momondo Reviews 

1,686
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

SCAM! DO NOT FALL FOR THEIR Crappy DEALS . ITS A BIG SCAM! THIS WILL BE AND Should BE SHUT SOON! THE OWNERS WITH THEIR FAMILIES THEIR CHILDREN SHOULD SUFFER MISERABLE FOR CHEATING PEOPLE OF THEIR HARD... See more

Rated 1 out of 5 stars

Don’t use MOMONDO They advertise fake non reliable website like Vayama that really doesn’t exist or may be has some BS remote office in San Jose. Momondo will not take responsibility for these we... See more

Company replied

Rated 2 out of 5 stars

Momondo must remove the travel agencies who are obviously scam artists from their search engine, otherwise customers will stop trusting Momondo and start to use a different flight search engine. As e... See more

Rated 1 out of 5 stars

A bunch of crooks. Reserved and paid in advance for a nice hotel in Athens, Greece via Momondo website. Arrived with disabled husband to find our reservation had been switched to another property mile... See more

Company details

  1. Flights Search Site
  2. Travel Agency

Written by the company

Currently momondo is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.momondo.co.uk/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at momondo is to help people experience the world by creating their favorite travel tools. With every query, momondo searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(1,686)

16 reviews in the last 12 months

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Rated 2 out of 5 stars

It doesn't give you the best prices

Momondo used to be the best place to search for the best prices. Now it's awful. It never gives you the best prices. I just search for a flight from Lisbon to Munich. Momondo says the best price is 238€. I can find much cheaper prices on easyJet, TAP, etc.

30 June 2022
Unprompted review
Rated 2 out of 5 stars

Confusing dates

Used to like this service, but I don’t anymore.
By default they offer flights for the next month which is very confusing.
Momondo promotes some ticket agents who are not fair at all.
Never again.

17 June 2022
Unprompted review
Rated 1 out of 5 stars

Be careful we were redirect from…

Be careful we were redirect from momondo to flight network and got our flights cancelled last minute and charge a fee to get a refund. Flight network are pirates and momondo where the ones to redirect us there so be careful of momondo also

10 June 2022
Unprompted review
Rated 1 out of 5 stars

Hi, prices are not correct at MOMONDO...!!!

Hi, prices are not correct at MOMONDO...!!!
Hi, have just ordered a travel to Canada where it was listed to 5050DKK (Travelgenio), when the payment is to be done the ticket suddenly changes to almost 6000DKK, I can be contacted: cvp7181(at) outlook.com.

I had a response from Travelgenio, they claim its the creditcard i use!!!, That's the worst excuse i have ever heard..., it said nothing about what creditcard to use.....

8 June 2022
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves! Years ago they have chosen to go bankrupt leaving lots of travellers in chaos! No emails no phones, disappeared!!! people had to pay to hotels again to carry on their stays otherwise kicked out of hotels! When you do bookings ,They keep the money rather than transferring to hotels so do not book with them! I m amazed they are being let operated again!!!!

5 June 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier! Booked a flight to Miami for our cruise during Easter break. We are a family of (5) and I couldn’t find decent (cheap) airfare anywhere on the typical travel sites. So I tried Momondo. The best move ever. At first it seemed a little sketchy, and the reviews were all over the place. So I was nervous at first, but everything couldn’t have worked out better. I saved a lot of money for direct flights and couldn’t be happier. Don’t believe all the bad reviews out there. I will absolutely use momondo again. Thanks Momondo!!!!

2 May 2022
Unprompted review
Rated 1 out of 5 stars

Discrimination

No any official information on their web page but Momondo has excluded Russia from the search. This is already not restrictions but discrimination of all people who are connected in someway to Russia.

26 April 2022
Unprompted review
Rated 1 out of 5 stars

Never again

That was my favoritre service for years. But now I can get prices for flights to Moscow.
I feel this action discriminating my rights for the information. So I will never be back again.

25 March 2022
Unprompted review
Rated 1 out of 5 stars

BE AWARE

BE AWARE! ALL THE POSITIVE REVIEWS FROM THIS WEBSITE TRUSTPILOT.COM ARE FROM THE YEAR 2019 TO 2012. NO EXCELLENT REVIEWS SINCE THEN. VERY EXTRANGE SITUATION WITH THIS WEBSITE TRUSTPILOT.COM AND THE AIRLINE REVIEWS

22 March 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely avoid this company at all…

Absolutely avoid this company at all costs. They negotiate fares for plane tickets but do not follow through. We got totally screwed and lost 18 hours of a vacation. Anyone who has you sign a docusign for plane tickets is a red flag. Cheap deal tickets is the same company.

19 March 2022
Unprompted review
momondo logo

Reply from momondo

Hi Lauren
Thank you for writing a review.
Please keep in mind that momondo is a free travel search site where you can search and compare online travel deals from hundreds of travel providers. However, we don't sell tickets or manage bookings.
If you have had a bad experience with a provider found on momondo we encourage you to reach out to that provider directly for assistance. You are also welcome to share more details with us by contacting us via www.momondo.com/support. Be sure to include the name of the provider in question as well as your booking ID.
Best,
momondo

Rated 1 out of 5 stars

Momondo is part of the problem

Momondo is part of the problem. My ticket from Cape Town 28/11 to Nairobi/Mombasa was cancelled because I didn’t fill requirements of fully vaccinated. Nothing of this had been communicated on Kenya Airways or Kenya- or Swedish embassy web pages. So 1/2 of Eur 600 I paid for the round trip ticket should be refunded. But this criminal company called Travelgenio decided to pocket that money instead of refunding me! This was their answer: “Thank you for contacting us. In reply to your request we inform you that partial refund is not allowed. Thank you for contacting us”.
In addition I would say that Momondo as well as Kenya Airways are equally responsible for stealing my money using a shady agent in boosting their own revenue. And I will never use your services again. Shame on u!!!

2 December 2021
Unprompted review
Rated 1 out of 5 stars

Serious BS!

Serious BS! They sent me to Travellink after showing me the price for a round trip. I was in the checkout process, already gone through the most of the booking and even typed in the card information. And in the very moment I clicked on "Pay", the price gets updated from 1900 DKK to 3700 DKK. That's totally unacceptable and unprofessional. Get your partnerships sorted out!

29 November 2021
Unprompted review
momondo logo

Reply from momondo

Hi Jelena

Thank you for leaving a review.

momondo is a free global travel search site where you can search and compare the current online prices available from airlines, online travel agents, hotels, package holiday suppliers and car hire companies. Our goal is to show you the best available prices, at any given time. We would therefore very much like the opportunity to investigate this further.

We would therefore appreciate if you could send us some screenshots of your search and findings via momondo.com/support, including information concerning:

- The name of the departure airport
- The name of the arrival airport
- The date and time you’re departing
- The date and time you’re returning
- How many travelers you are searching for
- The name of the company that is selling the ticket
- The price shown on momondo
- The price shown on the company’s website

We very much appreciate your help, and we look forward to hearing from you.

Best,
momondo

Rated 1 out of 5 stars

I appreciate this is a free to use…

I appreciate this is a free to use comparison site , but if the providers they link to are purposely misleading ( as the numerous bad reviews attest to ) it makes the Momondo pretty much useless .

Don't think I'll bother using in the future .

17 November 2021
Unprompted review
Rated 1 out of 5 stars

Misleading..

Misleading..
9 out of 10 the price is never the same from momondo to the seller.. waste of time and it’s a shame…

10 November 2021
Unprompted review
momondo logo

Reply from momondo

Hi Peter

Thanks for reaching out to us and for taking the time to report this.

Ticket prices constantly fluctuate according to a number of factors, not least supply and demand. On occasion, accuracy issues may also arise in the price and availability data obtained from the providers.

If you ever experience inaccurate prices we welcome you to share the details with us so we can investigate and ensure the inaccuracies are corrected. You can write us via momondo.com/support

Thanks again for reaching out,
momondo

Rated 1 out of 5 stars

I was going buy momendo apps tickets on…

I was going buy momendo apps airline tickets on the apps come up £2090 pounds then I have spoken to momendos appointed travel agent they that ticket is gone if you want to travel with flights you have selected cost you £7500 pounds then have spoken to airline company that day seat are available the travel agent you have spoken they’re laying to for more money I have if anyone wants use momedo very careful they can asked you for more money again and again. Not only that I have spoken to two of your staff they are laying speak like cheating I am running business from last 30years I have lots of experience about bad and fake people

26 October 2021
Unprompted review
momondo logo

Reply from momondo

Hi Laiaj
Thank you for leaving a review.
Let me start by saying that momondo is a free travel search site but we don't set prices nor sell tickets. If you have experienced to have purchased tickets with an online travel agency found on momondo and had a bad experience with them, please feel free to share more information with us by writing us at www.momondo.com/support. Be sure to include information about who the specific provider is.
Thanks,
momondo

Rated 1 out of 5 stars

I’ve had a terrible experience with…

I’ve had a terrible experience with this app. I bought a ticket in this app, the sevice provider was mytrip. Two days After buying the ticket they sent me an email thy the flight changed and if I should change the date of ticket. Then they asked me to pay 30 Euro as an assisstant fee, I refused and I asked to cancel my flight and they deducted 30 Euro to cancel my flight. They even didn’t tell me when the refund will be in mu account. Right now I didn’t receive any money yet and I think they don’t take back my money!
I advice you to not using these kinds of applications because there are many service providers there which are scammer or at least with a terrible customer service

12 October 2021
Unprompted review
momondo logo

Reply from momondo

Hi Esmaeil

Thank you for leaving a review.

The companies shown within our search results are legitimate travel providers. As a travel search engine, our goal is to provide users with as many relevant travel options as possible. We show hundreds of travel sites on momondo to ensure our users have the information they need to make the best decision.

Upon selecting a provider to book with, you leave our website or app and the delivery and performance of the specific travel product would lie with the chosen provider.
It is helpful to keep in mind that trips completed with online travel agents and not directly with the airline are subject to the specific policies set forth by the online travel agent and accepted at the time of booking - the policies, fees and procedures may be different and or more restrictive than a booking completed directly with the airline.

Nevertheless, in response to your feedback, our team are happy to reach out to the provider and request they review the service logs associated with your booking to ensure options offered and available to you are aligned with the terms and conditions associated with your booking. To do so, kindly share your booking details via www.momondo.com/support

Best,
momondo

Rated 1 out of 5 stars

Prices are wholly inaccurate. Useless.

Prices are wholly inaccurate - as soon as you click through to purchase, the price is much higher. Completely useless.

10 October 2021
Unprompted review
momondo logo

Reply from momondo

Hi Chris

Thanks for reaching out to us and for laving a review.

momondo is a free global travel search site where you can search and compare the current online prices available from airlines, online travel agents, hotels and car hire companies. Our goal is to show you the best available prices, at any given time.

Ticket prices constantly fluctuate according to a number of factors, not least supply and demand. On occasion, accuracy issues may also arise in the price and availability data obtained from the providers and we would therefore appreciate if you could send us your search criteria and the name of the provider in question via www.momondo.com/support as this will allow us to further investigate and contact the relevant provider regarding the issue.

We hope to hear from you soon.

Best,
momondo

Rated 1 out of 5 stars

This is rubbish upps do not use it I…

This is rubbish upps do not use it I just both a tickets for my family cost me 700£ now I can't find nothing no reference number no flight and the money goes to opoodo pleas poepl don't bay from them you will lose just your money.
Hi camilla it me hacen can you send link to provide you the banks transfer information.

3 October 2021
Unprompted review
momondo logo

Reply from momondo

Hello Hacen
Please send your details via www.momondo.com/support and we'll have a closer look.
Thanks,
momondo

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