I did not really know what product I needed ( waterproofing my outside furniture cover). Staff immediately understood my issue, directed me to the name of the product, where it was in the store etc. I... See more
Company replied
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We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not... See more
Company replied
We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right w... See more
Company replied
Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Gary served me
Gary served me, was extremely helpful and helped me find exactly what I needed. Overall very pleasant experience and would shop here again
9 April 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great service by Alex today making sure…
Great service by Alex today making sure I had the right walking shoes
8 April 2026
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
I so enjoy visiting Millets in Bath
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right walking trousers today and after some time and discussion about sizing, comfort and practicality we found just the right pair! I will be back soon for my next Peter Storm great value product!
8 April 2026
Unprompted review
Reply from Millets - Bath
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
My son is doing bronze DofE and we…
My son is doing bronze DofE and we popped in today to sort the bits needed from the list.
We were served by James who was exceptional. Fantastic knowledge and service, exactly what retail needs. Passionate people to give you a reason to go in to the store. If all retailers had a ‘James’ the high street would be booming. Well done and keep up the good work
7 April 2026
Unprompted review
Reply from Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Helpful staff
Didn't have a product that fit the parameters I was looking for (as quite niche). Staff (James, bath shop) provided helpful and insightful guidance.
7 April 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Alex was very helpful
Alex was very helpful. He explained the differences between the sleeping bag options. We bought a sleeping bag.
6 April 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Welcoming staff
Nice big store, very clean and welcoming , James who served me was very helpful and polite
4 April 2026
Unprompted review
Reply from Millets - Bath
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Products good
Products good, staff are lovely, was served by James today and he was great as usual. Just a really good store environment will definitely come back and is better than mountain warehouse.
4 April 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Superb service from someone friendly
Superb service from someone friendly, customer-centred and eager to ensure that the customer experience was as excellent as possible, on a busy Easter Saturday. Will definitely return, and recommend the store!
4 April 2026
Unprompted review
Reply from Millets - Bath
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Good service
Assisted by James today who was really helpful, polite & friendly.
3 April 2026
Unprompted review
Reply from Millets - Bath
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
James' service was faultless
James' service was fautless - he took the time to listen, understand my budget and needs. I also witness him having to have a conversation with a difficult customer, which he handled calmly and professionally.
3 April 2026
Unprompted review
Reply from Millets - Bath
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
We are visitors to Bath....
We are visitors to Bath and have never been to this branch before. The two staff we spoke to, were very helpful and personable. We bought two Peter Storm waterproof jackets. Gary who served us and with whom we paid, was very friendly, and chatty explaining there was a new line of Peter Storm clothing, so what we were buying was of the new design. We had a nice chat which made the experience even nicer. I told him he'd been very nice and helpful.
3 April 2026
Unprompted review
Reply from Millets - Bath
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Good service
James was very helpful with a pleasant greeting and question as to what I was looking for which he found immediately and sorted it all out for me graciously and happily
3 April 2026
Unprompted review
Reply from Millets - Bath
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Helped by James who was very helpful
3 April 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Wonderful staff + experience
Wonderful service from James who was very knowledgeable and friendly, went above and beyond to help me find a pair of hiking boots on my birthday :)
30 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Shopping at Millets in Bath is great
Shopping at Millets in Bath is great. Staff are helpful but not intrusive. No pressure to make a purchase. Gary served me today and as always friendly and helpful
31 March 2026
Unprompted review
Reply from Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Gary was lovely.
31 March 2026
Unprompted review
Very knowledgeable and attentive staff
Very knowledgeable and attentive staff. Saw that my daughter needed to try something on and proactively sorted out a changing room for her. James was extremely helpful.
28 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Lovely store and staff
On a weekend break visited great Millets store in Bath - everything stocked and well laid out. Friendly and very helpful service from a very nice guy James. Bought a hat (Tilley) for sun shade and walking trips and it’s perfect
28 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
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