Moby Landscaping 

Reply from Moby Landscaping

Nov 7, 2025

Thank you!

Reply from Moby Landscaping

Nov 7, 2025

Thank you!

Reply from Moby Landscaping

Nov 7, 2025

We’re truly sorry to hear you had trouble accessing your account — that’s never the experience we want for our members.

To clarify, Moby is a legitimate research platform, and our support team responds to every customer inquiry sent to support@moby.co
, typically within 24–48 hours. If you didn’t receive a response, it’s possible our email reply landed in your spam or promotions folder — something we’ve seen occasionally happen with automated mail filters.

If you couldn’t log in, the most common reason is a password mismatch or an account created through a third-party provider (Apple or Google). This can sometimes create duplicate logins that prevent access — and we’re always happy to resolve that quickly once contacted.

We take pride in maintaining transparent billing and helping thousands of investors access high-quality research and insights every month. Please reach out again at support@moby.co
so we can personally ensure your access is restored and your concerns are addressed.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We’re sorry for any confusion — and we’d be happy to help you directly.

To clarify, Moby does provide a clear and simple way to cancel a free trial or subscription at any time. Users can manage their subscriptions through the same platform used to sign up — whether that’s our website, the Moby app, or a third-party provider such as Apple, Google, or Stripe. Because these payment systems are securely handled by those providers, cancellations and refunds must be processed through the same channel for your protection.

Our support team responds to all messages sent to support@moby.co
, typically within 24–48 hours, and we’ll ensure your subscription is canceled and refunded if eligible. Please check your spam or promotions folder in case our earlier response didn’t appear in your inbox.

We’re committed to making our service transparent and easy to manage, and we appreciate you giving us the chance to make this right.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We’re sorry to hear about your experience, but we want to be very clear — Moby is not a scam. We’re a legitimate financial research platform trusted by tens of thousands of paying members who rely on our insights, data-driven analysis, and investment research every day.

To clarify a few key points:

Free Trial & Cancellation: All users can cancel their trial or subscription at any time. Cancellations must be made through the same platform used to sign up (Apple, Google, Stripe, or our website). This process is standard across subscription-based apps to ensure account security and compliance with payment provider policies.

Customer Support: Our team responds to all messages sent to support@moby.co
, typically within 24–48 hours. If you didn’t see a reply, please check your spam or promotions folder — we’ve found that our emails sometimes get filtered there.

Our Content: Moby provides much more than a “newsfeed.” Members receive access to exclusive stock research, model portfolios, investment reports, and weekly insights produced by our in-house team of analysts and financial researchers.

We genuinely regret that your experience didn’t reflect what thousands of other members enjoy daily. Please reach out again at support@moby.co
, and we’ll ensure your account and billing concerns are handled immediately.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We’re truly sorry to hear about your frustration — but we want to be absolutely transparent and correct a few misunderstandings.

First, Moby is a legitimate financial research company, not a fraudulent or deceptive platform. We serve tens of thousands of paying members who rely on our independent research and market insights daily.

Regarding your renewal:
Our memberships are clearly stated as recurring subscriptions at sign-up, in line with industry standards and app store policies (Apple, Google, or Stripe, depending on how you joined). This ensures uninterrupted access for members who want to continue their subscription. Of course, you can cancel at any time through the same platform you originally subscribed on — and once canceled, no further charges occur.

If you were charged but can’t access premium services, that’s typically caused by a login mismatch — for example, signing up via Apple or Google, then trying to access via email. Our support team can easily fix that once we confirm your account details.

As for support:
We reply to all messages sent to support@moby.co
within 24–48 hours. If you haven’t seen a reply, it’s often because our message landed in a spam or promotions folder. We’re actively improving this with our email provider to ensure smoother communication.

We’d love the opportunity to resolve this quickly for you — please reach out again at support@moby.co
so we can restore your access or issue a refund if applicable.

Moby was built to empower individual investors with quality, research-driven insights — and we take that mission, and our integrity, very seriously.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

Hi Sal,

We’re sorry for the confusion, but it appears you may have mistaken Moby.co for another business. The phone number you mentioned (212-736-3100) does not belong to us — it’s the public number for the Empire State Building. Moby.co has no affiliation whatsoever with that number or any other business operating out of that address.

To clarify a few key points:

Moby.co is a legitimate financial research platform, trusted by tens of thousands of paying members.

We offer a 14-day free trial exactly as stated, and users are never charged immediately unless they opt into a paid plan or sign up directly through Apple or Google (which both handle billing independently).

You can cancel or manage your trial anytime through the same platform used to subscribe (Apple, Google, Stripe, or our website).

Our official and only support channel is support@moby.co
— and our team responds to all inquiries within 24–48 hours.

We’d be happy to verify your account and ensure this is resolved right away. Please email support@moby.co
so our team can confirm your subscription details and process a refund if applicable.

We take integrity and transparency extremely seriously and want to make sure your experience reflects the professionalism our members expect.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We’re sorry you feel this way, but we want to clarify that Moby is absolutely not a scam. We’re a legitimate financial research platform trusted by tens of thousands of paying members who rely on our independent stock analysis, data-driven insights, and long-term investing research every day.

Moby does not sell shares or execute trades — and we’re very clear about that. We provide research, education, and model portfolios to help our members make better investing decisions on their own. Many of our reports and strategies have outperformed the broader market, and we’re proud of the results our members continue to achieve.

As for support, our team responds to all messages sent to support@moby.co
within 24–48 hours. If you haven’t received a reply, it’s often due to spam or promotions filters, and we’re happy to follow up immediately if you contact us again.

We take transparency and integrity extremely seriously — and we stand by the quality of our research and our commitment to every member.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We understand your frustration, but we want to be very clear — Moby is not a fake or fraudulent organization. We are a legitimate financial research platform used by tens of thousands of paying members who rely on our independent analysis, stock reports, and data-driven insights every day.

Moby is not a news outlet — we’re a research and education company that provides long-term investing insights, model portfolios, and deep-dive reports created by our in-house team of analysts and researchers. Our goal is to help everyday investors access the kind of quality research that was once only available to professionals.

We’re also fully transparent with billing: all members can cancel at any time through the same platform they used to sign up (Apple, Google, Stripe, or our website). And our support team — reachable at support@moby.co
— responds to all messages within 24–48 hours.

We take integrity and transparency extremely seriously, and we encourage anyone with concerns to contact us directly so we can help.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We’re sorry to hear that those particular stock picks didn’t perform as you’d hoped — investing can be challenging, and short-term price movements don’t always reflect the long-term outlook or fundamentals we base our research on.

To clarify, Moby is not a trading or get-rich-quick service. We’re a long-term research platform that provides data-driven insights, model portfolios, and fundamental analysis designed to help investors make informed decisions over time — not just in the immediate weeks after a pick is released. Many of our recommendations are based on multi-year theses, and some of our best-performing ideas have required patience before delivering strong returns.

We take transparency seriously and regularly review every recommendation’s performance in our reports. Our goal is to educate and empower investors, not promise guaranteed gains — because as every investor knows, the market carries risk, even with solid research.

If you’d like, we’d be happy to walk through the reasoning behind those picks and provide updates on the latest research. Please reach out to support@moby.co
, and our team will gladly assist.

— The Moby Team

Reply from Moby Landscaping

Jul 24, 2025

We’re sorry to hear about your experience, but we want to clarify a few important facts:

1. The Free Trial and Billing
Our subscription is handled through the App Store, which manages both the 14-day free trial and the billing process. Based on our records, you were only charged after the 14-day trial period ended, not immediately upon sign-up. This is confirmed in the timestamps from the App Store’s own billing system.

2. Cancellation Process
We provide a simple and accessible way to cancel at any time:

Directly in the App Store (for subscriptions started via Apple)

Through our website and in-app account settings (for non-App Store users)

Clear instructions are available on our support page, and we’re happy to walk users through it if needed.

3. Customer Support
We make it a priority to respond to every inquiry. If you reached out and didn’t hear back, it’s possible the email landed in spam or was missed due to incorrect contact info. We welcome you to follow up at [support@moby.co] so we can investigate further and assist directly.

4. PayPal Dispute
We understand that PayPal may have issued a refund as a courtesy if multiple disputes were filed. However, this doesn’t necessarily reflect wrongdoing on our part—only that refunds were issued outside our normal process. We always honor App Store and platform-level policies and have no ability to override or view PayPal decisions.

Reply from Moby Landscaping

Nov 7, 2025

We’re very sorry to hear about your experience — and we want to assure you that there is absolutely no deliberate attempt to make cancellation difficult. Transparency and customer trust are extremely important to us.

To clarify, Moby subscriptions can be canceled at any time through the same platform you used to sign up — whether that’s Apple, Google, Stripe, or our website. These payment providers handle billing directly, and for security reasons, cancellations and refunds must go through those same channels. Once canceled, your membership immediately stops auto-renewing.

We respond to all messages sent to support@moby.co
within 24–48 hours. If you haven’t received a reply, it’s likely our message was filtered into your spam or promotions folder — something we’re working to improve with our email provider.

We take claims of poor communication seriously, and we’d be happy to personally look into your case right away. Please reach out again at support@moby.co
so we can confirm your cancellation and ensure any extra charge is refunded promptly.

Moby exists to help individual investors access high-quality research — and we’re committed to doing so with honesty and professionalism.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We’re sorry to hear about your experience — and we’d like to clarify a few important details so readers have the full picture.

First, Moby is a legitimate financial research company, not a trading platform or scam. We take transparency and fairness very seriously, especially regarding billing and cancellations.

All members can cancel their subscription at any time through the same platform used to sign up — whether that’s Apple, Google, Stripe, or our website. For security reasons, those payment providers process cancellations and refunds directly. Our 30-day refund policy is clearly outlined in our terms of service, and we honor it consistently across all members. After that period, renewals are final — just as with most digital subscription services — but you can cancel anytime to prevent future charges.

As for your comment about single stock picks — we completely understand the concern. Moby’s research isn’t about short-term trading, but rather long-term, data-driven investing insights. Markets are volatile, and no research provider can control short-term price movements, but our goal is to give investors the tools and education to make smarter, more informed decisions over time.

We’d be happy to look into your account directly to make sure your cancellation went through properly. Please reach out to support@moby.co
, and our team will resolve it right away.

— The Moby Team

Reply from Moby Landscaping

Nov 7, 2025

We’re genuinely sorry to hear about your experience, and we appreciate you taking the time to share your detailed feedback. While we completely understand your frustration, we’d like to clarify a few key points to ensure readers have the full context.

First, Moby is not hiding or complicating the cancellation process. You can cancel your subscription at any time through the same platform used to sign up — whether that’s Apple, Google, Stripe, or our website. In cases where users contact us directly via email, our support team processes cancellations within 24–48 hours, and confirmation is always sent once completed.

Regarding renewal reminders, our system automatically sends an email before renewal as a courtesy. Occasionally, these messages can be filtered into spam or promotions folders — something we’re continuously working to improve by upgrading our email delivery system.

As for refunds, our 30-day money-back policy applies consistently across all accounts. In cases where members reach out just beyond that window, our team often provides partial or goodwill refunds (as you mentioned receiving 50%) because we genuinely want to do right by our users whenever possible.

On performance — we understand that not every stock pick will outperform in the short term. Our research is designed for long-term investors who understand market volatility and want access to data-driven, independent analysis. Many of our members have seen strong results over time, but we also know the market involves risk.

We take integrity, transparency, and customer trust seriously — and your feedback helps us continue improving. Please reach out again at support@moby.co
, and we’ll be glad to personally ensure your account and concerns are fully resolved.

— The Moby Team

Reply from Moby Landscaping

Apr 27, 2025

Thank you for sharing your feedback, and we're sorry to hear about your frustration.

We’d like to clarify a few important points regarding your experience:

App Download and Subscription Activation: Our app, like any app on the Google Play Store, cannot be installed or subscribed to without direct user interaction. If the app appeared on your device and a subscription was initiated, it would have required active steps on the device itself — including agreeing to the Google Play terms and conditions and authorizing a subscription payment through your Google account. It's not possible for us, or any developer, to remotely initiate an install or subscription without the device owner’s approval.

Subscription Management and Refunds: Refunds for subscriptions purchased via the Google Play Store are managed entirely by Google, not by us. Once a payment is processed through Google Play, developers do not have the ability to issue refunds directly. This is a standard policy across all apps on the platform. We have repeatedly advised reaching out to Google Play Support, where they have a streamlined process for reviewing and issuing refunds if warranted.

We take these matters seriously and always strive to provide clear communication and assistance. If you need any additional help navigating the Google Play refund process, we're happy to guide you further.

Thank you for your understanding.

Reply from Moby Landscaping

Apr 27, 2025

Hi there,

Thanks for reaching out, and we're sorry to hear about the difficulty you’ve had getting in touch.

We want to clarify a few important points:

Response Times: We respond to every support request we receive, typically within 24-48 hours. If you haven’t received our replies, it's possible they were filtered or blocked before reaching your inbox. We can confirm that no emails have gone unanswered on our end, and we encourage you to double-check any other folders or settings that might be intercepting our communications.

Multiple Email Addresses: All emails sent to our various support addresses route into the same customer service system to ensure nothing is missed — so there’s no need to send to multiple addresses for a faster response. Regardless of where you email, it ends up in the same queue for our team.

Refund Request: Since you mentioned you are within the 30-day window, we are happy to honor our refund policy. Please contact us at support@moby.co and we’ll process your refund request promptly.

We sincerely apologize for any frustration and are committed to getting this resolved for you as quickly as possible.

Thank you for your patience and understanding.

Reply from Moby Landscaping

Apr 27, 2025

Hi there,

Thanks for taking the time to share your feedback — we’d like to provide some important clarification:

Premium Subscription Content: Our premium membership offers a full suite of stock research reports, investment ideas, model portfolios, and analyst-driven insights — not just news-based articles. The push notifications you are referencing are optional updates designed to highlight timely news alerts and commentary, but they are in addition to the detailed, human-researched stock picks and investment strategies available in the app.

Research and Live Positions: We maintain model portfolios and regularly publish new investment reports that are accessible at any time within your premium dashboard. It sounds like you may not have explored the full premium library, where the core research and actionable stock picks are located — beyond just the push notifications.

Refund Policy: As you mentioned, refund eligibility is clearly outlined in our 30-day money-back guarantee. We honor this policy consistently and fairly for all members. Unfortunately, once outside of the refund window, we are unable to process a refund in accordance with our posted terms of service.

If you need help navigating to our premium stock picks, model portfolios, or research archives, we're happy to guide you — there’s a lot more value available than just the news alerts.

Thank you again for your feedback.