Good choice of products and some reasonable prices/offers on, they accept blue light discount, but not able to use gift card online and Miller stores are far and few in between these days. The shorts... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... See more
Company replied
Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... See more
Company replied
Great customer service. Purchased walking shoes on line. Prompt delivery and excellent quality. Unfortunately had to return as a bit small for me. Kept in loop re transit and return an received ref... See more
Company replied
Company details
About Millets
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
United Kingdom
- 0161 393 7060
- www.millets.co.uk
4.4
Excellent
103K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All I want is a returns label
All I want is a returns label. I have emailed but always the same reply
25 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service
Kept informed every step of my delivery. Really like the quality of the t-shirts. The walking shoes were a really good price
I would buy from Millets on line again
23 August 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Fast delivery of a great product
Fast delivery of a great product. Size is perfect and price seems value for money.
18 August 2026
Reply from Millets
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Reply from Millets
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Reply from Millets
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great well stocked shop with helpful staff
Confirmed on the phone they had gaiters in stock. Were happy to exchange gaiters when the first ones I bought were not ideal for me.
24 August 2026
Reply from Millets
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I haven’t even received the item
24 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Reply from Millets
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Reply from Millets
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Send me my products i bought
Send me my products i bought
No communication disgusted with the company
Will never use them again
22 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Products arrived promptly.The fleeces…
Products arrived promptly.The fleeces were well made and the sizing was spot on.
Would definitely buy again!
24 August 2026
Reply from Millets
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Good tent
The tent was great,really good value for money,it came in good time although not next day as we chose
23 August 2026
Reply from Millets
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
all good arrived safe
15 April 2026
Reply from Millets
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
I ordered size 6 ladies trousers and…
I ordered size 6 ladies trousers and was very disappointed to receive size 8R which were of no use at all. 60 mile round trip to Bury St. Edmunds to visit Blacks, where the staff were very helpful and refunded my order. Went to Mountain Warehouse and was able to buy large size girls trousers which fit.
23 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Ordered myself some walking shoes
Ordered myself some walking shoes, on line, there was a sale on and I purchased a pair, there arrived within couple of days fabulous service to to mention great shoes
23 August 2026
Reply from Millets
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.