Mistersmoke Reviews 134

TrustScore 3.5 out of 5

3.3

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Company details

  1. Hookah Store
  2. Electronic Cigarette Store
  3. Scale Supplier
  4. Tobacco Supplier
  5. Vaporizer Store

Written by the company

Bienvenue chez Mistersmoke.com, la boutique en ligne spécialisée en articles fumeurs et vapoteurs pour particuliers et professionnels. Boutique en ligne de narguilés, chicha, accessoires fumeurs (briquets, tubes à cigarettes, feuilles à rouler…), puff et e-cigarettes, nicopouches et bien d'autres encore. Les plus grandes marques de l'univers fumeurs comme OCB ou encore BIC sont disponibles au meilleur prix et en livraison 24h offerte dès 39,90€.


Contact info

3.3

Average

TrustScore 3.5 out of 5

134 reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I received my order quickly however it…

I received my order quickly however it is not containing the right items. I have been offered to return the product to get a refund but reading all the reviews i realize i will never get my monye back

3 August 2022
Unprompted review
Mistersmoke logo

Reply from Mistersmoke

Chère cliente, nous sommes sincèrement désolés de constater que vous n'avez pas été satisfaite de votre commande, cependant il convient de rectifier certains points :
1. L'erreur de produits vient de votre part et non de la notre. Vous n'avez pas ajouté les bons parfums à votre panier et il est dommage de nous blâmer pour ça.
2. Notre service client a répondu à votre réclamation et vous a proposé de nous retourner les articles commandés par erreur afin de procéder à un remboursement, ce que nous réalisons à chaque fois qu'un article nous est retourné, et ce dans un délai maximal de 7 jours après réception de l'article.

Vous vous permettez de juger négativement notre site et de nous accuser de ne pas rembourser nos clients alors même que vous n'avez pas vécu cette expérience.
Votre avis est donc totalement MENSONGER.

Rated 2 out of 5 stars

I WISH IT HAD AN ENGLISH BUTTON

so many cool items.. i even almost bought something went to check out and they did not have a dollar converter I dont read french so i didnt know where to place an address

19 November 2011
Unprompted review
Show reviews in all languages. (134 reviews)

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