Extremely rude and unhelpful staff
Extremely rude and unhelpful staff. I placed a request to rent furniture for a corporate event I am producing for a large tech company. After several emails went completely unanswered, I followed up with a phone call and was explicitly promised a reply by the end of that day.
That reply never arrived.
As the date of my event grew closer, I was forced to call them again. This time, I was curtly informed that Mojo does not rent to 'this sort of event'. This decision was based solely on the event's location—a former brewery—without a single question about the client, the guest list, or the nature of the function. My explanation that this was a professional product launch changed nothing.
To be ignored, have a promise broken, and then be arbitrarily rejected after days of waiting is incredibly unprofessional. A simple "no" sent days earlier would have been better. Do not recommend doing any business with Mojo where timeliness and professionalism are required.