Misakiみさき미사키美莎 Contact Lens Reviews 

My experience with Misakicon has been extremely disappointing.

I placed an order in August 2026 and, despite payment being taken, I have been left without any meaningful confirmation of whether my order has actually been processed or dispatched. Their online tracking function repeatedly returns an error, so I cannot even independently check what is happening with my purchase.

I contacted customer service politely, explained the problem in detail, and provided a screenshot showing the tracking error. I received no acknowledgement and no response. I then had to follow up again simply to ask for basic information about an order I had already paid for.

Delays can happen. Technical problems can happen. What is far more difficult to accept is silence.

When a customer has handed over their money, they should not have to repeatedly chase a company simply to find out whether their order has been sent. A short email acknowledging the enquiry, explaining any delay, or providing tracking information would have made a significant difference.

Instead, the combination of poor communication, unusable tracking and unanswered correspondence has left me with very little confidence in the service.

I am deliberately not publishing my order number or other personal information in this review for privacy reasons, but I can provide the relevant details privately if verification is required.

Based solely on my experience to date, I cannot recommend Misakicon and feel that one star is justified.

I would, however, be willing to update this review if the company finally responds, provides clear information about my order, and resolves the matter appropriately.

It has been six months and I have not received my toric lens after . I tried requesting a refund since I have purchased the lens elsewhere but I keep being told they are being processed. This is a scam.

Worst experience seems like all the reviews says the same thing waiting over 3months for lenses even 9 months and we are all getting excuses of delayed production at this point I think we are being scammed. I will never do business with them again

I've been ordering from this brand for a few years and never had a problem until 2025. I'm not sure what changed but I used to get my custom made toric lenses in 2-4 months (4 months MAX). Last year they messed up my order and had to send me a remake that took 9 months to get to me with constant follow up on my end. I thought it took so long because it was a remake and might not have been a priority so I placed another order in December 2025 for their holiday sale. It is now about to be 8 months since I've placed my order with no update. I've reached out multiple times and they are giving me the same recycled excuses on why it's taking so long. They also only answer email. I've tried calling and no one will answer and won't call you back when you leave a voicemail. I don't know if there is a new CEO for the company or a new manufacturer that is messing things up for them but unfortunately this will be the last time I order from misaki. I've created a case with my bank to try and get my money back.

It was EXTREMELY AWFUL. Ordered about 60 days ago and was consistent in following my order up. But they keep saying my order is still “in production”. THIS IS A SCAM.

DO NOT ORDER FROM THIS SITE. Tried to order multiple times and was told there was delay after delay for 8 MONTHS then when I did get them they were the wrong prescription and the color grading was different on one from another. Still haven't gotten a replacement pair after 4 months now and ty get this to refund me.

If I were able to leave a zero star it would be zero.
Placed an order for custom toric contact lenses at the beginning of January and paid in full. Over four months later, I still haven’t received them and there’s no confirmed ship date.

Since then, it’s been the same cycle of excuses—production delays, factory issues, third-party problems—with no real updates or progress. Every response is vague, and I’ve had to follow up every single time. There is no proactive communication and no accountability.

I was also told refunds are not allowed, despite the order never being fulfilled.

The company claims to be complaint-free on BBB in 2023, which does not reflect my experience or many others. I strongly encourage anyone considering this company to look into customer complaints before placing an order.

If you are thinking about ordering—don’t. You are risking your money with no guarantee you will receive anything in return.

Take your money and business elsewhere.

If I could give them no stars, I would. I had ordered from them twice before and the contacts came within like two months, but the last time that I ordered was in October of 2025. I waited until December to try to reach out to them to ask where are my contacts?I ended up canceling my order in March 2026 because they kept telling me that my contacts would be in the next shipment and that they apologize for the long wait. They also said that they were gonna let me know who once the shipping information came out. I asked like, can you give me a real timeline since you should know roughly when the jext shipment will go out, which they never could give any sort of timeline.I realized that I do have astigmatism, so it is gonna take longer, but five months is way too long. I had moved out of the US 4 months after and still had not received my contacts even thought they chnaged the shipping address for me. I started to get nervous because I kept reading reviews and literally they were telling me the same exact thing that they were telling everyone else.So I ordered with paypal, and I got my money back. So please believe the reviews and beware... They used to be to be a amazing company, but I don't know if they got new owners or what but now I believe this is a whole scam. I reccommend to buy through paypal or maybe use a credit card or some company that has a guarantee of giving you your money back if you never get the product.

Terrible company very unprofessional. If something is out of stock they will not tell you. They will let you order wait a week then once you inquire about the order they tell you it’s out of stock

Horrible. I have not gotten my contacts, and it’s been 6 months. They keep saying they are in the process of getting my order. It’s been 6 months! On top of that, they are saying I can’t get a refund because production started. Don’t want to, but I’m just going to end up having to dispute this month .

Ordered contacts in October 2025 and I am yet to receive them. I have asked for a refund and they have refused. They use stalling tactics to delay the process so you no longer can chargeback from your bank. Please do not order from this company.

So I found them by accident when I was initially searching for lenses to wear with my Astigmatism for Halloween back in 2024. I ordered the lenses. I received them after Halloween around early November, granted I found and ordered them in maybe September. So I said ok. I understood it would take time. Last year 2025 I ordered a different set, and also August 13 thinking I would definitely have them by halloween. Sadly not. It is now January 13 and I still don't have them. Contacted them, beginning October, again in November and December. No satisfactory outcome. No money returned and no refund. Waste of time and effort

SCAM!!!!!
DONT WASTE YOUR MONEY!!
I have made peace that they have scammed me but inwoint let them scam anyone else. Going to all the review sites and given them 1 star. It's unfortunate that you can't give any lower than that!! 9 months!! That's how long my order had taken!! Everytime it's some BS excuse about customs or production lines. Now they have switched to AI generated auto responses. I know they are based in Korea and I have made a formal complaint to "econsumer gov"
If enough of us report them they will be shut down!!

UPDATE!!
After months of pestering them about my refund. They agreed to a partial refund and they would ship my lenses..I didn't want any of that and they agree to a full refund..that's when I realised their sneakiness!!Since my transaction was more than 180 days old, my payment provider cannot claim the amount from the Marchant and I have to file a claim on small claims court!! They knew what they are doing delaying orders!! If your order is nearing 180 days please cancel!! That way you will get your refund!!

On Sept 9, I went thru their website and checked production time & shipping time plus on top of that I emailed their customer service to ask for advise as I really needed a colored contact lens for an event tonight, Oct 28.

The cust service said that if I purchase that day itself that I should have enough time and this is backed up by the information on their website. So I placed an order Sept 10.

Their website says that Toric lenses Regular Shipping: 28–35 business days - this is bec of production - which I understand. Today is the 48th day and there's still no shipping information and today is the event!

On top of this, their refund policy states that you can request for a refund within 30 days and I've been asking for a refund since Sept 29 (which is 19 days since I placed my order) but no refund was given.

Please please please stay away from this seller! Where else can I report them?

I love them at first but I didnt get my contact lens for the last 4 months. They continued to deduct money into my account despite requesting for a refund and I have been trying to cancel but its not allowing me online. It’s also hard to reach their no. It seems everythinf is They gave me same excuses thats its top priority and arriving soon but its almost 5 months now and still the same.

If I could give it 0 stars. I would, I placed an order for contacts almost 5 months ago and when I reach out to them it's always the same excuse as it's still in production and that my order is prioritized, which was said to me several times starting 3 months ago. They look like they have a beautiful line of toric lenses which I waa happy that they make them but they can't seem to have the company fulfill it.. i did a subcription and they took out 3 payments before I even got any lenses. Do not waste your time with this company. Buyer beware.

I wish I can give this company ZERO STARS. I’ve been fighting back and forth since May about my Toric contacts. I’ve been wanting a refund and they said I was not eligible for it. I recently received my order with the incorrect description on my toric lenses. THIS COMPANY IS A SCAM. It’s September and waiting since May is a complete joke. Their customer service does not care about concerns or your order.

Everything about my order has been a disaster. I ordered my contacts May 19th 2025 have yet to receive them. I have reached out to them several times requesting a refund yet I keep receiving a generic response on how they can't refund me because contacts a re custom made at this stage they have not been made as they have not even fulfilled the order nor sent me any tracking info. DO NOT SHOP WITH THIS COMPANY USE SOMEONE MORE TRUST WORTHY AS THEY ARE NOT IT.

Don’t order from this company it’s a scam. I had to dispute my chargers with the bank it’s been 3 months I haven’t recieved my contacts this a sad ass company honestly.

The only thing I got from them are spam mails. And after I wanted to cancel my subscription, the only way to do so if via mail. I think that's very sus. I ordered my lenses on 16th of January, but I only got ONE email about my track and trace and when I fill in my order no. It can never find my order. When I try to email sales, I got man's plained that the lenses takes 21-28 to make... Okay, but then why send me an email that I could use track and trace? Also the 21-28 days were long overdue. Luckily for me, I paid through PayPal and just opened a dispute and got refunded by PayPal.