Great service so far , got 6 months free from dealer, and great offer to extend at a good price. It remains to be seen how they perform should I need to claim, but I had a warranty with them some yea... See more
Company replied
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Very professional. Really had a good experience with Van supermarket. Michael was brilliant, nothing was too much trouble, Bradley was equally brilliant. Set everything up for tax & registering us as... See more
Company replied
Spoke to Ross, very helpful and polite, would definitely recommend Momentum, for your warranty. Took out extended 12 month warranty. Very good price for my Newley purchased VWT6 Vivante Campervan.
Company replied
Had a very good experience talking with Josh about extending my warranty for a further 12 months. Price was absolutely excellent and he was extremely pleasant to deal with. Would very happily recommen... See more
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Company details
Written by the company
Momentum Warranties Limited is a leading supplier of warranty products for franchised and used car dealers.
Contact info
Friarton Road, PH2 8DY, Perth, United Kingdom
- 0330 445 0059
- support@momentumwarranties.co.uk
- www.momentumwarranties.co.uk
4.4
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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CRIMINAL MIS-SELLING AND FINANCIAL SCAM – DO NOT TOUCH MOMENTUM WARRANTIES
If I could give negative stars, I would. This company is engaging in what I can only describe as fraudulent mis-selling.
I purchased what was CLEARLY explained to me as a comprehensive breakdown and warranty package. I paid my hard-earned money in good faith. However, when my vehicle broke down and I called them for the emergency assistance I had paid for, they hit me with a convenient "get out of jail free" card.
They claimed that the service had to be "activated" within 7 days of purchase. They stated that because I missed this arbitrary, hidden deadline (which was never pointed out during the sales pitch), my policy was void, and they could do absolutely nothing to help me.
Let me be clear: This "7-day activation" clause is a trap. It is a deliberate loophole designed to take your money and provide absolutely ZERO service in return. They sell you a product, take your cash, and then hide behind bureaucratic small print the moment you actually need them.
When I asked for a refund or any form of goodwill, they were robotic, dismissive, and refused to take any responsibility for their lack of transparency at the point of sale. They are happy to take your money but will run for the hills when it’s time to honor their side of the bargain.
To anyone reading this: Do not be fooled by the low prices or the slick sales talk. Momentum Warranties are not here to protect you; they are here to separate you from your money. They are preying on people who need security for their vehicles, only to leave them stranded.
If you are considering buying from them, please save your money and buy from a reputable provider. This company is a financial trap, and I will be reporting them to Trading Standards for fraudulent mis-selling. They should be shut down.
5 August 2026
Unprompted review
Reply from Momentum Warranties
Hi Ram,
We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.
Regards, Momentum
Easy to understand xxx
5 August 2026
Unprompted review
Reply from Momentum Warranties
Hi,
We are thrilled to hear that you are happy with the warranty applied to vehicle. We are pleased you found the explanation clear, and easy to understand. The staff at Momentum pride themselves on providing a fantastic service for all our customers.
Thank you for your excellent 5-star review.
Regards, Momentum
Great service Ross was easy to deal with
Great service Ross was easy to deal with
4 August 2026
Unprompted review
Reply from Momentum Warranties
Hi,
We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.
Thank you for your fantastic 5-star review.
Regards, Momentum
Ross at Momentum was very clear and…
Ross at Momentum was very clear and efficient with explaining the terms and costs for extending the warranty, the price quoted was reasonable and payment was straight forward.
4 August 2026
Unprompted review
Reply from Momentum Warranties
Hi Donald,
We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.
Thank you for your fantastic 5-star review.
Regards, Momentum
Policy renewal
Renewed my policy today after speaking to Ross, explained everything really well and answered any questions I had , great service
3 August 2026
Unprompted review
Reply from Momentum Warranties
Hi Mark,
We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.
Thank you for your fantastic 5-star review.
Regards, Momentum
Helpful service
1 August 2026
Unprompted review
Reply from Momentum Warranties
Hi Maria,
At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.
Thank you for your excellent 5-star review.
Regards, Momentum
Dear Momentum Team,
Dear Momentum Team,
I am extremely disappointed with the way my claim has been handled.
It has been at least four months, and I have still not received any meaningful update regarding my claim. The person assigned to my case has stopped responding to both my phone calls and emails.
I informed him that I had been to both the High Court and the Magistrate's Court regarding this matter. He initially made some effort to assist, but then all communication stopped, and I have heard nothing for a very long time.
If he is unable to handle my claim, I expect to be informed so that someone else can take over. If Momentum is not proceeding with my claim, then I want my car returned to me, as it was allegedly declared a write-off.
After four months, I believe I am entitled to clear answers and an update on the status of my claim. This level of communication and service is unacceptable.
I would appreciate your urgent response and a resolution to this matter without any further delay.
Kind regards,
3 April 2026
Unprompted review
Reply from Momentum Warranties
Hi Mark,
We would like the opportunity to investigate this matter thoroughly and understand what has happened. Unfortunately, as no claim or vehicle details have been provided in your review, we are unable to locate your case or comment on the specifics.
Please email your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk, and our Business Support team will investigate your concerns. They will review the status of your claim, look into the communication you have received, and ensure you are provided with an update as soon as possible.
Regards, Momentum
Great really easy to do what I had to do
Great really easy to do what I had to do
1 August 2026
Unprompted review
Reply from Momentum Warranties
Hi Cameron,
At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.
Thank you for your excellent 5-star review.
Regards, Momentum
Great Communication …
The communication from Ross at Momentum warranties was welcome and very helpful. This is the 2nd extension I have taken on my plan 2 which gives me total peace of mind.
31 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Alex,
We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.
Thank you for your fantastic 5-star review and for recommending us.
Regards, Momentum
It was easy to set up a further year's…
It was easy to set up a further year's warranty, the guy on the phone talked me through it with ease.
31 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Grant,
We are delighted to hear that you decided to extend your warranty with us, and to know that you are pleased with the warranty and the cover applied to your vehicle. Our customer’s feedback is incredibly valuable to us, and we are delighted to hear about your positive experience.
Thank you for your fantastic 5-star review.
Regards, Momentum
Steve was great and was very helpful
Steve was great and was very helpful
31 July 2026
Unprompted review
Reply from Momentum Warranties
Hi William,
Thank you for your excellent 5-star review.
We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle. Steve will be thrilled to know that you are happy with the service that you received from him, and that you found our process easy and comprehensive.
Regards, Momentum
Explained the options well and clear…
Explained the options well and clear and I was happy with the decision I made !!
31 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Trevor,
At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.
Thank you for your excellent 5-star review.
Regards, Momentum
Claims payment was almost immediate
Claims payment was almost immediate, great help.
29 May 2026
Unprompted review
Reply from Momentum Warranties
Hi,
We are delighted to hear about your positive experience with our claims process. We always strive to ensure that our customers receive the best level of service, so we are very pleased to know that you are happy with the service that you received.
Thank you for your fantastic 4-star review.
Regards, Momentum
Ross was very quick and efficient all…
Ross was very quick and efficient all good
31 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Vincent,
We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.
Thank you for your fantastic 5-star review and for recommending us.
Regards, Momentum
Do anything to get out of paying a…
Do anything to get out of paying a claim - avoid!
31 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Jack,
We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.
Regards, Momentum
Reply from Momentum Warranties
Hi Louise,
At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.
Thank you for your excellent 5-star review.
Regards, Momentum
This is my third renewal with Momentum.
This is my third renewal with Momentum.
To date I have no complaints with the service that I have been given both at renewal and when dealing with any claims.
I find them easy to deal with and fair with pricing.
Ross was my advisor today and I would have no hesitation in recommending both Momentum and Ross.
29 July 2026
Unprompted review
Reply from Momentum Warranties
Hi,
We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.
Thank you for your fantastic 5-star review and for recommending us.
Regards, Momentum
Bought a van
Bought a van , advised I was secured with a warranty which gives you the false security of cover. Absolute nightmare from the get go , and after so much fighting with them to cover from the garage , they only paid for some parts. They would not cover the diagnostic, not the oil that was lost due to having to remove the item ( because they asked the garage to do so " with my authorization as if they didn't cover they would not pay) and also they would only pay for some of the labour time ... so lucky enough after so much stress to get it covered but its not covered , its only partly , surley if they claim its covered but they won't pay for all the things needed for the full repair .. AVOID AT ALL COST !!! Garage stated they have delta with them on many occasions and there always a nightmare ! I read here someone said people refusing to take cars in because there covered by momentum,, I can totally see why ,, this took its tool on me and the garage. And let's just say they had no sympathy that I had just had cancer surgery and going through chemo ,, disgusting company , uncompationate scammers !
Also they took 8 days to deal with the claim leaving me with no van and really ran the garage round bend , I felt utterly sorry for the garage having to deal with them also.
21 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Lynne,
We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.
Regards, Momentum
Easy to talk too Chris explained things…
Easy to talk too Chris explained things very well
28 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Brian,
We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle, and that the cover gives you a piece of mind. Chris will be thrilled to know that you were pleased with the service that he provided for you. Our team at Momentum strive to ensure that our customers receive the best level of customer service.
Thank you for your excellent 5-star review.
Regards, Momentum
very friendly and helpful
28 July 2026
Unprompted review
Reply from Momentum Warranties
Hi Scott,
At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.
Thank you for your excellent 5-star review.
Regards, Momentum
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