Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above... See more
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The staff always take time with customers and are knowledgeable about products. They don't encourage you to purchase, just to make a sale. They're more interested in your comfort and satisfaction.
Company replied
Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... See more
Company replied
Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... See more
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Company details
About Millets - Hastings
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
12/13 York Building, TN34 1NN, Hastings, United Kingdom
- 01424 233589
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Click and collect order
I ordered walking sandals to be delivered to my local store. The order process was simple and the sandals were ready to be collected the next day.
Couldn't have been simpler.
19 June 2026
Reply from Millets - Hastings
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Brilliant service! Thanks Phil!
I was served by Phil and he was absolutely brilliant and full of knowledge! Gave me the proper kit needed for a Lake District visit and items that will last a long time. Would highly recommend visiting if you're in need of camping or hiking gear!
1 June 2026
Unprompted review
Reply from Millets - Hastings
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Hastings branch
Hastings branch - Sophie and Phil
We visit as my son had a growth spurt the week before his DofE expedition and had outgrown his walking boots.
Phil spent a lot of time ensuring that the boots fit and still had growing room.
Thank you. My son completed his expedition in high heat with no blisters (unlike some of the others). Will definitely be back and have already recommended to many friends.
6 June 2026
Unprompted review
Reply from Millets - Hastings
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
The manager and staff were amazing
The manager and staff were amazing. I run a scouts group and needed new tents they went above and beyond to source the tents we required and they helped me load them into my car.
18 June 2026
Unprompted review
Reply from Millets - Hastings
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Millets in Hastings has an amazing…
Millets in Hastings has an amazing service. Phil was very helpful and gave an exceptional service.
15 June 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Lucy, Phil and Ethan were exemplary
Lucy, Phil, and Ethan looked after me very well. I had a pair of faulty boots to return under warranty. They accepted them without quibble and helped me select a replacement pair. I was impressed by the care taken to ensure I had boots that fitted me well.
15 June 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Helpful and knowledgeable staff
I went in for a few bits for an upcoming trip. Phil was really helpful. While talking, he asked about the rucksack I'd purchased from another branch and he explained it should be fitted to me, which the other branch hadn't mentioned. He offered to do it for me so I fetched it from the car and he showed me how to fit it and how to pack it which was super helpful. I'll definitely be coming back to this branch for my future purchases.
12 June 2026
Unprompted review
Reply from Millets - Hastings
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Harry helped me choose some walking…
Harry helped me choose some walking boots from a good selection. The service was excellent, helpful and knowledgeable. Have purchased quite a lot from this store over the years and I’m very grateful this shop exists as it’s a much better experience than online.
14 May 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Many thanks to Phil for his help
Many thanks to Phil for his help. He patiently and with great knowledge helped us to choose and fit a backpack. He a made this shopping trip so much easier. Thank you again:-)
6 June 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Hastings
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Firstly I was really pleased to find a…
Firstly I was really pleased to find a branch of Millets as they have all disappeared near where I live. The Hastings branch is well stocked and welcoming. I particularly needed a replacement for my much worn and loved Merrell walking trainers. There they were and at an excellent price. Phil, served my and gave me excellent advice on fitting and ensuring I'm happy with my purchase. Clearly very knowledgeable and personable.
The whole experience brightened an otherwise wet and windy day.
4 June 2026
Unprompted review
Reply from Millets - Hastings
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
We came in to buy a rucksack for our…
We came in to buy a rucksack for our son's first trip away with the cubs. We couldn't fault the service we received, from talking through the different types of bags to settling on one and having it fitted. Phil was really helpful and we came away with two items which fit the bill. Would definitely recommend
16 May 2026
Unprompted review
Reply from Millets - Hastings
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Went in today and was served by Harry
Went in today and was served by Harry. I came in with a big list of bits I needed, Harry helped explain all features and benefits of various products so I could make an informed choice, highlighted good offers and alternatives, and even pointed out things I would have otherwise forgot. Good employee, great chap.
3 June 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
5/5 Great customer service
Popped in today as needed some footwear for an upcoming hiking trip. Sophie was great. Informative and patient and helped me pick out what I needed. Great service. Thank you
31 May 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Phil was really helpful and…
Phil was really helpful and knowledgeable about the boots he fitted me for and gave lots of advice for my son's upcoming Duke of Edinburgh hike. Thank you!
8 May 2026
Unprompted review
Reply from Millets - Hastings
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amazing customer service!
Amazing customer service from Ethan, he was very helpful in finding our perfect hiking shoes. Very informative giving good tips and recommendations!
9 May 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Assistant was super helpful and very…
Assistant was super helpful and very informative. Nothing was too much trouble to explain. Made shopping a pleasant experience
23 May 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Reply from Millets - Hastings
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Amazing customer service
Harry helped me find the perfect shoes today and delivered amazing customer service!
Thank you, I will come again :)
20 May 2026
Unprompted review
Reply from Millets - Hastings
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Phil was knowledgeable and helpful
Phil was knowledgeable and helpful. He spend plenty of time helping me find the best boots for climbing Snowdon. A really good service
16 May 2026
Unprompted review
Reply from Millets - Hastings
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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