Sharon was very helpful. She was patient answering my questions about hiking shoes and advised me criteria of the right size of a hiking shoe. It's sad to hear that Millets-Bracknell is going to be... See more
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Such a shame this store is closing after so many years. They have got lots of bargains with everything reduced. Despite imminently losing her job, the staff member was pleasant, cheerful and helpful.... See more
Company replied
I walked out of the store the previous week due to a bad experience with a member of staff. However, this week, I was served and helped by Sharon and I could not have asked for better service.
Company replied
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
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Sharon was amazing
Sharon was amazing, she assisted my Mum who was trying on a pair of sandals and was so patient and kind even helping her to put her shoes back on. A real pleasure to shop there and Sharon is a credit to Milletts.
1 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Such helpful staff
The staff are always so helpful in Bracknell Millets, we were served by Natalie, who was very knowledgable and helped us with making a good choice on our purchases.
We are so disappointed to learn that Millets is closing down, we have used the store over the years to purchase boots, walking shoes, clothing, DofE items etc. every time the advise has been spot on re fit of rucksacks etc, such a shame that from now on it will involve travelling out of the borough as there will be no retailer left for theses types of goods in Berkshire!
Purchasing online works with some items, but boots entail trying on many to find the right fit, not easily done with online stores, plus the personal customer service experience is lost.
30 June 2026
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
⭐⭐⭐⭐⭐ Exceptional Customer Care!
I had a fantastic experience at this store today, all thanks to Jack. From the moment I walked in, he went above and beyond to help me. Not only was he incredibly knowledgeable about the product I was looking for, but he also took the time to genuinely listen to my specific needs.
Instead of a generic sales pitch, he tailored advice perfectly to my personal situation, ensuring I walked away with exactly what I needed. It is rare to find this level of dedicated, personalised customer service these days. Jack's expertise, patience, and warm professionalism made all the difference.
28 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing help from Natalie
Amazing help from Natalie! Great customer service
28 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
NATALIE -super star
I asked Natalie to check one item in the stockroom and she was very helpful. Everytime she is ready to give an extra help to find items or to have a solution.
20 June 2026
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Expert advice on DofE expedition equipment
Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see millets close in town it has been an incredibly useful store over the years.
20 June 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
The customer service was outstanding
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the walking shoes than I'd seen elsewhere but I was just bowled over by the customer service and the shoes are worth every penny and will probably last longer than the cheaper ones I'd seen.
22 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I was served by Natalie today
I was served by Natalie today, this lady has a wealth of knowledge anything outdoors. Great service from all staff, with a friendly atmosphere.
22 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was a very helpful
Jack was a very helpful and knowledgeable assistant that was friendly and able to advise me to the right choice of product. Thankyou!
14 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Natalie was very helpful and found for…
Natalie was very helpful and found for me what i was looking for
19 June 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
I called the shop Monday to see if they…
I called the shop Monday to see if they had a pair of sandals that I waslooking for and sharon said yes and I asked if thay could keep them for me till Wednesday and thay did when I went in today to get them I was served bye Natalie very helpful and friendly service like always from sharon and Natalie it is so sad the shop is going I hope thay both find new jobs thay will be missed
17 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was so helpful and full of…
Jack was so helpful and full of knowledge
Excellent customer service
16 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
I went in the buy a pair of walking shoes
I went in the buy a pair of walking shoes. The salesperson, Jack, was very helpful and knowledgeable, explaining the attributes of each style of shoe.
16 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Always a pleasurable experience coming…
Always a pleasurable experience coming to Millets. Have been buying my hiking boots and rucksacks from Millets for years.
I was assisted today by Sharon and Natalie who were very helpful and great communicators.
Such a shame you are closing down. Wishing all the Staff the best for the future.
L. McCaffrey
15 June 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Jack at Millets in Bracknell served us…
Jack at Millets in Bracknell served us today and was very attentive and patient with my autistic son who would walk all over the shop to see if the shoes fitted okay. Great experience. Thank you Jack!
14 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Went in store today to find my daughter…
Went in store today to find my daughter some hiking boots for her DofE bronze assessment. Sharron was super helpful pointing out the best options for socks and boots. Overall great service, highly recommend!
14 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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