Moja Insurance Reviews 

Easy to follow instructions and very competitive price for fully insurance

I found the website very easy to understand and therefore made my decision to insure with Moja very easy.
So far I am pleased with the customer service.

You gave very good price for the car insurance, on-line buying was easy and quick. My experience so far is great.

I transferred my personal registration from my car and needed to change the information held by Moja. It was quick and easy and there was no charge.

Would like to see my policy’s by email and get a copy in the post
Not receiving anything

Very efficient and more coverage for the money than my previous insurance company.

I think moja insurance website is very easy and very professional and great people to do business with

Easy to use web site and good price

Easy to do and gtest prices

Easy to understand and process.

Absolutely good companies

It was a very simple process to follow, top marks for that. Pricing seemed reasonable leaving us happy

Really easy and quick to make changes to my policy when I purchased a new car

Had text messages to say policy will not be renewed preceded to take my money then charge me 25 pounds for insurance I dont need on a car that isn't on the road and hasn't been for a week

Had car insurance taken out with Moja in August 2025 and was up for renewal this year. They quoted me +£100 roughly on last year so I turned my auto-renewal off and found insurance elsewhere for a much better price. Woken up today and they've still taken the renewal amount from me!? They're only online and have no number to ring so I have to wait for someone to email me back...

Terrible if you need to contact them. Completely unhelpful just didn't reply to me.

This company is a complete joke, nothing bit problems since day 1! I would advise anyone not to use them, when you need to talk to them you can't, it has to be done through email and await a response in 24 hrs time, when I had to make a claim after an accident I was miles away from home 89 to exact, I was told they would cover me getting home etc they didn't at the time. I had to pay close to 80 quid for an uber, only after leaving a bad review on here did they call me and offer to pay for the ride home if I took the review down. The car was written off and they said I would still have to pay the monthly payments which is fair enough, then the cancel it and say i have to pay the rest in one go, make up your minds like! Then I just find out they hit me with not only the voluntary excess but all a compulsory one aswell! 20 years as a driver I've never heard of that, and yes they will.say read the fine print, but as an autistic person you stick that much small print infront of me and my brain shuts down. As a company belonging to AXA who is a very big name you would think they had better morals than that. All I can say is MOJA and AXA, well they should belong in a comedy club, apparently they think their funny! Avoid these two like the plague, once bitten by these companies YOU WILL BE SCARRED FOR LIFE!!!

This company has many faults.
They have ignored issues I have presented to them and refused to fix them in good time.

They changed information on my policy without consulting me then tried to charge me more. All the information they changed was incorrect, they then told me they had corrected the issue after some time had passed. I then found out they had changed the information but wrongly again which then caused me to not be able to gain any insurance quotes from any other company.
They had also adjusted my no claims discount by not giving me the extra year I had gained and are now arguing it.
I eventually completed several quotes with them to gain an idea of pricing for my new policy. One with accurate information and one with no claim data, I was told my policy would not change but they lied and my policy prices were all different. I gave them the evidence and their reply was just to purchase one of them and nothing about there being a problem or that I had been lied to. They seemed to ignore it and won’t speak about it.

I now have to wait 8 weeks to get anywhere close to being able to insure a car because of the mistakes they have made due to them altering the national database and not correcting it. Any quotations I have been able to get have been upwards of £3,000 plus when they should only be around £700-£800. There is no rush for them to try to help me or fix the problems they have created even though they have caused a massive impact on my life by at first not being able to get insurance. All of this was not my fault and how they have dealt with it has been appalling. Why it even happened in the first place they cannot answer or won’t.
Extremely bad experience, very ignorant through message, change information which is extremely sly and all they want is for you to purchase a policy even if the details are incorrect, be very wary of using this company because if you experience an issue they do not want to fix it. They only want your money. Customer service is very lacking and poor.

Excellent and easy to use

Very expensive to make changes on my policy.