Since this weekend (1.8.2026 on) moneygram has a big service problem: a) the app does not work: it says available in a few days, use desktop b) when using desktop, the button to confirm the amount... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was quick and easy. My recipient received the funds directly and there was no problem with the transaction.
Company replied
My experience with MoneyGram has been excellent. The service was fast, easy to use, and reliable. The transaction was completed smoothly, and I found the process simple to follow. Overall, I'm very sa... See more
Company replied
I canceled the whole transaction because when I put in my state and I put in the same state as the receiving state money gram somehow changed it to Alabama and wouldn't let me change it back and that... See more
Company replied
Company details
- Money Transfer Service
- Financial Consultant
- Financial Institution
- Money Order Service
- Non-Bank Financial Service
- Payment Service
About MoneyGram International
Written by the company
About MoneyGram
MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.
Consumer services
MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.
Business solutions
MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.
MoneyGram Foundation
MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.
Check out our options below
Contact info
2828 N Harwood, 75201, Dallas, United States
- 1-800-MoneyGram
- customerservice@moneygram.com
- www.moneygram.com
4.0
Great
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chat emoji
The process was easy using their "chat" response system. I was told they are processing my request and will make the changes within a 24 hour period.
6 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
One happy customer!
I contacted your representative through your website on line. The issue was resolved very quickly, and it was very helpful to resolve this for my piece of mind. Thank you so much.
6 August 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
It is easy and safe to send money to…
It is easy and safe to send money to family and friends in the Americas. The whole process is fast and easy, and the funds are usually ready for pickup within a few minutes. I have been using MoneyGram for many years now, and will continue to do so.
3 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
MoneyGram charge more transaction fee…
MoneyGram charge more transaction fee then others.
5 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
I sent some funds to my bank account…
I sent some funds to my bank account in Jamaica from July 29th , still haven't received the funds in my account, don't think sending funds directly to bank should take 2 weeks but it is whatever.
29 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Fast and easy transfer 👍
5 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
They blocked me for no reason
They blocked me for no reason. I was trying to send $3,000 to my own account and they blocked me 😑😑😑. Talked to support and they said that’s the company politic there’s nothing to do.
4 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Very helpful and easy to solve issues.
Very helpful and easy to solve issues.
6 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Pending Refund Ignored for 2 Weeks – Urgent Support Needed (Reference: 24811713
Review Body:
I am writing this review to bring urgent attention to an unresolved refund issue. I requested a refund two weeks ago and initially provided all the requested verification documents and information promptly.
Everything was proceeding as expected until MoneyGram suddenly stopped responding to my emails and support messages. It has now been two weeks with zero updates, leaving my funds stuck in limbo without any clear explanation.
I expect a company handling international transfers to maintain open communication and process refunds in a reasonable timeframe. Please review my case, respond to my open support ticket, and issue my refund as soon as possible.
Transaction/Reference Number: [Insert Number]
21 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Customer Service
Mia, thoroughly expressed how money gram works and the knowledge behind it.
5 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Easy help navigating website for data request
Simple interactions with clear easy to follow advice.
5 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
I sent 2 deposit to my nice in Panama…
I sent 2 deposit to my nice in Panama she was really in need, she went to the money gram location and they told her she can only pick up one, this is ridiculous, we are paying a fee to do the transactions how in the world you guys can denied to get money 2 times in a day, also they were small amounts...terrible
4 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Am Happy send money with MoneyGram…
Am Happy send money with MoneyGram International becouse very asy
5 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Faster answer
5 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
If it had been possible I would have…
If it had been possible I would have given them exactly 0 stars, the send the money to a random location so the money can't be received, their customerservice is non excisting
5 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
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