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Mixam Reviews 

7,337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 834 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional final product. Many consumers frequently praise the straightforward website and user-friendly design tools that make uploading files and creating custom books very easy. Buyers are also thrilled with the fantastic print reproduction, lovely paper options, and the reliable speed of standard service. However, some people mentioned that delivery times could sometimes take longer than originally stated or suffer from unexpected courier delays. Some reviewers were not happy with occasional quality flaws, such as blurry prints, crinkled pages, or shipping damage upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, frequently highlighting exceptional print finishes and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent finish and superb... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast and reliable shipping... See more

Service

Consumers find service to be positive, highlighting professionalism, efficiency, and excellent quality... See more

User experience

People report positive experiences with user_experience, highlighting how straightforward and intuitive the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love this company. Still the best website around for uploading, ensuring compliance, previewing and clarity. Print quality is exceptional across various formats - posters, magazines, flyers - and it’s... See more

Rated 5 out of 5 stars

The online design tool works perfectly! You definitely DO NOT need a degree to figure it out. The process is simple from designing to choosing your paper options and then to clicking order. The best p... See more

Rated 5 out of 5 stars

I had created a custom size book in a specific style as a gift for friends anniversary. Having never done anything like this before I need a lot of guidance and spoke to Mixam on 4 different occasions... See more

Rated 5 out of 5 stars

Had 120 Wedding ‘programmes’ made up, the quality was excellent! The photos were perfect reproductions and the delivery was prompt and booklets well packed. For booklets I really wouldn’t consider... See more


Company details

  1. Prints and Signs Store
  2. Business to Business Service
  3. Digital Printing Service
  4. e-Commerce Service
  5. Print Shop

Written by the company

Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.

Why Print With Mixam?

Written by the company

Mixam’s printing service makes it easy to get started with free instant quotes, downloadable templates, and design tools. With easy website navigation and file management system, uploading and tracking your orders is effortless. We also offer free automatic file checks to ensure your files are print-ready, and our free shareable virtual flipbook lets you preview your project before printing. Plus, with free downloadable proofs, you can confirm everything looks as it should. With fast shipping, your prints arrive promptly, and our secure payment process ensures peace of mind with every transaction. You can store your orders online for easy access to past projects, and our dedicated team of print experts can provide advice and support.

Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.5

All reviews

(7,337)

806 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Hit and miss.

Hit and miss.

Sometimes the orders are great, but this time, 25 books received spine damage and registration issues, and they need to look into the quality control.

25 books to be recycled

11 July 2026
Unprompted review
Mixam logo

Reply from Mixam

Hi David,
We’re very sorry that this order arrived has arrived with damage.
You’ve done the right thing by logging this with us over the weekend, so that our team can investigate and help put things right.

We would have loved the opportunity to resolve this first, as while things can occasionally go wrong, our team is here to support you when they do.

Please give us the chance to review the issue properly and work toward a suitable resolution for the 25 affected books.

Rated 5 out of 5 stars

Fantastic service and fantastic…

Fantastic service and fantastic quality. We urgently needed books printed for a funeral service, having communicated this with the team they advised the printing team and sent next day delivery so that we received them in good time. Great communication throughout, books were fantastic, website easy to use. Will definitely use again and recommend.

26 June 2026
Rated 5 out of 5 stars

An excellent company

An excellent company. Had the pleasure of using Mixam for the last four years. The quality of the printing and products are exceptional and any enquiries to customer service are always dealt with efficiently. One of the best features is the ease with which you upload files. The preview when a manuscript is uploaded is brilliant, making self publishing so easy to achieve. Communication about an order is very good and delivery is speedy also. Highly recommended.

2 July 2026
Rated 3 out of 5 stars

Good quality but improvement needed in communication between services and with clients

Please take this for Mixam as a whole.

The day I was supposed to receive my delivery in Spain I contacted you to see what was going on and was informed later on that the printing facility had put my order on hold because the document was not good enough.

1h later I sent an updated version but was told it was already printed but that it was acceptable for them… well… acceptable is quickly said and then why not print it 10 days earlier?

Result : not as good as it could have been with the version sent and had to stress until 48H before the wedding to be finally delivered.

It is your printing facility that should have contacted you immediately, to say there is a problem with the file.

Then you would have been able to contact me immediately, to tell me to change the file, which took one hour to do.

Not the other way around, me contacting you, contacting them. They should be proactive and bottom up.

The version I received, luckily on time but with stress until delivered, would have been much better, and would have arrived a week before, better, smoother, and without any stress.

Not to mention, that it is not understandable, that Mixam UK delivers to Spain, but Mixam Germany, which is in the EU, doesn’t deliver to Spain. This creates undue double taxing and customs rights for the customer. In the end, more than 1/3 of the total cost is delivery, taxes and customs costs…

I think you guys are great, but to land amongst the stars, we need to shoot for the moon, and there is some room for improvement described here I hope.

Best to you.

1 July 2026
Mixam logo

Reply from Mixam

Thank you so much for taking the time to share this with us, and we really do appreciate the constructive feedback.
We’re so sorry that the issue with the artwork being too close to the trim lines was not spotted and advised sooner. We would normally catch these types of issues earlier in the process, so this seems to have slipped through the net.
Once you had made us aware of the deadline, it was better for us to proceed with the original artwork being tight to the trim line rather than start again with the new files, as this could have risked delaying the order further.
We’re really glad the order arrived in time and turned out okay, but we do agree that the process should have been smoother, and we will make sure your feedback is passed on.
Regarding shipping, we are exploring more cost-effective shipping options outside of Germany, and we hope these will become available in the future. We appreciate that customs charges, taxes and higher delivery costs can make things more frustrating than they need to be, especially when shipping within Europe feels like it should be more straightforward.
That said, even with the higher shipping rate, we do still aim to remain competitively priced overall compared with many other printers.
Of course, customers are under no obligation to proceed with an order if they are not happy with the shipping costs shown before checkout. We are always transparent with the full cost before payment is made, so customers can decide whether the order works for them.
Thank you again for your feedback. We’re always looking for ways to improve, and feedback like this genuinely helps us do that.

Rated 2 out of 5 stars

Error with prints

The quality of the comic copies are good however 3 of copies were printed in the wrong order. Naturally mistakes can happen however getting it rectified was my issue with Mixam. Despite me contacting twice via online chat with video evidence and three times via email the matter wasn't resolved and fell into the fifth week since the initial error. The issue was no-one got back to me with when I would get my copies. Which I felt was unprofessional. I had to request a refund, which I felt they were more willing to do, then reprint. As I write this review (08-July-26) this matter is still pending.

3 June 2026
Mixam logo

Reply from Mixam

Thank you for your review, and we’re really pleased to hear that you were happy with the quality of the comic copies overall.
We’re very sorry that 3 copies were printed in the wrong order, and even more sorry that the resolution was not handled as smoothly as it should have been. Issues like this are very rare, but we completely understand that when something does go wrong, what matters most is how quickly and clearly we put it right.
We had arranged for the affected copies to be reprinted, but unfortunately, it looks like this was not processed correctly. Sadly, we only became aware of this when you contacted us again after a few weeks, and we’re genuinely sorry for the delay and frustration this caused.
We can see that you last messaged us yesterday afternoon regarding the refund, and we’ll be getting that sorted for you today.
Mistakes can sometimes happen during printing, but we will always do our best to make things right when they do. We’re sorry again that this took longer than it should have, and we appreciate your patience.

Rated 5 out of 5 stars

All great

Good clear website, easy to use. Bookmarks were exactly as I wanted them, and delivered quickly.

24 June 2026
Rated 5 out of 5 stars

Another good mixam experience

As I wished a simple design tool and avoid in design or infinity, for a rather simplistic concept, mixam online tool was great. Allowed to size my images exactly how I wanted (had done a previous run on a bw project). The difference here was the bw and colour mix for the personal album.
As a result the bw component of it has a bit of a cast, to be expected and that I seem to be the only one noticing!
Delivery through DHL was easy to follow and to rearrange. All good to me.

17 June 2026
Rated 1 out of 5 stars

Poor Quality Prints

I’m honestly so disappointed with the business cards I received. The quality is nowhere near what I expected from a professional printing company.

The print is blurry in places, the detailing looks messy, and the borders/corners are badly printed and uneven. On top of that, some of the cards have visible marks/scuffs and the card stock itself looks poor quality. Overall they look cheap, damaged and badly finished rather than like a polished business product.

These were ordered for my business, so presentation matters massively, and I simply can’t hand these out to clients in this condition. It’s frustrating to have spent money on something that looks defective and unprofessional straight out of the box.

Really unhappy with the quality control here and I definitely wouldn’t have expected cards to arrive looking like this.

3 July 2026
Unprompted review
Mixam logo

Reply from Mixam

Thank you for your feedback, and we’re sorry to hear you were disappointed with the business cards.
From our checks, the artwork supplied does appear to be blurry in places, which can affect the sharpness and overall finish once printed.
With borders and corners, there can also be slight movement during trimming. This is not unique to Mixam and is standard across the print industry, with movement of up to 3mm possible in either direction. Because of this, very tight borders or fine edge details can sometimes appear uneven after trimming.
We’re sorry if the resolution offered was not to your liking, but we have offered a generous discount so you can reorder with amended, clearer, and cleaner artwork. This should help achieve a much better result on a new print run?

Rated 5 out of 5 stars

Primary 7 yearbooks

We used Mixam to print 33 year books for our primary 7 leavers! I was able to upload my own design so easily and printing and shipping was done in a week! Kids loved them and we couldn’t be happier! Will definitely be using them again!

19 June 2026
Rated 1 out of 5 stars

consistently late delivery

It has now been 5 days since the estimated delivery date and still no sign of the parcel. Tracking information says it’s scheduled for delivery on the 1st July, which was yesterday.

This is a time sensitive print, and a week after the estimated delivery date is too much.

18 June 2026
Mixam logo

Reply from Mixam

Thank you for your feedback, and we’re sorry for the frustration caused by the delivery taking longer than expected.
There was a slight delay against the estimated despatch date, and unfortunately the courier was then unable to deliver on the first attempt, which added further time. We do appreciate how disappointing this can be, especially if the order is needed for a time sensitive project.
As noted on our shipping support page, all production and delivery dates are estimates. If an order is needed for a specific date, we always recommend letting us know right at the start, so we can monitor the progress more closely and advise where possible.
We see your order has now arrived safely and we hope that you’re happy with the finished print.

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