www.milletsports.co.uk 

I have a feeling this company is going under so I suggest you don't buy from them.

At the beginning of August my daughter ordered 2 pairs of shoes on a next day delivery to store which did not appear - according to Andy who DM'd me on Twitter 'The store you have selected only receives deliveries twice a week and the next delivery date is Friday' the order certainly never stated that! - she was flying to Borneo that day for 2 months! Long story short we cancelled the order, they agreed to full refund inc. delivery & we bought elsewhere.

Last week. Yes last week TWO MONTHS later she got an email saying they would refund her. Still waiting for it to appear in her bank account and no sign of the delivery charge to be refunded. What is really bad and to quote Andy again: 'I can't call you about this as we don't have a customer service phone line. As an online only retailer all our customer service is done via email and social media.' Guess what - yep no response via social media to my messages.

So Millets will you bother to respond to this?

DO NOT BUY from this company if you want a positive experience. I ordered two pairs of walking sandals that allegedly went missing in th post. I had to chase them for non delivery although they seem to have no problems taking your money. They then advised they would send out more but surprisingly they were out of stock and yet a week later they are still showing both the sandals as in stock in the sizes I wanted on their website and I can add them to my basket so clearly they would be happy to take my money again for what is supposed to be non existant stock, or is it just too much effort to re order them for me. Customer services wont talk to anyone directly finding a phone number is impossible so emails go back and forward and they keep saying they are not in stock I'm beginning to suspect that this is a pattern and maybe they need our money to keep them going. Something is definitely rotten in th state of Denmark, I would avoid giving them any of your hard earned cash and lets see how long it takes for me to get mine back ..............

Shocking experience. Order two pairs of walking shoes, neither fitted myself or my girlfriend. Sent them back via the myhermes network the next day (10 July). It is now the 22 September. I have attempted to ring their customer care number (which basically tells you to contact them on social media then hangs up on you), and having had little or no joy through twitter
either.
Hermes say the package is longer trackable, so surely they must have had the package back with them by now?

I am still waiting a credit from them. I will never place another order.

Ordered a North Face gilet normally worth £140 for a lot cheaper. Chose standard delivery which said 3-5 days and it came in 3 days. Very good quality and was happy with the service in general I was told when my item was despatched and when they were about to deliver great experience!

Milletts have just replied to my previous Trustpilot review and promised to look into my complaint and take disciplinary action if needed . The only problem is that it has took them around 9 months to reply and there is still no sign of a price match refund just fobbing me off instead.
I have a history of boycotting companies that provide me with poor service and Milletts is right at the top of that list

I ordered a daysack from millets online. The order went through only to find 3 days later I received an email saying out of stock. What terrible customer service and reading other reviews appears to be common practice. I feel very let down by millets as I was relying on this order prior to a hiking trip. I will go elsewhere in future.

No problem at all.
Looking for a specific pair of shoes, I found Millet having the most competitive price and charge no delivery on any amount over 50. To be honest I was a bit reluctant to make this order after reading all the bad reviews and bad customer experiences but then realised this is some kind of JD sports subsidiary so how bad can it go?
Everything went fine, got my order in 3 working days. The only con I would see is their poor customer notification, they just sent me a txt message when I placed my order to confirm. Promised they will keep me updated but they didn't.

Ordered something and got confirmation by mail and text.
After few days they sent another mail to inform me that they don't have the product afterall!
Disappointing!

This company have awful customer service on returned items. They don't refund when running trainers have been tried on on a treadmill for 10 minutes. Avoid at all costs making purchases from them and go to a reputable sports store.

Worst company ever. They acknowledged my order by shipping goods thus are in a legal contract to supply the goods. Items received were incorrect and they basically just want to items back and refund the money as they can't actually fulfil the legal contract. I'll be out of pocket now as same goods are more expensive elsewhere.
No compensation from them and fake gesture of good will to sort out the mess they caused (their view of gesture of good will is giving money back)! To make it worse "customer service" only respond to emails and responses take 3 days.

Stay well clear of this company even though they are part of the same big company as JDSports. Pay the extra money and just buy items from other companies.

They take your money and wait for you to complain that the item hasnt arrived then cancel your order. Customer service is abysmal

1 day delivery, failed. Emailed customer service and got no response. Terrible company.

Ordered in good faith to be a emailed a few days later saying Item out of stock it was in stock at time of purchase, I also had not realised the order would be fulfilled by a different vendor, subsequent searches showed this vendor has done similar to others activinstinct. I await renumeration for my payment.

Yup - another scam company trying to dupe you into buying products that don't exist. Their social media is devoid of any comments or likes as they've probably been deleted by admin for being negative. I purchased shoes online that were supposed to be sent Next Day Delivery by DPD but they did not arrive. I chased for the shoes and was refunded for the delivery costs, although, after several days of being promised the shoes, they still haven't been sent to DPD. Avoid this scam company. I'm trying to get a refund for the shoes I ordered but so far I've been told they can't process the refund as the shoes have been dispatched by Warehouse.

*Update (16/09/2017) - nice try with attempting to blame the courier when I have evidence that you never even provided them with the goods with which to deliver.

When I read the reviews I was a little wary, but in reality delivery was quick and the item bought is fantastic

As everybody else has experienced, absolutely awful customer service. I ended up paying twice for an order I placed.

Took me ages to extract a refund (literally 8 phones calls) and then they never refunded the correct amount.

Placed an order at Milletsports and money was taken. The item was dispatched from supplier and went to their office to be sent (they said, tracking the item). 5 days after I received an email saying the order was cancelled as the item was out of stock!!!! The same item is still available available on their Website!!!!

Worst store ever!!! Not worth wasting time. Will never buy from this site again.

Waste of time buying from Millet Sports. Placed an order 5 days back and money was taken, I got an email saying the order is cancelled as the item is out of stock. The same item is till showing available on their Website.

Its very frustrating that they do not have contact number. Emailed them twice but no reply yet.

Not worth wasting time. Will never buy from this site again.

Placed an order after much searching and hunting (a tennis bag) was really happy to get what I wanted at a great price. After four days got an email saying 'sorry we don't have the bag'. I just think that's so super crap in this day an age.