Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... See more
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I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... See more
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Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... See more
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Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... See more
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Company details
About Millets - Monmouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Monnow Street, NP25 3EF, Monmouth, United Kingdom
- 01600 739187
4.9
Excellent
285 reviews
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Staff were very friendly & helpful
Staff were very friendly & helpful! Went out of their way to assist & had the item I was looking for
4 June 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent Service
I needed a Tent at short notice, phoned the store to check stock availability the lady was very helpful. Half hour later I popped into the store and was greeted by two very nice ladies who had put the tent to one side for me. Happy Days
31 May 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Jan was very helpful and we received good customer service.
Jan was very helpful
15 May 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff! Great selection of boots. :)
15 May 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent experience as always
Excellent experience as always! Visited the store on Saturday and recieved excellent service from Chrissie, Georgia and Jannette. Nothing was too much when asking for assistance from Chrissie who demonstrated excellent product knowledge and customer service, an asset to the business.
4 May 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Millets Customer Care Team
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Monmouth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Millets is the best outdoors shop on the high street!
Excellent service from the team at Millets in Monmouth. Eva could not have been more helpful. Such a good store and streets ahead of some of their high street competitors. Great quality products at good prices AND 15% discount offer at the moment. Well deserved 5 stars!
1 May 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very helpful and pleasant lady who…
Very helpful and pleasant lady who served me.
23 April 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Was shopping for d of e Jan was so…
Was shopping for d of e Jan was so knowledgeable it made it so easy. And good prices too.
22 April 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
The service by jan was fantastic
The service by jan was fantastic, she helped me in every way
19 April 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Reply from Millets - Monmouth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Always superb service & the item price…
Always superb service & the item price very good. Impressed with the Monmouth store in its range, friendly service & prices - would recommend. Brought a cool box today & was great to be able to see a tangible item which you don’t get online.
5 April 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Needed some hand warmers and millets…
Needed some hand warmers and millets had these in stock, the staff were really friendly and helpful, thank you
26 March 2024
Unprompted review
Reply from Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Felt looked after and got everything we wanted from the shop.
26 March 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really excellent helpful staff...
Really excellent helpful staff in your Monmouth branch who went the extra mile to arrange for an item not in stock to be delivered to us. It arrived in little more than a day. Your assistant assured us that if there were any problems we could pop in and they'd be sorted. Her customer service skills were fantastic!
22 March 2024
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I went into the Monmouth store and…
I went into the Monmouth store and bought some merrell walking shoes. The new assistant was very helpful and she even looked after my dog whilst I tried them on.
Thank you very much.
19 March 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great service as always from the staff
Great service as always from the staff. Plus a good price on budget gear.
9 February 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Helpful staff with good product…
Helpful staff with good product knowledge
25 February 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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