Last week I went to the Millets store in Hexham. Both assistants were having a social chat ( not with a customer ) I said I was looking for a pair of ladies trousers size 12 with lots of pockets. I w... See more
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See what reviewers are saying
The delivery process was really quick, I received the tent I ordered within a couple of days which was vital as I was going on a camping holiday within the same week. I also received a generous 15% we... See more
Company replied
Really helpful staff. I returned an unopened boot care product (not suitable for G-tex) and was very well advised on hiking socks. Jay and his assistant were very helpful.
Company replied
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... See more
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Company details
About Millets - Hexham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
24 Fore Street, NE46 1LZ, Hexham, United Kingdom
- 01434 693606
4.6
Excellent
368 reviews
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Has exactly what I was looking for
Had exactly what I was looking for - in a good range of sizes (which is certainly not always the case) - and staff were friendly and very helpful
2 October 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
First class!
Super helpful and knowledgeable staff, quickly found the correct style and size of trousers and were very friendly throughout
I’ll be back again!
22 September 2023
Unprompted review
Reply from Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Brilliant
Brilliant! Thank you so much for helping me with my backpack and for your friendly service
30 September 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Attentive staff
Very helpful and knowledgeable young man behind the counter. Made sure I got the right size. Good range of products.
29 September 2023
Unprompted review
Reply from Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful staff and prompt.
28 September 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent advice/service
26 September 2023
Unprompted review
Reply from Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
One of the assistant ( Ryan L) was…
One of the assistant ( Ryan L) was extremely helpful in not only finding what I was looking for but also advising the best purchase options. Thank you
20 September 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
New starter lad Ryan was very helpful…
New starter lad Ryan was very helpful for finding what suited me best for my walk up catbells very attentive ! Jenifer always very kind always greets me with a a pleasant hello overall very good shop !
20 September 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
ISLA was a SUPERSTAR.
ISLA was a SUPERSTAR.
Up n down stairs with different boots for me to try...sorry I didn't buy any!
VERY helpful experience.
Thank you
16 September 2023
Unprompted review
Reply from Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service
A welcome hello and smile from the guy behind the counter on entering the shop is always a good start. Browsed and bought our shopping no problems. A pleasant experience in all.
6 September 2023
Unprompted review
Reply from Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great Experience
Staff were extremely friendly and helpful in assisting with my purchase
11 September 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Very helpful polite staff
Very helpful polite staff.
Shop was a bit dark but pleased with the stock.
10 September 2023
Unprompted review
Reply from Millets - Hexham
Hi Jacqueline,
Thanks for the wonderful review!
I am delighted to hear that you are happy with our service.
We hope that you continue to enjoy shopping with us.
Regards,
Ethan,
Millets Online Reviews Team.
Very helpful staff
8 September 2023
Reply from Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent Service
Really friendly, really helpful, and very good to deal with on price and if anything needs returning. Don’t often give five star ratings but they deserve it.
9 September 2023
Unprompted review
Reply from Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
They didn’t have the size in trousers that I wanted, so they arranged a mail order and they arrived next morning.
Very impressive 😇
31 August 2023
Reply from Millets - Hexham
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Millets Customer Care Team
Great service
My size wasn't in stock in store. Within minutes, the assistant had checked online, ordered my size and had arranged for it to be delivered to me at home at no extra cost. I received it a couple of days later. Great!
26 August 2023
Reply from Millets - Hexham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
They had what I wanted
They had what I wanted, the staff were friendly, and they gave me a student discount. I'll be back.
8 September 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly respectful
The man who served me was friendly and helpful without going over the top.
7 September 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service and some good discounts
27 August 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Super helpful and kind staff
Super helpful and kind staff, a great help with chosing the perfect shoes for hiking. Good prices as well!
2 September 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
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