MILK Books Reviews 

11,741
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,911 reviews, reviewers overwhelmingly had a great experience with this amazing company. Customers frequently share that the custom photo books and high-resolution printed items feature stunning image clarity, thick pages, and gorgeous covers that beautifully preserve their most cherished life memories. Consumers also find the online design tools and website interfaces remarkably intuitive, making it simple to arrange layouts and organize photos when building personalized keepsakes. Some reviewers were not happy with the final product, mentioning occasional print flaws like dull colors or minor image bleeding, alongside unexpected delivery fees that created frustration and made customers hesitate to purchase items again.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional print quality, thick... See more

Quality

Consumers find quality to be positive, highlighting professional craftsmanship, excellent photo printing, and... See more

User experience

Clients share positive opinions on user experience, describing the website and design tools as intuitive and... See more

Website

Reviewers mention positive feedback about website, consistently praising how user-friendly, intuitive, and... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages frequently arrive quicker than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QUALITY KEEP SAKE FOREVER!! So impressed with my beautiful linen cover photo book that has a striking resemblance of a high end coffee table book which will be forever on display of our most cherished... See more

Rated 5 out of 5 stars

We made our wedding magazine after receiving all our wedding pictures. The book was incredibly easy to put together with many different options in page formatting and style. We received the book... See more

Rated 5 out of 5 stars

We love our Milk Books wedding album! We spent a lot of time researching which company would do the best job of capturing our memories and made the leap to Milk Books. The album turned out perfect! Th... See more

Rated 5 out of 5 stars

Milk always deliver excellent quality and this was no exception. I usually order the hard cover books, but because this was a smaller album with less pages, I opted for the soft cover. It is beautiful... See more



Company details

  1. Photo Printing Service
  2. Art Supply Store
  3. Association or Organization
  4. Gift Shop
  5. Hobby Store
  6. Wedding Service

Written by the company

Create High Quality, Custom Photo Books & Photo Albums Online With MILK Books. Design Your Photo Book Using Our Digital Photo Book Software.

MILK Handcrafted Photo Books

Written by the company

Satisfaction promise
We guarantee the quality of our products.
Worldwide shipping
Great value shipping wherever you live.
Free secure storage
We never delete your printed projects.
We use the finest materials
Every book and album is carefully created using premium papers, fabrics, binding and inks.
We offer the best quality digital printing
We use age-old bookmakerʼs techniques combined with industry-leading printing presses for the best print results.

Satisfaction Promise

We guarantee the quality of our products.

At MILK Books, we take great pride in crafting beautiful printed products you will cherish over your lifetime. As our products are largely crafted by hand, occasionally, as humans, we don't get it 100% right. If you are not entirely satisfied with the quality of your order, please contact us within 14 days upon receiving your order, so we can make it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,741)

2,022 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Book is beautiful.

Book is beautiful.
Online scrapbooking optinos made for easy design.
Price was excellent. My wife was delighted.

1 July 2026
Rated 1 out of 5 stars

I was disappointed in the quality for the price

I was disappointed in the quality for the cost. I ordered from another company a second album and I must say much better quality and value.

1 July 2026
MILK Books logo

Reply from MILK Books

Hi Jodi,

We are sorry to hear that you're not happy with your order.

As we haven't heard from you about this issue, one of our Customer Service team have emailed you to investigate as per our Satisfaction Promise - https://www.milkbooks.com/satisfaction-promise.

Best wishes,
The MILK Books Team

Rated 5 out of 5 stars

So so worth the money

So so worth the money! The only way to do wedding photos (or any once in a life time event) in print in my opinion.

Quality is just incredible and the design process is so easy. Would recommend to anyone.

30 June 2026
Rated 5 out of 5 stars

Amazing Experience with Milk Books!!

Amazing Experience with Milk Books!

Not only was customer service and the PR team there lovely they provided the move beautiful product to have to remember my wedding. Such a unique and well made book, such good quality and construction, will definitely be ordering more from them in the future.

18 June 2026
Rated 5 out of 5 stars

MONEY WELL SPENT!

Im so impressed with the quality of this book, it was a lot of money to spend but money well spent! Im so happy that i have a beautiful memory of our wedding day, these photos deserve to be displayed. Uploading the photos to the website was really easy and changing the layout of each page was simple and very user friendly. No part of the process way difficult, just choosing what photos to include!

3 July 2026
Rated 5 out of 5 stars

Worth every single penny

I loved the quality my work looked incredible but the most important my final client cried when she saw the final album. That means a lot more than any words. Thank you so much

7 July 2026
Rated 5 out of 5 stars

Excellent -

I recently created a photobook with MILK Books, and the entire experience—from design to delivery—was excellent.

The print and paper quality are outstanding. Colours are vibrant and accurate, details are sharp, and the paper feels thick and premium with a beautiful finish. The book looks truly professional, more like something from a bookstore than a typical consumer photo product.

The software is very user-friendly. Uploading photos, arranging layouts, and adding text were all straightforward. The drag-and-drop interface, smart templates, and helpful layout suggestions made it easy to create a polished design without any design background.

Overall, this MILK Books excel in quality, ease of use, and reliable delivery. I’m very happy with my photo book and highly recommend them.

3 July 2026
Rated 3 out of 5 stars

Difficult website, great product

The website was hard to learn as a first timer. It took me a long time to figure out all of the details. That being said, once I did figure it out, it was relatively straightforward. I did not find the tutorial videos helpful.

28 June 2026
MILK Books logo

Reply from MILK Books

Hi Annie,

Thank you for your feedback.

Your special keepsake should be a labour of love, and not a daunting task. Despite the difficult start, it's reassuring to read you were quick to learn and get the ball rolling to customise your keepsake.

If you'd like to share your feedback on how we can improve our video tutorials or if you need help for a future keepsake, our Customer Service are more than happy to help with any concerns or apprehensions at: contact@milkbooks.com.

Kind regards,
The MILK Books Team

Rated 5 out of 5 stars

Wow, just Wow!!!

Wow, just Wow!!!!!
I absolutely love my wedding album from Milk Books. I knew it would be nice but I genuinely wasn’t prepared for just how beautiful it would be when it arrived.

The quality is incredible. The linen cover feels gorgeous and the pages are thick and luxurious and every photo looks amazing. It somehow makes our wedding photos look even more special than they already did.

I’ve probably looked through it more times than I care to admit since it arrived. There’s something really special about sitting on the couch and flicking through our wedding day instead of scrolling through photos on a phone.

It feels like a proper keepsake that I’ll treasure forever. The attention to detail is amazing and you can really see the quality in every page.

Worth every cent and I’ll definitely be back for more albums in the future. If you’re on the fence about ordering one just do it.

5 July 2026
Rated 4 out of 5 stars

Quality and service is unmatched

Quality and service is unmatched. Photos and book came out super. However, the customization of content within pages via the MacBook Photos app is a bit rigid. There are plenty of templates to choose from but you can't create your own template for example, fonts and text placement also limited customization.

28 June 2026
Rated 5 out of 5 stars

So easy and great quality!

Such an easy process creating the book and ordering it! Lots of options for colours, photo combinations and text styles! This is my second lot of 2 books I’ve ordered and I will keep coming back for more!

4 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look