers blundering, I decided to not waste any more of my time and cancelled the 30 day sim offer.
My advice would be to research any recommendations first.
As of Today, 17 Nov the sim has not arrived

17 November 2022
Unprompted review

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