Mitre Sports International Reviews 882

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and suitability for various uses. Many also appreciate the excellent prices and the efficient, fast delivery service, with items frequently arriving on time or even ahead of schedule. The ordering process is generally described as easy to use, and people are happy with the overall experience. However, some customers also noted issues with the quality of certain products, particularly indoor footballs, which they felt had declined in recent years and did not last as long as expected. There were also occasional complaints about personalized items, where the lettering peeled off shortly after use, and some orders arrived incomplete or with faulty items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Quality

Consumers generally express satisfaction with product quality, noting items are as expected and of high... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Price

Customers had positive experiences with price, often highlighting great deals, excellent prices, and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best. However they don’t show much loyalty, returning customers are not given any reward at all. I h... See more

Rated 4 out of 5 stars

Mitre Ultimax Pro arrived in time to use at the FIFG Masters and English Open Footgolf event at Ashbury Manor Golf Resort in Devon on the 22-24 August 2025. This was the biggest international foog... See more

Company replied

Rated 4 out of 5 stars

Good product great price and efficient delivery service. I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on t... See more

Company replied

Rated 5 out of 5 stars

This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Outdoor Sports Store
  3. Soccer Store

About Mitre Sports International

Written by the company

Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.

Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.

We’re a brand you can trust, in those moments that matter, a brand for real football people.

We are Mitre, and we are a different league.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

882 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unbelievable quality

Unbelievable quality, I had never played with anything like that in life

7 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Fabio ,

Thank you for the amazing review!

Here at Mitre quality is placed at the top of our list and we are proud that this review reflects this.

Please let us know if you need any further support.

Kind Regards
The Mitre team

Rated 5 out of 5 stars

Best on the market

Quality service
Quality goods
Quality delivery
Quality all round thank you

9 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Bill,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 5 out of 5 stars

Out of School Club

The school kids love these footballs.

3 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Helen,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Great Sale Prices

Great sale prices, good communication and delivery.

3 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Scott,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

The company stopped shipment

The company stopped shipment to my country!

10 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Ilan
Unfortunately, we have temporarily removed shipping to Israel due to current restrictions with our courier.

For further updates, we’d recommend keeping an eye on our delivery page, as this will be updated when the service is back on. We apologise for any disappointment this may cause.
Kind Regards
The Mitre Team

Rated 5 out of 5 stars

5 star service and faultless footballs…

5 star service and faultless footballs - been a loyal customer for many years and very happy with Mitre☀️

3 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Brian,

Thank you for taking the time to leave such a lovely review! Our customer service team provides the ultimate customer experience, so we are thrilled that your overall interaction with Mitre has been brilliant. We value and appreciate all our customers and always aim to provide resolution to any issues that are brought to our attention.

Here at Mitre, the customer is valued.

Please always feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team

Rated 5 out of 5 stars

Great quality footballs

Great quality footballs at a great price and quick delivery

3 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Kevin,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 4 out of 5 stars

Good product great price and efficient…

Good product great price and efficient delivery service.
I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on the invoice. 5 x item would have seemed more logical.

3 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi William,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 5 out of 5 stars

Super easy order with a speedy delivery.

Website is easy to navigate. Price was a big draw card and the delivery speed was pleasantly surprising.

3 July 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mark,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 5 out of 5 stars

Perfect great football

Perfect great football

30 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Stephen,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

International customers beware…

Canadian customer hoping to try a Mitre footy ball. I noticed some reviews stating international orders never being received but was hoping they were just a fluke. Placed my order, received confirmation order was placed and given an estimated delivery time from Mitre but never heard from a postal service. After 10 business days reached out and they claimed the postal service had tried to reach me multiple times without success so the package was returned. I was given the option to have them send another or be refunded. Still hopeful, I asked them to send another unit and gave all my shipping information again. I received a second confirmation email that the order was placed with an eta. It’s now been 2 weeks since the second order, I’ve reached out on a previously answered email chain and started a new case and haven’t heard from anyone. Very disappointed with customer service and now unsure how I’m supposed to receive a refund if they won’t even answer emails and they have no listed phone numbers on the site.

27 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Michael,

Thank you for your review!

We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Great quality items quick delivery easy…

Great quality items quick delivery easy to buy from

4 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Jason,
Thank you for your review!

We are thrilled to hear that you are satisfied with the quality and the value of the products.

Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch.

We are always here to help!

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Great service

I ordered a personalised football for my son’s 16th birthday, it arrived the next day and looks great he will love it. Well done Mitre sports on quick delivery and fab product!

4 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mrs Bryson,

Thank you for taking the time to leave a review!

We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 5 out of 5 stars

Excellent service

26 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Ian,

Thank you for your review!

Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

2nd order personalised football

This was my 2nd order for a personalised football. It went all the way to a Australia for my granddaughters birthday. Super fast delivery, free if you order a few more things. Football looks fantastic and will do for years to come. Her brother already has one

25 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Tina,
Thank you for your review!

We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Excellent quality footballs and prompt…

Excellent quality footballs and prompt delivery

28 May 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Matt,

Thank you for taking the time to leave a review!

We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 5 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Jack ,
Thank you for your review!

Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.
If you require any further assistance, please do not hesitate to get in touch.

Thank you,

The Mitre Team!

Rated 5 out of 5 stars

Great range of products

Great range of products, website easy to use & quick delivery!!!

27 May 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi smcm,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 2 out of 5 stars

I ordered a personalised ball and it…

I ordered a personalised ball and it arrived as a basic non personal ball for my kids. I’m cñ

19 June 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Marcia,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look