Model Shop Leeds Reviews 108

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have used many different model shops over the past 30 years but only discovered Model Shop Leeds a couple of months ago – I wish I had found the shop earlier. The website is very well set out and ea... See more

Rated 5 out of 5 stars

I recently purchased a Reflex V3 stabiliser which was faulty. The staff at the shop were extremely helpfull in trying to identify what was wrong. In the end I was asked to return the item. It was r... See more

Rated 5 out of 5 stars

One of the very few real model shops remaining. I have to purchase by mail-order, but the service is always impeccable. Latest order was placed in the afternoon and arrived the next morning (well do... See more

Rated 5 out of 5 stars

Had a retract controller failed from new , MSL asked for return, within 5 days a replacement unit was delivered after obtaining a replacement from the kit distributor . Ordered parts for a different... See more

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4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

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Rated 5 out of 5 stars

Best model shop in UK

I have used many different model shops over the past 30 years but only discovered Model Shop Leeds a couple of months ago – I wish I had found the shop earlier. The website is very well set out and easy to navigate; I’ve only ordered deliveries through the website and not actually visited the shop, but the service has been excellent. Deliveries have always been fast and efficient [deliveries received generally within two working days] and prices are competitive. In the future I would not look anywhere else to order equipment, etc. and would highly recommend Model Shop Leeds.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

A recently purchased Reflex V3…stabililiser.

I recently purchased a Reflex V3 stabiliser which was faulty. The staff at the shop were extremely helpfull in trying to identify what was wrong.
In the end I was asked to return the item. It was replaced
with a new one very quickly.
Very pleasant and helpful staff.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Joe

Great service my purchase was processed quickly on a Friday and came early Saturday morning

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

One of the very few real model shops remaining. I have to purchase by mail-order, but the service is always impeccable. Latest order was placed in the afternoon and arrived the next morning (well done DPD!). It's balsa that I normally require and MSL carry large stocks of good quality wood (well done SLEC!). Recommended.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

New to the hobby of model boats and…

New to the hobby of model boats and nothing was too much trouble for these guys. Initially purchased incorrect version of a sailing yacht which was my error, but after great email communication I went back and swapped it and purchased a speedboat too that I also took advice on and some changes made to better connection for battery etc very happy thanks guys

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

I was delighted to receive a package, beautifully packed, of a product I was unable to obtain anywhere else - and at an extraordinarily reasonable price. Will definitely recommend the outstanding helpful service.

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Useless

No further comment

21 February 2025
Unprompted review
Model Shop Leeds logo

Reply from Model Shop Leeds

Hi Malcolm, As I emailed at 8am yesterday in response to your first email with your update you came back to us threatening a case on paypal. So I just refunded your order as this is what it sounded like what you wanted with the tone of your email.

Rated 5 out of 5 stars

Fast

Ordered Shoe Goo at about 10am, it was dispatched the same day, and I received it the next day. Very pleased :)

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Made an enquiry about two Tamiya truck kits. Will was very prompt with his reply and said they could be ordered in with a really good lead time. True to his word they were in stock when predicted and posted out next working day. A pleasure to deal with and I appreciate Wills no nonsense approach to everything.

21 January 2025
Unprompted review
Rated 4 out of 5 stars

Only part order received but rectified

I ordered and paid £16.68 (including postage) for three bags of 2s to 6s Overlander Balance Leads. I received the order on 30/10/24 but when I opened the postal packet, I found it to only contain one bag (I.e. it was two bags short). I gave poor review due to no response from MSL but have now had response; they have sent rest of order so all good now and have upgraded my review accordingly

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Super Fast

Ordered a new transmitter at 3pm on the Friday and it was at my door in Northern Ireland at 9.30am on the Saturday
Didn’t expect it so fast but means I can use it this weekend
Prob fastest service I’ve ever had from a model shop, well done 👍🏻

21 September 2024
Unprompted review
Rated 2 out of 5 stars

Ordered the 1.3mm black rigging rope

Ordered the 1.3mm black rigging rope. But when I received it and measured it it is 1mm? And the packaging says 1.3mm. How hard is it to put the correct size on the correct bags, or supply the size you advertise. Will be sending back.

13 July 2024
Unprompted review

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