Mixxaudio Reviews 

Had a set of bluetooth ear phones given as a present about a year ago and they have been brilliant, a little fault occured so i contacted MIXX the response was first class Louisa persuaded me to return them this I did George and Louisa kept me updated and they are sending me a new set WELL DONE all at MIXX thanks Alan

I purchased a pair of MIXX streambuds from Tesco in 2023. They have been brilliant as my first pair of earbuds, A few weeks ago they were not charging as efficiently as they had been. I dint have a copy of my Tesco receipt so I contacted MIXX directly through the contact form on their website.
After then exchanging a few emails, MIXX arranged collection of my earbuds, within a few days a replacement pair had arrived at my house. MIXX paid for all the postage. Their support has exceeded my expectations and I would not hesitate to purchase MIXX products again. A big shutout to George at MIXX who was dealing with my case, his communication and how he resolved it was brilliant.

I Purchased a pair of headphones at Christmas 2023.They were brilliant all round quality but the ear pad became unattached and in-repairable.To my amazement Asda would not replace or refund them after 4 months so i contacted George at Mixx Audio.
George was the ultimate professional and went out of his way to reach the highest of standard of customer service.From sending them back,getting free postage labels,completely replacing them with New Headphones and Freepost back with a guarantee.This company are superb and i would recommend products which are of the highest quality and Customer Service is 2nd to none.Well Done Mixx and Especially George.Got my replacement now and enjoying the product very much.Will definately buy from you again.Cheers T.K

Fantastic customer service. Unfortunately my husband lost his Mixx smartwatch charger. Customer service came to the rescue and are sending a replacement without any quibble, free of charge. We’ll definitely be ordering with Mixx in the future.

When my headphones showed a fault after a long time using them, the customer service team responded to my queries very quickly and found a resolution right away. George at the customer service team was great at helping me. I would definitely recommend them to friends and will be buying mixx products in the future.

I recently had the pleasure of dealing with MIXX's customer service, and I must say, it was a remarkably positive experience. Initially, I was hesitant due to the premium contact numbers, which often hint at a costly service. However, my concerns were quickly dispelled by the exceptional support provided by Louisa and George over e-mail. Their prompt response to my issue with the earphones was not just reassuring but also incredibly efficient. They swiftly diagnosed the problem and arranged for a repair/replacement without any hassle. The level of professionalism and courtesy they exhibited is commendable, and it's clear that customer satisfaction is a top priority for MIXX. It's refreshing to see a company that stands firmly behind its products with such a dedicated support team. Kudos to MIXX for delivering such outstanding service!

I recently purchased pods from this company however after one week one stopped working. I contacted Mixx customer service and spoke with George, he was attentive and knowledgeable about the product and gave advice on how I might be able to resolve the issue however it was unsuccessful. After conversations with George and Louisa it was decided that I would receive a replacement, which I have and is working fine. My thanks to George and Louisa on their professionalism and prompt resolution of this matter.
I have had one of the best customer service experiences with Mixx thanks to George and Louisa.
Caroline.

I had a problem with pods I had purchased, I contacted the company directly and they sent me a replacement pair.
First class service would highly recommend

Great customer service from George. I was kept up to date throughout and my issue was resolved quickly. MIXX sent out a replacement and sorted everything. Happy with my buds!

Really good earbuds (STREAMBUDS AIR 5). Really helpful customer service team (George and Louisa), they were very kind and clear.

Great customer service from George - polite, responsive and kept me up to date and resolved the issue quickly. MIXX sent out a replacement and sorted everything.

Amazing customer service after a faulty pair of headphones. Such a great and thoughtful team, and my new replacements are just perfect!

Thank you so much

Good Products for the price, Excellent Customer Support when I reached out over a problem.

Amazing customer support from George who was always quick to reply over email and sorted me out a replacement pair of earphones after my previous pair became faulty. Great experience.

Great experience with customer service.

Took some time to speak to someone had to email. Should be able to reach someone asap these days but replies were prompt, clear instructions and had a replacement in no time

The support portal was easy to locate, unlike some customer support lines I received acknowledgement for the issue logged. Furthermore they reached out to me on my email. Not only that George went the extra mile to verify if the issue still persisted and was patient enough to do it on more than one occasion (as I was not able to timeously respond at that moment). He took my issue seriously and made suggestions to resolve the matter (which was ultimately resolved). Much appreciated,

I had a dead MIXX smartwatch after an unsuccessful charge up, so called for advice. George at MIXX was very helpful and arranged a Royal Mail return for a repair or replacement. A replacement has been posted to me today, less than a week later than my call. George kept me updated by email and I spoke to a lady at cust services with a question who was also extremely helpful. This level of aftersales service is amazing. I have bought 2 watches from this Company & will be buying any future smartwatches from them too. I am happy to recommend MIXX to anyone

I had an issue with my mixx earbuds as one stopped working, I contacted customer service. I dealt with george, and he was amazing from the start. He helped me troubleshoot to see if i could get it to work again and when this wasn't helping. He organised for a replacement set to be sent to me in the ROI. He was fantastic and so happy to have a new set of earbuds as they are great.

My Mixx Streambuds are great comfortable earbuds that sound as good as my old AirPods but last longer and glitch less at a fraction of the cost. After a year I developed problems pairing them, but the excellent friendly customer service replaced them without issue.

I like the performance and fit of these in-ear earphones; because of their ergonomic design I find them very comfortable to wear.
I was disappointed therefore when I started hearing distortion in the left hand earphone at a slightly higher volume.
As I had only had them for one month i contacted Mixx to complain. I was pleased to receive an immediate and positive response and they agreed to replace them.