MOHD - Mollura Home Design Reviews 

MOHD are a professional team. We have purchased numerous items over the past year. Their customer service communication via email and phone has always been prompt, with any issues resolved timely and favourably. We recommend MOHD online shopping because we trust them for purchases of any luxury items!

This company has the worst customer service ever experienced. I have put in an order which has been delayed with no delivery date and no information as to when it would be delivered.

I have tried desperately to contact them to cancel my order by all means possible and have recieved no response.

DO NOT BUY FROM THIS COMPANY.

I am extremely disappointed with my experience with MOHD.

I purchased a Nemo Lampe de Marseille Mini Wall Lamp from MOHD (Order #ECOMMSO233701). When I received the lamp, I discovered that parts No. 3 and No. 7 were missing from the package.

These parts are required for installation, meaning that the lamp cannot be installed or used at all.

I contacted MOHD customer service immediately after discovering the missing parts and clearly explained the problem. However, despite reporting the issue, I have been left waiting without any meaningful response or concrete solution.

This is particularly frustrating because this is not a minor cosmetic issue. I paid €356.89 for a complete and usable product, but what I received is incomplete and impossible to install.

For a retailer specializing in high-end designer furniture and lighting, this level of after-sales service is unacceptable. When a customer receives an incomplete product, arranging replacement parts should be handled promptly rather than leaving the customer repeatedly chasing customer service for an answer.

I expect MOHD to send the missing parts immediately at no additional cost and provide me with a specific shipping date.

Until this issue is actually resolved, I cannot recommend purchasing from MOHD.

I will update this review if MOHD eventually provides the missing parts and resolves the issue properly.

Though I had an initial issue with my order, Yosbell and Fabio ultimately took responsibility and made every effort to resolve it satisfactorily. I appreciate their help and follow-up.

First experience with MOHD and I couldn't be happier. The assistance and help I received from Angela before my purchase was a 5/5 alone. 100% satisfied with my chair as well, which is a lovely bonus. :)
Thank you once again and until next time.
Ciao!

Excellent Packaging and Customer Service

I ordered a sensitive and fragile item from Italy for delivery to Kuwait. The first shipment was unfortunately damaged during transport, but the company responded professionally and sent me a replacement.

The replacement was packaged extremely well and arrived safely despite the long-distance journey. I really appreciate the care they took with the packaging and the excellent customer service throughout the process.

Thank you very much.

Not impressed at all. I placed an order because the delivery date shown was July. AS SOON as I had paid, the delivery date changed to early August. After no delivery in early August I checked and the tracking told me it’s delayed (no confirmed date). I asked for an update and was sent an email saying ‘good news the items are now in transit to MOHD warehouse’ meaning THEY will only receive them next week -no indication of when I will receive them. I asked for a clear deliver date - nothing…. I gave up and asked for a refund…. silence…

I highly recommend MOHD.it to anyone looking for authentic designer lighting and furniture.

Their selection is outstanding, with very competitive prices on premium designer lamps. Most importantly, everything is 100% genuine, so you can shop with confidence.

What impressed me the most was their best-in-class after-sales service. The team was professional, responsive, and genuinely committed to resolving my issue, which made the entire experience even more reassuring.

I’ll definitely be purchasing from MOHD.it again for my next designer lighting piece. If you’re looking for beautiful, authentic lighting for your home, don’t hesitate to give them a try—you won’t be disappointed.

We ordered a Poliform Ernest Armchair spending over £4000 to get it delivered in our flat. I am not going to comment on the delays and terrible delivery company which was used for this. to our shock we received a USED AND DAMAGED armchair despite it being advertised as new. images are self explanatory. AVOID AT ALL COSTS

I received an order with several items and two of them arrived damaged. I contacted the customer service team and within a day or two they emailed me back and offered me a full refund or replacement of the damaged items. The customer service team at Mohd is always very helpful and accommodating and that is one of the main reasons why I am repeated customer.

Very well set up website, with many brands and a very approachable and kind customer service. They were very kind and helped me with a mistaken order on very short notice.

I had a very good experience with MOD. Silvia was helpful, professional, and always available when I needed assistance. The process was smooth and well organized, and I really appreciated her support throughout. Thank you, Silvia!

a bad experience that turned out a good one:

I have to updte my comment and say that Mohd did finally handle my order very professionally as someone called me from their company to explain to me the reason of such delay and that they are finally released my order for shipment. I have to admit that they really ended the issie very professionally, and i would like to thank them and that i certainly do recommend them to my friends.

When buying items online from abroad, returns and after-sales service can be complicated. However, the team at Mohd was highly responsive and provided prompt, excellent support.

At first, we were not pleased with the manufacturing defects in the delivered goods—but thanks to the support from Silviana in the Claims Department, we felt we were in excellent hands from the very first day we filed our complaint.
She responds to every email promptly, is always very friendly and helpful, and is absolutely reliable in keeping all her promises—you couldn’t ask for better support—exemplary!

I am extremely happy with my experience MOHD and wholeheartedly recommend them. They have beautiful products on their website. On this occasion, I bought some lovely IITTALA champagne glasses which arrived packaged in a way that appeared to be very careful and with a lot of padding, but unfortunately one of the four glasses was broken. I contacted MOHD about this and they were fabulous. Felice from Customer Service helped me, was friendly and efficient and organised a replacement glass to be sent to me. Everything was made so easy. And they very kindly organised for a full set of four glasses to replace the one broken one, thanking me for my patience. I was delighted and much appreciative. Definitely a great place to shop.

Super helpful professional service from Marilena It just took 30 mins for someone to answer the phone and from
That point forward 100% satisfaction.

The Customer service provides super fast und good support. We ordered a table and it was delivered on time. We received several information emails by MOHD with tracking status und geberal instructions how to handle and check the delivered good.

We'd ordered a coffee table with a marble table top. The delivery time from Italy was absolutely ok and the table is looking great with a very high quality level. Unfortunately the marble top has been damaged by UPS during delivery so that we had to ask for substitution. The customer service of MOHD was really perfect: during the whole process we had Mr. Fabio as one-face-to-the-customer. He organized the process with UPS, MOHD and the company producing the new table top in very professional, very friendly way, communicated every step without waiting to be asked for and considered all requirements we had. Finally it's what I've already often seen: the professionalism and the customer orientation of a company get's visible in the way how they handle problems. Five stars for MOHD for their products, their processes and especially for their employees. Thank's a lot!

Great customer service from Giulia- she helped resolve an issue that had arisen and I really appreciated her help and assistance.