Mixcloud Reviews 190

Used to be fantastic. Now need to pay to post more than 10 mixes - this i can understand. But with Pro/creator fee you are limited in how you can listen to mixes. You used to be able to flick forward through a mix, this has been taken away. So for £70 a year you can not even flick forward in a mix.
Also customer service did not read my query and gave a generic reply that completely did not answer my question.
Very disappointed and many reasons to leave the platform for a well known other

Quality of streams has dropped so much that listening to streams is painfull.

Dreadful customer support. 7 times my upload has been deleted with no explanation as to why, email sent to support and received nothing. No way of actually talking to anyone on the phone, there is no chat facility either. Very quick to take your money for Pro but support after that is crap. Be my last year with this awful company.

Max was extremely helpful in solving an issue for me. The support team were able to provide me with easy to use instructions on how to solve the problem.

It used to be good, now it's utter crap.
replay limits, upload limits, quality limits...
my patience has limits too

It's now been five months and they continue to not fix the problem that is keeping me from uploading shows. What's the purpose of using this platform to upload shows if they don't fix it when you can't upload shows?

Their customer service is garbage and the app is broken 99% of the time

I paid for a month's subscription and forgot about it I now have had 3 or more payments come out of my bank and I can't cancel I even rang my bank about it and they say they will try and cancel it there end and as mixcloud has my details they may still take the money from my account. I have followed everything it says on mixcloud page it doesn't work so if they end up taking another payment I will have to block my card and get a new one. Don't sign up they make it so hard to cancel

Know we stream via a radio platform. Can someone please explain how we avoid the site resetting our stream. This then resets our listening count. To not do it for days, and then do it 3 times in 1day. Just be useful to know how to prevent it, or cause it to reset during a specific period

It was great until they started charging to upload more than 10 shows. Now it just sucks. I'm going to go out of my way to put a mix together?... They should be paying me.

Free trial was left running for several months, my mistake of course. But I didn't use it at all. Charged for it all. Asked polielty for it back and just got a generic "not our policy to refund" reply. How about " ok we can offer you this deal instead for a year sub" - something that would make an effort to keep customers happy. Aside the fact that soundcloud (which is also not doing well) is a million times better, not being able to save the video is pointless. Not sure what audio format it plays back at either, it doesn't say. Sounds like 64kps at times. I would avoid using this site and stick with others, there's many to choose from and Mixcloud offers a below average service. I wonder how much cut from royalties they are taking also!

Update on my Mixcloud review from Dec 7, 2021. They've fallen from a 3 star to a 2 star expereince.

Reply from Mixcloud for that review Dec 13, 2021, all of their response is upper and lower case, mine is all UPPERCASE.
Hi John. Sorry to see that you feel Mixcloud is run without input from the userbase. We by no means adhere to the quote you've suggested.

YES YOU DO, YOU HAVE A UNIQUE PRODUCT SINCE 2008 BUT YOUR BLOWING IT FOR EVERYONE! WHO CARES IF YOU'RE THE ONLY PLATFORM POSTING LEGAL MIXES OF COPY WRITTEN MATERIAL IF NOBODY IS LISTENING. 100% OF NOTHING IS NOTHING! SOUNDCLOUD HAS 4 TIMES THE USER BASE AND ALREADY ALLOWING MIXES AND THEY BEGAN JUST A BIT BEFORE YOU DID. IT WON'T BE LONG BEFORE SPOTIFY AND APPLE ALLOW MIXES ALSO.

GET INTERNATIONAL DJS TO PLAY EXCLUSIVE SHOWS ON MIXCLOUD, DO IT LIVE IT WOULD BE EVEN BETTER. LIVE IS AN AMAZING PRODUCT ITSELF THAT NOBODY KNOWS ABOUT BECAUSE YOUR TOO BUSY MAKING SMALL CHANGES THAT DON'T MATTER! IT WILL JUST BECOME MORE THINGS YOUR SUPPORT TEAM IS FURTHER DELAYED IN RESPONDING TO. IT USED TO BE SEVERAL DAYS, NOW IT'S WEEKS TO HEAR BACK FROM SUPPORT.

HERE'S SOME FEEDBACK TO LISTEN TO; FIRE OR REPOSITION THE ENTIRE SUPPORT DEPARTMENT, GO WITH BLOGS AND FORUMS AND LET PEOPLE FIGURE IT OUT ON THIER OWN BECAUSE THAT'S HOW 90% OF PROBLEMS ARE SOLVED/NAVIGATED ON THE SITE ALREADY. USE THE MONEY TO PAY FOR ADVERTISING OUTSIDE OF THE SITE.

I TOOK AN INFORMAL SURVEY DURING SEVEN PARTIES (AT A MAJOR INTERNATIONAL UNIVERSITY WITH 700-1000 STUDENTS EA) RAISE YOUR HAND IF YOU'VE HEARD OF MIXCLOUD, NO MORE THAN 15-20%. THEN RASIE YOUR HANDS IF YOU'VE HEARD OF SOUNDCLOUD, 50% OR MORE RAISED THIER HANDS AT EACH EVENT. A TOP SCHOOL WITH STUDENTS FROM AROUND THE GLOBE WHO COULD/SHOULD BE A TARGET MARKET. WHY ISN'T THERE ANY MARKETING PLAN TOWARD THEM AND OR PEOPLE OUTSIDE OF MIXCLOUD?

We run regular user research sessions etc both in the run up to new feature releases and generally for the health of existing features. These ensure that we're talking directly with users of the product at every step of the platform's development.

THE REALITY IS YOU DON'T SPEAK WITH ANYONE, IF SO, I'VE NEVER SPOKEN TO ANYONE FOR FEEDBACK. YOU SEND OUT QUESTIONNAIRES TARGETED TO WHAT YOU SEEK, NOT ANY KIND OF OPEN INPUT, FEEDBACK OR DIALOGUE. IT'S PIGON HOLED IN THE DIRECTION YOU'RE TRYING TO GO OR THE SMALL THINGS YOU THINK TO ADD, LIKE HOW CAN THE PROFILE PAGES BE BETTER. HOW ABOUT GET ALL YOUR TECH WORKING 100% ALL THE TIME? IS ADDING MORE FEATURES THAT DON'T WORK THE ANSWER? INSTEAD OF BUILDING A MORE SOPHISTICATED MOUSE TRAP THAT ONLY SPEAKS TO THE CUSTOMERS YOU HAVE, WHY NOT BUILD SOMETHING THAT ATTRACTS MORE OF THE 8 BILLION PEOPLE IN THE WORLD.

Additionally we have a beta group for our mobile apps so our users can test and give us feedback about the releases we make.

DOES THIS BETA GROUP OR THE R&D DEPARTMENT EVER CONSIDER WHAT KIDS/TEENAGERS WANT OR THINK WOULD BE COOL TO THEM? 8 BILLION PEOPLE IN THE WORLD AND NOBODY OUTSIDE OF MIXCLOUD OR IN THE DJ COMMUNITY HAS HEARD OF IT, BIG DEAL. THE PLATFORM HAS TO BE STRUGGLING FINANCIALLY OTHERWISE WHY SO MANY SIMPLE TECH GLITCHES THAT CAUSE AN ALREADY OVERWHELMED SUPPORT TEAM A WEEK TO GET BACK. YOUR LISTENER BASE HASN'T GROWN TO CREATED THE LAG WITH SUPPORT.

If you'd like to know more about this see (links to articles removed)

YOUR ARTICLES ARE MOSTLY BS, FLUFF PIECES WRITTEN FROM A MIXCLOUD IS GREAT PERSPECTIVE. LIKE TO GAIN MORE LISTENERS POST THEM ON ALL OF YOUR OTHER SOCIAL MEDIA, THANK YOU, SO HELPFUL! WHY NOT AN ARTICLE THAT SAYS WHERE EVER YOU GO THERE YOU ARE?

WHY ISN'T DAVID GUETTA, CALVIN HARRIS AND OTHER TOP 100 DJS ON YOUR PLATFORM? IT'S CALLED MIXCLOUD, THEY SUPPLY THE MUSIC BEING MIXED ON MIXCLOUD, BUT DO THEY WANT ANYTHING TO DO WITH IT? STEVE AOKI, AFROJACK, DEADMAU5 AND OTHERS HAVE SHOWS ON YOUR PLATFORM. BUT NOT ACTUALLY ON THE SITE, IT'S JUST AN EASY WAY TO REBROADCAST THEIR SHOWS FROM OTHER PLACES FOR FREE WITHOUT COPY WRITE HANG UPS.

If you would like to be a part of user research in the future then please let us know and we'll put you in touch with the relevant teams.

IF THERE'S ANYONE THERE OVER THE AGE OF 40 WITH 20 YEARS HANDS ON EXPERIENCE DJING VARIOUS DANCE MUSIC IN CLUBS, FESTIVALS AND RADIO PLEASE PUT ME IN TOUCH WITH THEM OTHERWISE WHAT'S THE POINT? MIXCLOUD SHOULD BE RIDING THE RESURGING WAVE OF EDM BUT THEY'RE BLOWING IT. THEY COULD BE AT EVERY EDM FESTIVAL, HIGH SCHOOL AND COLLEGE AROUND THE GLOBE BUT...

Decent idea but the DJ I joined to follow wasn't uploading enough new content so I cancelled. Upon cancelling my access was immediately revoked despite the fact that I had paid for the full month and there was another 3 weeks remaining. I emailed their support raising this issue and have had no reply 3 weeks later.
Don't bother!

I use Mixcloud to listen to the occasional live DJ show.

On a computer or laptop its great, flawless even, but on my mobile phone its unusable, the stream constantly cuts out. THis happens when using my 5G data or connected to WiFi

This issue is nothing to do with my phone or data speed, as others have said the same thing on chats etc and I can stream a live youtube or rumble video perfectly for an hour without a single cut out.

they deleted my acc without notice,. bs!

The assistant got straight to the point & did as asked it was an efficient & swift service

They cut the limit to only 10 shows. I have over 50 on their site already.

uploads keep failing .. fix it !!

Fast response and problem solved instantly essentially, very easy

Pretty terrible now, after being a very worthwhile alternative to Soundcloud. Recently introduced capped amount of uploads for a set monthly fee (rather than, say, a more reasonable 'pay as you go' for low-frequency uploaders) & blocks mixes with the same artist featured too much.
Someone else will now come along & sink these guys, as goes the routine of the internet.

I've been with mixcloud for many years when it was free to upload your mixes. I've been DJing for over 20 years and put up all my work on there so that people can listen for free. The past year I hadn't made a single mix but recently decided to make a new one. When I went to upload it on their site, it basically wanted me to upgrade to a premium account since I have around 140 mixes on there from years past. I won't be paying to share my work when I don't get paid for it myself. If it wasn't for us DJs uploading our work, you wouldn't have mixcloud to begin with. I certainly won't be using your services again. I am still using a free alternative called House-Mixes.com and have all my years worth of work on there too. Such a shame you got greedy as it was a great way to share your work for free.