Modern UPVC Windows Reviews 407

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders often arrive early and drivers are friendly, helpful, and take pride in their work. People also highlight the excellent service and staff, with many appreciating the clear communication, timely advice, and the overall ease of the ordering process. The company's website is frequently mentioned as user-friendly and helpful, making it easy to design and order products. However, some customers also noted issues with product quality, including manufacturing defects like incorrectly installed lock rails or bowed windows and seals. A few other people also felt that communication regarding delivery could be inconsistent, with some deliveries being left without prior notification or experiencing delays without updates.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the promptness, with... See more

Product

Consumers find product quality to be ambiguous. Many reviewers praise the great range of products, high... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic service, good... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Order

People report positive experiences with the ordering process. Many customers praise the easy-to-use website... See more

Based on these reviews

Rated 5 out of 5 stars

Have used the company twice on two different projects. Highly recommend using this company. Got exactly what was ordered. If in any doubt speak to their technical department. Stephen, their technical... See more

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Rated 5 out of 5 stars

I was nervous ordering some French doors to DIY replace a sectional garage door. Jake has been responsive from the start and given timely advice before and after ordering. I've been kept informed wit... See more

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Rated 5 out of 5 stars

From placing the order, liaising with Katy, Mark's visit to survey and the stirling installation by Mark & Liam, everything has just been easy and pleasant. Really pleased with the end result. I will... See more

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Rated 1 out of 5 stars

Been going back and forth for weeks now complaining about a manufacturing defect. Burbage keeps insisting it's the installation at fault, not the defect. When photographic evidence shows the provi... See more

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Rated 5 out of 5 stars

I’ve ordered from Modern UPVC Windows 3 times and each time has been great, their website has loads of options, helpful guides and best of all - extremely good prices! Their delivery is fantastic... See more

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Rated 5 out of 5 stars

Very helpful delivery driver, since at 70 the French doors are heavy, turned up before 8.00am and l had them fitted by 2.00pm including removing the old patio doors , excellent quality and the adjustm... See more

Rated 5 out of 5 stars

First time dealing with Modern UPVC Windows, and first time ordering a window full stop! Website was clear and easy to use for a novice, ordering was easy. We opted for collection as we're not far... See more

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Rated 3 out of 5 stars

Communication was great throughout but on delivery my wife waited in to show delivery people where to put windows but instead of knocking or ringing door bell just put windows on my driveway and drov... See more

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Rated 5 out of 5 stars

Any issues I have had with any orders have always been dealt with swiftly. Just recently I enquired about a broken part that I needed for my doors (not a faultly item just got damaged ) I've had the d... See more

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Rated 5 out of 5 stars

This is the second time I have ordered from Modern Windows and I will continue to do so. Great online system, easy process, clear/concise website details and there own delivery vehicles, which appea... See more

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Rated 5 out of 5 stars

This is the second time I have ordered from Modern Windows and I will continue to do so. Great online system, easy process, clear/concise website details and there own delivery vehicles, which app... See more

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Rated 3 out of 5 stars

Ordered patio doors and windows with incorporated blinds. Took a bit of time to realise the glass with blinds are supplied by another company, but the delivery arrives the same day. Problem was that t... See more

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Rated 5 out of 5 stars

This company honestly has one of the best customer support. Dealt with all my queries instantly pre-order, the phone never rang more than three rings before an enthusiastic warm reception eager... See more

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Rated 5 out of 5 stars

We ordered French doors and a window from Modern UPVC Windows, to install ourselves into a newly built studio. Delivery was prompt and items very securely packaged. Once installed one of the doors was... See more

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Rated 5 out of 5 stars

The second delivery arrived today and as the first delivery, the driver was excellent. Good communication to find us in Arnside and very helpful with the offload into the garage. Overall a great... See more

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Rated 5 out of 5 stars

Great no fuss ordering with helpful guides. Have ordered twice now and they have been brilliant, lots of helpful guides to translate the trade jargon. The products and customer service have also bee... See more

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Rated 1 out of 5 stars

Used this company about 12 times now never had a problem and if I did it was sorted no problem. Today got a call saying Shaun f was running 2 hours late I offered him deliver another day as I won’t b... See more

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Rated 5 out of 5 stars

Order process, very interesting, all options well explained as well as building regulations. Order delivered on time with few bits missing, I had to give them a nudge to make them send the missi... See more

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Rated 3 out of 5 stars

The delivery was at 7 pm, which meant the builders had to stay late as the windows were heavy. This was due to a mechanical problem with the van which is not the companies issue however I got no... See more

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Rated 5 out of 5 stars

I wouldn’t go anywhere else for windows! I ordered a window- every aspect about it was perfect and I couldn’t fault anything. Regretfully my Builder gave me the wrong dimensions so I was given... See more

Rated 5 out of 5 stars

I cannot rate this Company highly enough. I ordered a door from them some months ago and when I came to get it fitted I realised I had ordered the wrong opening way. I contacted the company and they w... See more

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Rated 5 out of 5 stars

Being a returning customer I can honestly say its an unparalleled service from start to finish , very straight forward and an absolutely quality product for a very reasonable cost. Would recommend tim... See more

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Rated 5 out of 5 stars

2nd lot of windows and doors arrived. 1st set were for an outside garden room./craftroom. Loved them that much we ordered for the whole house. Everything from start to finish was fantastic. Quality i... See more

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Rated 5 out of 5 stars

Excellent service! Love the easy design and order system. Over and above with after sales support to get additional items delivered quickly. Tom and Pip were so polite and efficient. I would defin... See more

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Rated 5 out of 5 stars

Our builders recommended modern upvc windows as the place to buy from. We have bought a lot of windows and a set of bifolds from them. Our builders have fitted all of these windows. They are a... See more

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Rated 5 out of 5 stars

The windows were delivered on the day promised and were to the exact measurements given. We were very happy with the quality and intend to purchase more in due course. We particularly liked the way... See more

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Rated 5 out of 5 stars

Like to thank Shaun for going above and beyond on delivery of the uPVC items we ordered, thx for your understanding and help as the person at number 12 elderly and infirm. Thx again, Mr W Sutton

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Rated 5 out of 5 stars

This was the first time that I used this company. The online system was easy to use and the delivery date was given within days and less than 3 weeks later the order arrived. The packing was very good... See more

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Rated 5 out of 5 stars

Fantastic company, The product is first class and you are kept up to date with the delivery. The driver was very cheerful and helpful despite having a difficult address to deliver. If this helps I wa... See more

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Rated 5 out of 5 stars

I ordered a window and a door. This is the best company I’ve ever dealt with, can’t praise them enough - excellent customer service, prompt response to any issues, kept me informed during the whole pr... See more

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Rated 5 out of 5 stars

We’ve placed two orders with Modern UPVC Windows now to replace our front door and all the windows to the front of our house and we’re absolutely delighted with both the quality of the windows and... See more

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Rated 1 out of 5 stars

Extremely disappointed. Windows manufactured incorrectly (£25k order), install not completed to a high standard (packers littered everywhere, majority of windows don’t open properly, not seale... See more

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Rated 5 out of 5 stars

I found the order processe for a composite front door really easy, the measurement diagram was easy to follow as was adding all extras you want, I put a note explaining I would need a phone call ha... See more

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Rated 5 out of 5 stars

We have ordered several windows from Modern windows over the last few years, each item has always been provided as specified and to a high quality. This time we ordered a upvc door, on taking delivery... See more

Rated 5 out of 5 stars

Ordered a few times from modern upvc windows this time as previous orders the procedure was seamless from start to finish .deilivered on time and great communication from the transport dept and drive... See more

Rated 5 out of 5 stars

Delivery this morning on time, first time using this company as it goes this will be my only supplier. Many thanks quick easy pricing with fast delivery. Thank you

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Rated 5 out of 5 stars

Very easy to design and order windows using website, was able to do it from phone. Delivery on time without delay to the stated day. Delivery was excellent helped bring the windows into the house

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Rated 5 out of 5 stars

I have used these guys three times now -- delivery always on time, pleasure to work with on the phone when you need assistance.. Overall a great experience every time I interact with them...

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Rated 5 out of 5 stars

Modern UPVC Windows have been fantastic from start to finish. I replaced all existing windows and doors as well as new windows and bifold doors for my extension. The service and support has been exc... See more

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Rated 2 out of 5 stars

Very poor delivery, after having ordered my windows I was given a delivery slot however, I said that due to the long lead time, I will be happy to collect. When I was near to requiring my windows, I... See more

Rated 5 out of 5 stars

Steve couldn't have been more helpful, I couldn't find our paperwork from our original order, he actually found all the necessary paperwork and was able to supply us with what we needed..Thank you Ste... See more

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Rated 5 out of 5 stars

Recently had surgery and when I told the delivery man called mick he couldn't do enough for me. He was polite and really friendly and is a credit to the company. The windows look really good but I was... See more

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Rated 5 out of 5 stars

Thank you for the advice ,manufacture and delivery of this excellent made to measure Upvc door. This door has lifted an old log cabin from dumping area to home office.

Rated 1 out of 5 stars

Delivered five days later than promised. Waited in all day on scheduled day . Phoned office .They promised to call back...nothing. Appalling customer service.

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Rated 5 out of 5 stars

Third house we’ve had and always use these guys. Not only because of their quality products but they always give a great customer and after sales service always.

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Rated 5 out of 5 stars

I would like to say that the service that I received from Steve at the start of my order getting the information for my side return window made my decision to use Modern Windows, it just got better... See more

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Rated 1 out of 5 stars

On the 3th order with them and I'm just getting more disappointed. Sems they don't know how to do their job . No meter what I'm doing withe France door triplet glazed can't put it right .I can see... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. Window is of poor quality and bowed. They refuse to take responsibility and said it was due to insufficient packing even though it was fitted by a professional. I sent picture... See more

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Rated 5 out of 5 stars

I ordered a window for my garage. The whole process couldn’t have been any easier. The window arrived ontime and in good company. The driver was very helpful and friendly. The window is very good qual... See more

Rated 5 out of 5 stars

This was my second purchase of replacement windows. Top quality service again, with polite and friendly driver delivering bang on time. Faultless.

Company replied

Rated 5 out of 5 stars

Excellent communication, delivery on time and helpful Windows are good quality and value for money Can’t fault them my 2nd order with them

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Rated 5 out of 5 stars

We were informed of the progress from day one the driver Mark who delivered the doors was very friendly and helpful, the doors look amazing couldn't be happier.

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Rated 2 out of 5 stars

I received the door on Wednesday, and it was unpacked and installed on Saturday. I had many complaints. 1) The side panel mount was screwed on the wrong way, so I had to re-screw it. 2) There are lar... See more

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Rated 1 out of 5 stars

I purchased French doors and a window of this company. The doors are shocking. They have been adjusted fully and still catch when trying to shut. The 2 end caps on the top and bottom of the doors have... See more

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Rated 1 out of 5 stars

I bought 2 doors and one of the supplied locks failed and wouldn't unlock this was under 1 werk old. I had to pay £120 forva locksmith to sadly open the door and remove the lock. This company then sen... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Door Supplier
  3. Window Installation Service
  4. Window Supplier

Written by the company

Modern UPVC Windows is the online division of Burbage Custom Windows Ltd, a well-established window & door manufacturer based in Leicestershire. For over 20 years we have specialised in providing high quality windows and doors to thousands of customers across the UK. Our website enables you to obtain a price for your windows & doors quickly and easily. Unlike many other websites, there is no need to provide personal information or to wait for a call back. Once you have your instant price, you can order online (we deliver to most of the UK), or you can collect from us. We own a state of the art purpose built factory with advanced machinery and production techniques to ensure the highest quality. We mostly use our own fleet of transport vehicles to ensure your order is handled with care and arrives as quickly as possible. You are most welcome to visit our showroom near Leicester to get a feel of our high quality products before ordering.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

407 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Staff were incredibly helpful and…

Staff were incredibly helpful and attentive during ordering and even after we had an issue with a key (not caused by them) they sent out a replacement free of charge. Windows were great quality too.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

We have ordered several windows from…

We have ordered several windows from Modern windows over the last few years, each item has always been provided as specified and to a high quality. This time we ordered a upvc door, on taking delivery I realised the weight was significant for such a narrow door and on further inspection I noticed it was reinforced almost everywhere, it had an amazing double claw locking system, two sets of upwards and downwards claws top and bottom along with a single central claw and multiple locking cams. This in my opinion made the door a real bargain at the price we were charged. Thanks modern windows.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful delivery driver

Very helpful delivery driver, since at 70 the French doors are heavy, turned up before 8.00am and l had them fitted by 2.00pm including removing the old patio doors , excellent quality and the adjustment was easy

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Good quality windows and doors

Good quality windows and doors. Very good after sales service.

12 March 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Stephen,
Thank you for taking the time to leave your review, we really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

Of you want quality just avoid it . Perhaps you can get a better quality and price you go to window shop in your town .

On the 3th order with them and I'm just getting more disappointed. Sems they don't know how to do their job . No meter what I'm doing withe France door triplet glazed can't put it right .I can see through the gaps ... From very high energy rated doors I expected a more . At the end they don't have even connected me back . Avoid avoid .

15 March 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Viorel,

We strongly dispute this review.

Your order was delivered on 16/02, and no issue was reported to us until after hours on 15/03. We responded promptly on 16/03, requesting further clarity and have not ignored your concerns at any stage.

We take the quality of our products seriously and are fully prepared to investigate and resolve any genuine issue. However, this process requires constructive and respectful communication, which has not been reflected in your email correspondence to us.

We remain willing to assist, but this must be done through direct and appropriate communication so the matter can be properly addressed.

I can see that you have sent more information since our closing time yesterday so our team will be in touch again today.

Modern UPVC Windows.

Rated 5 out of 5 stars

Great company, great quality products, great customer service

I've been meaning to leave this review for far too long!

What a great company. I replaced all our windows myself, and, as a novice, they were great at answering my many (basic) questions!

Their online designer tool is fantastic, their range of products is great, the quality of the supplied windows was great.

I really can't recommend them enough.

There were a few small issues, such as not enough glazing clips had been provided, but they were happy to send out the extra bits promptly as needed.

I also used them again more recently to replace our old patio doors with a new sliding version. We used their fitters as I decided the glass units were too heavy for me to attempt safely myself. They provided a fantastic service at a good price, the fitters were friendly and professional, and did a high quality job.

If I had any more windows or doors to replace I'd definitely use them again!!!

18 March 2025
Unprompted review
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Reply from Modern UPVC Windows

Good Morning Richard,
Thank you very much for taking the time to leave us such a glowing review, we really appreciate it and have been very glad to assist with your projects. Your feedback has also been passed onto the Installations team.
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

Awful quality & awful customer service

I bought 2 doors and one of the supplied locks failed and wouldn't unlock this was under 1 werk old. I had to pay £120 forva locksmith to sadly open the door and remove the lock. This company then sent a new lock but is was the wrong size and the wrong colour. Ive had to buy my own lock now and they refuse to reimburse for the locksmith. The products are unfit for ourpose and terrible quality and the customer service is as equally terrible. This market is flooded with compaines all doing the same but the quality and service from this cowboy outfit is truly awful ! Be warned!!

7 March 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Saull,
Thank you for taking the time to leave your review. I am sincerely sorry to hear that you have a defective barrel, which is a rarity, particularly so soon after purchase. I fully appreciate how disappointing this is. I understand that a replacement barrel was sent quickly however by human error, a nickel one was sent instead of brass - we supply so few brass cylinders and this hasn't been picked up by the parts team. I can only apologise.
My understanding of the situation is that you have been liaising with our Customer Services Supervisors since the point of reporting who are awaiting details of the invoices, which have been requested more than once by email. Please do send these over to info@modernupvcwindows.co.uk when you can and, as confirmed already, we will work out the fairest resolution to this unusual complaint.
Kind Regards
Modern UPVC Windows.

Rated 5 out of 5 stars

Will write after I have installed it…

Will write after I have installed it but so far can’t complain as service is first class

2 March 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Top class company

Top class company. Such an easy process

19 February 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed. Windows manufactured incorrectly (£25k order), install not completed to a high standard (packers littered everywhere, majority of windows don’t open properly, not sealed around outside of windows to make weather tight, door cill still not here, been waiting 2 months)

2 failed surveys, no communication or after service and countless broken promises.

Management are not interested - it appears the only way to resolve the issues is to instigate Section 75 dispute/refund via my card company, and push through court if insufficient remedy.

Have been left with a massive builders invoice to make good the manufacturing errors.

Will be very disappointed if they take the time to respond to this review when they should be responding to and resolving the issues with their manufacturing and install.

10 February 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Jon, we are sorry to read your review and that you feel disappointed with aspects of your project. This is regretful for us as we strive to provide excellent and personable service to all of our customers.

However, we feel it is important to clarify that we have been in regular communication with you regarding the matters you have raised and have been actively working towards resolving them. In person visits, surveys (non of which were failed) and discussions have already taken place as part of this process. We are due to visit you again this week.

Some of the points outlined in this review do not fully reflect the ongoing dialogue or the complexities involved in assessing and resolving the issues raised. Our team has been and continues to be engaged in reviewing the situation and identifying the appropriate next steps.

We remain committed to resolving the matter constructively and have made this clear throughout our communications with you. We would therefore encourage continuing the direct discussions already underway so that we can bring this to a proper resolution.

Kind Regards
Modern UPVC Windows.

Rated 5 out of 5 stars

Excellent quality of product

Excellent quality of product, nice and easy ordering process and a reasonable delivery time. Driver also very friendly and helpful.

3 February 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Excellence quality and well built

Excellence quality and well built, delivered in time frame

16 October 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Julian,
Many thanks for your 5* review - we really appreciate it!
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Fantastic company

Fantastic company, The product is first class and you are kept up to date with the delivery. The driver was very cheerful and helpful despite having a difficult address to deliver. If this helps I was in the building trade for 50 years.

21 January 2026
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Morning Mr Bisto,
Many thanks for your 5* review - we really appreciate it the great feedback!
Kind Regards
Modern UPVC Windows

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