The staff at the Southend on Sea, Essex store were fantastic at helping me and my son with our purchases. they spent time going through our various options on the items we needed. Then when they d... See more
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I ordered from online AND walked into my nearest store, both were very productive and I got most of what I needed each time. The staff are friendly and very helpful in the Southend store. Delivery too... See more
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
Company replied
Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
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Company details
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
497 reviews
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Very helpful and friendly staff
Very helpful and friendly staff that helped me buy the right equipment for my needs. Definitely would recommend.
10 March 2025
Unprompted review
Reply from Millets - Southend
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service and great products
10 March 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
We had Liam as a helper and he was very…
We had Liam as a helper and he was very helpful at picking out shoes for DOFE
23 February 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Stephen and Ruby were very helpful in…
Stephen and Ruby were very helpful in the Southend store especially as it was my first time skiing
15 February 2025
Unprompted review
Great service and help from Amy and…
Great service and help from Amy and Stephen
5 February 2025
Unprompted review
Sales assistant very patient and…
Sales assistant very patient and helpful in finding me the right walking boots
3 February 2025
Unprompted review
Fantastic Prices and Great Service
Fantastic prices and great service from Stephen and Ruby. They were busy when we visited but they took time to help us with our purchases.
1 February 2025
Unprompted review
A Southend experience…
A very courteous and with a smile lady member of staff gives an added pleasent experience to the shopper.
29 January 2025
Unprompted review
Great customer service.
The advice and customer service l received from Lisa at the Southend store was tremendous.
28 January 2025
Unprompted review
Great service and friendly staff
23 January 2025
Unprompted review
Nice friendly staff
Nice friendly staff, fully stocked of items. No issues
23 January 2025
Unprompted review
I was served by Sarah at the Southend…
I was served by Sarah at the Southend branch and what a breath of fresh air she was! Sarah was friendly and extremely helpful from the off.Listening, guiding me without being pushy, after I explained I was looking to getting back to hill walking/longer walking after a recovering hip replacement.So thank you 🙏
22 January 2025
Unprompted review
Great service from Stephen
Great service from Stephen
He was very patient and offered some great advice
We were left to make our decision with his experienced support
The store had a good variety of shoes for us to try
16 January 2025
Unprompted review
Very helpful staff
Very helpful staff. Lovely to be able to ask for advice rather than having to order online, unseen.
15 January 2025
Unprompted review
Splendid service from Amy Liam and…
Splendid service from Amy Liam and Ruby. They all really helped us and had very good knowledge of the products.
11 January 2025
Unprompted review
Excellent service
Excellent service. Found everything we needed. Special mention to Amy who was fab!!
3 January 2025
Unprompted review
Everything was very reasonably priced…
Everything was very reasonably priced with lots of selection. Amy the assistant in the Southen branch was very well informed and very helpful
21 December 2024
Unprompted review
Reply from Millets - Southend
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Great website and fast delivery with…
Great website and fast delivery with exchanges being no problem.
19 November 2024
Reply from Millets - Southend
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
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