MitoADAPT 4.0 MID is well engineered product that functions as advertised. I provided user manual and specs to several AI tools and developed a guide for initial introduction and test use, and then p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mito Red Light Co. has a live support staff to answer questions about the product. They have always answered phone promptly. Very customer oriented. On seldom occasions my questions were not fully... See more
Company replied
Originally there was a mix-up of some sort and my order had not been sent even though the charge had shown up on my credit card. About 3 and a half weeks had gone by when I realized I hadn’t received... See more
Company replied
I’m ordered a mostly full body panel after doing lots of research on Red Light Therapy. I received the product on time and undamaged. Using the red light 4 to 6 days a week since I received it. I have... See more
Company details
Written by the company
Mito Red Light is a U.S.-based health and wellness company specializing in red and near-infrared light therapy devices designed for home and professional use. Headquartered in Scottsdale, Arizona, Mito Red Light has been designing and selling light therapy solutions for over 7 years, serving a global customer base through its direct-to-consumer platform. The Mito Red Light product lineup includes full-body LED panels, targeted and portable therapy devices, wearable light therapy products, and bio-photonic skincare solutions. The company is known for an engineering-first approach, prioritizing safety, accuracy, and transparency over inflated marketing claims that are common in the light therapy industry. Mito Red Light devices are developed with a focus on electrical safety and performance consistency, including IEC 60601-1 medical-grade electrical safety compliance where applicable and independent third-party laboratory testing for wavelength accuracy, spectral output, and realistic power measurements. Detailed technical specifications and testing data are publicly shared so customers can make informed, side-by-side comparisons. Red and near-infrared light therapy has been widely studied for its potential role in supporting general wellness routines, including sleep quality, skin health, muscle recovery, mood support, and overall vitality. Mito Red Light positions its products as non-invasive wellness tools intended to complement healthy lifestyle practices rather than replace medical care. To reduce purchase risk, Mito Red Light offers a 60-day no-risk trial on eligible devices, free shipping within the contiguous United States, and flexible payment options including HSA/FSA-eligible purchases and financing. The company emphasizes clear return policies, responsive customer support, and long-term product reliability. Trusted by hundreds of thousands of customers worldwide, Mito Red Light is committed to raising transparency, safety, and technical standards across the red light therapy and photobiomodulation industry.
Live Better. Shine Brighter.
Written by the company
- Industry-Leading Red Light Therapy Brand
- Mito Red Light is a U.S.-based red light therapy company headquartered in Scottsdale, Arizona. For over 7 years, Mito Red Light has designed and sold premium red and near-infrared light therapy devices for home and professional use. The Mito Red Light product line includes full-body LED panels, targeted therapy devices, wearable light therapy products, and Biophotonic Skincare™ solutions. All devices are engineered with a focus on safety, accuracy, and performance, including IEC 60601-1 medical-grade electrical safety compliance and independent third-party laboratory testing for wavelength accuracy, spectral output, and power consistency. Red and near-infrared light therapy has been widely studied for its potential role in supporting general wellness routines, including sleep quality, skin health, muscle recovery, mood support, and overall vitality. Mito Red Light emphasizes transparency by publishing detailed technical specifications and independent test data so customers can make informed decisions. Trusted by hundreds of thousands of customers worldwide, Mito Red Light is known for precision engineering, responsive customer support, and long-term product reliability. The company operates directly in the United States and supports customers globally through its e-commerce platform.
60-Day No-Risk Trial on All Devices
Free U.S. Shipping (Lower 48 States)
Mito Red Light offers a 60-day no-risk trial on eligible red light therapy devices, allowing customers to experience the product at home before fully committing. If a device does not meet expectations, it may be returned within the trial period in accordance with our return policy.
All qualifying orders ship free within the contiguous United States. Flexible payment options are available, including HSA/FSA-eligible purchases and financing plans, making professional-grade red light therapy more accessible.
Full terms, eligibility, and exclusions are clearly outlined on our website to ensure transparency and a straightforward customer experience.
Contact info
9319 N 94th Way, 85258, Scottsdale, United States
- 866-861-6486
- info@mitoredlight.com
- www.mitoredlight.com
Free MitoAURA Serum
4.4
Excellent
825 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got my red light belt quickly and…
I got my red light belt quickly and I've used it about a week. It works well and I have seen results on my foot, that has been giving me fits for years. I am having less swelling and pain.
30 April 2026
Reply from Mito Red Light (USA)
Thank you for sharing your experience. We’re glad to hear your belt arrived quickly and has been easy to incorporate into your routine.
Please note: our products are not intended to diagnose, treat, cure, or prevent any disease, and we can’t provide medical advice. If you have a medical condition or specific medical questions (or you’re under medical care), please consult a licensed healthcare professional before use. Mito Red Light devices are designed for general wellness use and are commonly used in personal wellness routines focused on overall well-being.
We appreciate you taking the time to share your feedback.
– Team Mito
Reply from Mito Red Light (USA)
Thank you for your feedback and support! We’re glad to hear you’ve had a great experience with both our products and customer support team.
We truly appreciate you taking the time to share your experience.
– Team Mito
Universal Stand is a disaster
I haven't been able to use the MitoPro 1500x light yet that I received 5 days ago. I bought the universal stand so I could use it horizontally. One of the rolling casters won't work in any of the holes. The screws to attach it to the stand horizontally are too short. The instructions are not very good and lack of videos to help with it. The instructions had nothing for setup with just the 1500x and the universal stand it was all for multiple lights.
29 April 2026
Reply from Mito Red Light (USA)
Hi Bill,
Thank you for your feedback, and we’re very sorry for the frustration you experienced with the universal stand setup.
After reviewing the videos and details you provided, we confirmed there was an issue with one of the caster wheels along with the screws needed for the horizontal mounting setup. Replacement parts have already been arranged so we can get everything properly assembled and working for you as intended.
We also appreciate your feedback regarding the instructions and setup guidance. Your comments about the lack of single-panel horizontal setup examples and additional video support are extremely helpful and have been shared with the team for improvement.
We understand how disappointing it is to receive a new setup and not be able to use it right away, and we appreciate your patience while we work to resolve this.
– Team Mito
Buyer beware
They sold me their helmet for $899, a little over a year ago. Recently, the plug inside the helmet became defective, causing it to constantly stop and restart during a session. I called, and you guessed it: they no longer sell the helmet, and have no parts, nor any repair program to help a customer.
Of course, they won't admit that they no longer have this helmet because of issue, but instead state that " they are growing into different products " what a load! Laughable...
Instead, iwas offered a $150 credit, if I purchased ANOTHER product through them
So, I guess i gotta eat $900+!!!!!!
Do not buy anything from this company. They do not back up their products, nor provide support to their customers...
6 May 2026
Unprompted review
Reply from Mito Red Light (USA)
Hi DJ,
Thank you for your feedback, and we’re sorry to hear about your experience.
At this time, we were unable to locate an order associated with the information provided in the review. We would genuinely like the opportunity to review this further and see what options may be available to help.
Please reach out directly to our support team with your order information, the email used for purchase, and any additional details regarding the helmet so our team can properly investigate and escalate the request for review.
Please also note that the Mito Red Light Therapy Laser/LED Helmet (Hair) included a 1-year limited warranty covering defects in material or workmanship under normal use during the warranty period. Warranty coverage applies only to the original purchaser when purchased directly from Mito Red Light or an authorized reseller and may require the product to be returned for inspection and eligibility review.
While some discontinued products may no longer have replacement inventory or repair components available, we still want the opportunity to review your situation directly and see what assistance may be possible.
– Team Mito
I thought the website was very…
I thought the website was very difficult to find the product I was looking for. I would put in panels and all I got was small ones. It not easy. There was not much help to know if the one I was looking was a fit for me. Still not sure. I went on the contact and that was not answered. So not a great review
6 May 2026
Reply from Mito Red Light (USA)
Hi Mydella,
Thank you for your feedback — we’re sorry to hear your experience navigating the website was frustrating and that you didn’t receive the level of guidance you were looking for.
We understand how important it is to feel confident in choosing the right product, and we appreciate you pointing out where we can improve. We do see that you reached out and received some general guidance, but we want to make sure you feel fully supported in finding the right fit.
We’ll have a member of our team reach out to you directly to walk through your needs and help guide you step-by-step so you can feel confident in your decision.
Please note: our products are designed for general wellness use and are not intended to diagnose, treat, cure, or prevent any disease. For any medical-related questions, we recommend consulting with a healthcare professional.
We appreciate your feedback and the opportunity to make this right.
– Team Mito
Reply from Mito Red Light (USA)
Thank you for your feedback. We’re glad to hear the device is working for you, though we understand your frustration with the battery performance.
Battery life can vary depending on usage settings and session length. If you’d like, our team is happy to review your setup and provide guidance to help you get the best experience possible.
– Team Mito
Quality of product was great
Quality of product was great! One customer service blip was rectified quickly by a manager.
28 April 2026
Reply from Mito Red Light (USA)
Hi Lisa,
Thank you for your feedback. We’re glad to hear you’re happy with the product quality, and we appreciate you recognizing that the issue was quickly resolved. Our team is always here to make things right when something comes up.
Thanks for taking the time to share your experience.
– Team Mito
Doesn't ship to Switzerland!!
Charles gave not very helpful comments and didn't solve the problem
28 April 2026
Reply from Mito Red Light (USA)
Hi Carol,
Thank you for your feedback, and we’re sorry for the frustration you experienced.
At this time, we are unable to ship directly to Switzerland due to recent shipping restrictions, which is why the site is preventing checkout and showing items as unavailable in your region.
We understand this can be confusing, especially if you’ve previously ordered without issue, and we apologize for that change not being clearer upfront. Our team did provide alternative options, including shipping to a supported country or assisting with a custom invoice, but we understand this may not have fully resolved your situation.
We appreciate your feedback and will continue working to improve both communication and support in cases like this.
– Team Mito
First and number one I didn't have to…
First and number one I didn't have to wait no more than 30 seconds before someone answered the phone and your customer service agents were very very friendly and knowledgeable about your products and my warranty claim, Thank you so much, i truly love your product
5 May 2026
Reply from Mito Red Light (USA)
Thank you for your kind words. We’re glad to hear you had a great experience with our support team and that they were able to assist you quickly and effectively.
It means a lot to hear you love the product as well — we appreciate you taking the time to share your experience.
– Team Mito
Well it's too early to comment on the…
Well it's too early to comment on the efficacy of the purchases, however I must say I am highly impressed with your purchasing and delivery process.
David Stockton
5 May 2026
Reply from Mito Red Light (USA)
Hi David,
Thank you for your feedback. We’re glad to hear you’ve had a smooth purchasing and delivery experience so far.
We appreciate you taking the time to share, and we look forward to hearing how things go as you continue using your device.
– Team Mito
I’ve used this product at a health and…
I’ve used this product at a health and wellness spa. It seems to have worked well for me, so I decided to buy one for myself.
5 May 2026
Reply from Mito Red Light (USA)
Hi Lou,
Thank you for your feedback. We’re glad to hear you had a positive experience using the product and decided to bring it into your own routine.
We appreciate you choosing Mito Red Light and taking the time to share your experience.
– Team Mito
I really can not say if it is helping…
I really can not say if it is helping or not, I have not been using it that long. you can not fix something overnight it takes time. I use it for 10 mins. every morning. I am just trying to help better my allergies, that I have had for years.
5 May 2026
Reply from Mito Red Light (USA)
Hi Carolyn,
Thank you for sharing your experience. We appreciate your thoughtful approach and consistency — you’re absolutely right that building a routine takes time.
It’s great to hear you’ve been incorporating it into your daily schedule. Many customers choose to use it consistently over time as part of their overall wellness routine, and experiences can vary from person to person.
Please note: our products are not intended to diagnose, treat, cure, or prevent any disease, and we can’t provide medical advice. If you have a medical condition or specific medical questions (or you’re under medical care), please consult a licensed healthcare professional before use. Mito Red Light devices are designed for general wellness use and are commonly used in personal wellness routines, including routines focused on overall well-being.
We appreciate you taking the time to share your feedback.
– Team Mito
I don't have all my order
I don't have all my order; had to contact your folks twice to correct my order before it displayed what I wanted. Still waiting for the rest of my order.
3 May 2026
Reply from Mito Red Light (USA)
Hi John,
Thank you for your feedback — we understand how frustrating it can feel when an order arrives in multiple shipments.
After reviewing your order, part of your items have already been delivered, and the remaining item is currently in transit with an expected delivery date of May 9. Once this final shipment arrives, your order will be complete.
In some cases, items ship separately depending on availability and fulfillment location, which can result in multiple deliveries.
If you have any questions while you’re waiting for the final package, feel free to reach out — we’re here to help.
– Team Mito
Ease of exchange
I decided to exchange and upgrade my original purchase. Mito made it easy and seamless to do this. I am excited to get my MitoAdapt 4.0. The product and customer service are first class all the way.
4 May 2026
Reply from Mito Red Light (USA)
Thank you for your feedback. We’re glad to hear the exchange and upgrade process was smooth and easy for you — that’s exactly the experience we aim to provide.
We appreciate your support and are excited for you to receive your MitoADAPT 4.0.
– Team Mito
My products arrived quickly
My products arrived quickly. They were easy to set up. I didn’t expect drastic results in only 2 uses so I can’t say I feel any different now. I am hoping for pain relief after several weeks though. Keeping fingers crossed
1 May 2026
Reply from Mito Red Light (USA)
Hi Terri,
Thank you for sharing your experience. We’re glad to hear your products arrived quickly and were easy to set up.
Many customers choose to use the device consistently over time as part of their wellness routine, and experiences can vary from person to person. We appreciate your patience as you continue and see how it fits into your routine.
Please note: our products are not intended to diagnose, treat, cure, or prevent any disease, and we can’t provide medical advice. If you have a medical condition or specific medical questions (or you’re under medical care), please consult a licensed healthcare professional before use. Mito Red Light devices are designed for general wellness use and are commonly used in personal wellness routines, including routines focused on overall well-being.
– Team Mito
Price seemed very competitive
Price seemed very competitive, customer service and communication about our purchase, before, during, and after was great, not too much, not too little. We have not had the light long enough to comment on the benefits of red light therapy.
27 April 2026
Reply from Mito Red Light (USA)
Hi Joseph,
Thank you for your feedback. We’re glad to hear you found the pricing competitive and that communication throughout your purchase felt balanced and helpful.
We appreciate you taking the time to share your experience and look forward to hearing how things go as you continue using your device.
– Team Mito
Reply from Mito Red Light (USA)
Thank you for your feedback! We’re glad to hear you’re loving your red light.
We appreciate you taking the time to share.
– Team Mito
Repeating customer of their products
Repeating customer of their products. Good quality and easy to use.
1 May 2026
Reply from Mito Red Light (USA)
Hi Patrick,
Thank you for your continued support. We’re glad to hear you’ve found our products to be high quality and easy to use — that means a lot coming from a returning customer.
We appreciate you taking the time to share your experience.
– Team Mito
Good product
Love this company when they first came out. Now all you see is influencers promoting their product. They have a good product but all of this promotion is a big turn off
26 November 2025
Reply from Mito Red Light (USA)
Thank you for your honest feedback—we really appreciate you sharing this.
We’re glad to hear you’ve had a positive experience with the product and have been with us since early on—that truly means a lot. We also understand your perspective on the increase in influencer promotion. As we’ve grown, we’ve explored different ways to reach new customers, but we never want that to take away from what matters most—delivering a quality product and a brand our customers trust.
Your feedback is important, and we’ll absolutely share it with our team as we continue to find the right balance in how we show up and communicate.
Thanks again for your support and for keeping it real with us.
— Team Mito
The pads under the eyes put a lot of…
The pads under the eyes put a lot of pressure on the undereye and makes them more baggy.
16 April 2026
Reply from Mito Red Light (USA)
Hi N. Lynn,
Thank you for sharing your feedback—we’re really sorry to hear that the under-eye pads felt too tight and added pressure to that area. That’s definitely not the experience we want for you.
The fit can vary depending on how the mask is positioned and adjusted, so we recommend loosening the straps slightly and making sure the mask sits comfortably without pressing too firmly on the under-eye area. Everyone’s facial structure is a bit different, so small adjustments can make a big difference in comfort.
We truly appreciate you bringing this to our attention, and we’ll be sure to share your feedback with our product team as we continue improving our designs. If you’d like, our team can also help walk you through adjustments or explore other options that may work better for you.
Please feel free to reach out to us anytime—we’re here to help.
— Team Mito
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.