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Milk & Blush Reviews 

1,067
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair products, noting their softness, longevity, and natural blend with their own hair. Many people highlight the outstanding customer service, describing the team as responsive, helpful, and supportive in resolving inquiries and ensuring a smooth experience. However, some customers also noted concerns regarding product consistency. A few people experienced issues with the hair's quality after washing or found the extensions to be thin and sparse. Additionally, some reviewers mentioned difficulties with accurate color matching, occasionally receiving shades that differed from expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing the hair as amazing,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the hair extensions as excellent,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the team for being helpful, kind, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive interactions such as quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Responsive customer service! Arrived close to promised date. Hair seems to be nice quality, although I haven't put them in yet & tested the longevity & durability. Only four stars because the c... See more

Rated 5 out of 5 stars

I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one. There was... See more

Company replied

Rated 5 out of 5 stars

I ordered clip-in extensions from Milk & Blush almost three years ago, and I’m genuinely impressed. I chose the dark brown shade, which matched my natural hair perfectly and blended seamlessly. Yo... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store

About Milk & Blush

Written by the company

For over two decades, Milk & Blush has been helping you achieve longer, fuller hair with our luxury human hair extensions.

Award-Winning Hair Extensions

We’re passionate about creating transformative hair experiences with premium-quality hair extensions designed to blend seamlessly and look natural. Trusted by professionals and loved by customers worldwide, we specialise in 100% Remy human hair extensions that deliver salon-worthy volume, length, and style at home.

Shop Clip In Hair Extensions Shop Professional Hair Extensions

We're Here to Help

Our expert team is dedicated to exceptional customer service, fast delivery, and expert guidance every step of the way. We’re proud to have earned thousands of five-star reviews from our loyal community.

Join the Milk & Blush family and discover why we’re a top-rated choice for hair extensions on Trustpilot. From colour matching to styling support, we’re here to help you love your hair again.

We offer worldwide delivery and free express delivery to our UK customers with orders over £50.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,067)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The hair came in great packaging the…

The hair came in great packaging the shade matches so well and the hair is incredibly soft!

1 April 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Chanell,

Thank you so much for your lovely feedback 💛

We’re so pleased to hear you’re happy with the packaging, shade match, and softness of the hair. It means a lot to us that you’re enjoying your extensions.

Best
Milk & Blush Team

Rated 1 out of 5 stars

At first I thought these hair…

At first I thought these hair extensions were great because I loved the color and they felt soft and silky. But after they were installed, they were noticeably thinner than other brands I have used in the 10 years I’ve used tape ins. But I still would have purchased them again (and just added a few more) until it came time to remove them. It took my stylist forever to get them out, due to the glue they use being incredibly tacky and nearly impossible to get out of my hair. Again, I’ve used many brands and have never experienced this problem. When I contacted the company to inquire if there was a special remover for their brand, they replied to my email two days later with a link to their “special” remover, but it was a dead link with no results found. I still am not able to find whatever type of remover is needed for these extensions. I am very disappointed in this brand and won’t be using again.

28 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Kristina,

We’re unable to match your details to any order and have requested further information. This is not a complaint we’ve received from other customers, so we’d like to clarify which remover you are using as this is unusual to hear.

Please contact us with your order details so we can assist further.

Milk & Blush

Rated 5 out of 5 stars

Perfection

Perfection! The hair is Amazon the quality is brilliant the match is exceptional and they done so well in assisting me asap when I ordered the wrong colour by mistake it was no problem this is defo going to be my go to for extensions now as it’s so hard to find decent ones this place AMAZING!

31 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Laura,

Thank you so much for your review ⭐️⭐️⭐️⭐️⭐️

We’re so pleased to hear you’re happy with the quality and shade match, and that our team could quickly help when you needed to change your colour. It’s great to know we’ve become your go-to for extensions.

We truly appreciate your support and kind words.

Best,
Milk & Blush

Rated 1 out of 5 stars

Awful contact only done by email I have…

Awful contact only done by email I have sent multiple take ages to respond ordered hair extentions paid expressed delivery
I was chasing as my hair was not shipped and needed the I spent over £300 for them to tell me not in stock why give option to buy it and to have express delivery money scammers
I been trying to get new hair or refund they are ignoring me

30 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Tanya,

Thank you for your review.

We’re sorry for your experience. Having checked your correspondence, we can see that all emails were responded to within business hours and your order has been cancelled as requested.

We have also double checked the product listing, there is a notice showing the item as pre-order only. We’re unsure why this may not have appeared for you on this occasion, but we sincerely apologise for any inconvenience caused.

Best,
Milk & Blush

Rated 5 out of 5 stars

I’ve tried lots of different brands for…

I’ve tried lots of different brands for hair..
Milk and blush is by far my favourite- and I wouldn’t go anywhere else now.
Hair stays soft,Shiny and thick, doesn’t shed or snap when you brush or wash..

My new fav hair company 🩷

28 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Jemzie,

Thank you so much for your lovely review ⭐️⭐️⭐️⭐️⭐️

We’re so pleased to hear that we’ve become your favourite and that you’re happy with the softness, shine and overall quality of the hair. It’s great to know it’s holding up well with wear and care too.

We truly appreciate your support.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Reliable

Reliable, quick response and amazing customer service and care 🤍

26 March 2026
Unprompted review
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Reply from Milk & Blush

Hi Layla,

Thank you so much for your kind review 🤍

We’re really pleased to hear you found our service reliable and responsive.

We truly appreciate your support.

Best
Milk & Blush

Rated 5 out of 5 stars

I love this company and their products…

I love this company and their products are outstanding. I returned an item recently and cannot fault their customer service .
Prompt and professional throughout.
I will definitely be buying from them again .

27 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Thank you so much for your lovely review, Amanda 💛

We’re so pleased to hear you love our products and had a positive experience with your return. Providing prompt and professional service is really important to us, so it’s great to know this came through.

We truly appreciate your support and look forward to your next order.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Incredible customer service!!

Incredible customer service!!! So helpful and answered all the questions I had giving me some great advice. Amazing service thank you x

26 March 2026
Unprompted review
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Reply from Milk & Blush

Hi Victoria,

Thank you so much for your lovely review, Victoria.

We’re so pleased to hear our team could help answer your questions and provide useful advice. It’s great to know you had a positive experience with our service.

We truly appreciate your support.

Best
Milk & Blush Team

Rated 5 out of 5 stars

10/10 for everything!

I emailed on Friday for a colour match, the response was so quick and so helpful! I ordered the next day and they arrived 2 days later, beautifully packaged and the absolute perfect match for my hair. As someone who never wears extensions I am honestly blown away with the quality and how amazing my hair will look for my wedding after they were put in for my trial today. Thank you!

20 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Jenny,

Thank you so much for your lovely review!

We’re so pleased to hear how helpful and quick the colour match process was, and that your extensions arrived promptly and matched perfectly. It’s great to know you’re happy with the quality, especially for such an important occasion.

We hope your hair looks amazing on your wedding day.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Great customer service

Great customer service! So quick and helpful when replying. Definitely recommend ❤️

25 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Chloe,

Thank you so much for your kind review ❤️

We’re really pleased to hear you found our team quick and helpful. It means a lot that you would recommend us.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Very helpful, colour match is perfect.

I normally buy tapes, to create a multi tonal colour. And the hair quality is absolutely amazing. But after recently taking them out for a break I got the clip ins. And they are amazing! Madison helped me colour match my hair after buying the wrong colour. Very efficient , willing to help and dispatched even quicker 😍 absolutely love them! And the colour match is next level.

24 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi, thank you so much for your lovely review 💛

We’re so pleased to hear you’re happy with both our tapes and clip-ins, and that the quality continues to meet your expectations. It’s great to know Madison was able to help with your colour match and get everything sorted quickly for you.

We truly appreciate your support and are so glad you love them.

Best
Milk & Blush Team

Rated 1 out of 5 stars

I fitted 10 pieces of the invisitape…

I fitted 10 pieces of the invisitape extensions a long with 3 packs of goo goo hair extensions and I did this just over a week ago and now I only have 2 pieces of the milk and blush in my hair as the rest slipped and felt uncomfortable/ and most fell out! Do not buy!!!!

25 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Thank you for your review.

We’re unable to match your details to any order and have requested further information.

Please contact us with your order details so we can assist further.

Best,
Milk & Blush

Rated 5 out of 5 stars

Very friendly service

Very friendly service. It feels like the customer is always very important to them 😍🫶🏻

23 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Karoliina,

Thank you so much for your lovely words! 🤍✨

We’re so happy to hear you felt well looked after - making our customers feel valued is exactly what we strive for every day.

Your support truly means the world to us, and we can’t wait to welcome you back again soon 🤍✨

Rated 5 out of 5 stars

Amazing experience and fast response…

Amazing experience and fast response with Ellen on my colour match. Cant wait to get them 💖

20 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Nataley!

Thank you so much for your kind review 🤍

We’re so glad Ellen could help with colour matching, and her response was super quick!

Don't forget to let us know how you get on with them when they arrive.

Thank you again for your support ✨

Rated 5 out of 5 stars

Highly Recommend!

Great quality hair extensions!
Sent pictures for colour match which was responded to quickly. When there was issues with the colour of my extensions, I was able to exchange. All questions asked were answered promptly. All communication was extremely helpful. Would absolutely recommend!☺️

19 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Rhyannan!

Thank you so much for your kind review 🤍

We’re so glad you’re happy with the quality of your extensions and that our team could help with your colour match. It’s great to hear everything was sorted quickly and smoothly for you.

Thank you for recommending us - we truly appreciate your support! ✨

We look forward to welcoming you back again soon xx

Rated 5 out of 5 stars

Amazing quality and look great

Amazing quality and look great, they are a little ligher from the pictures, I had rich auburn but I can work with that... but overall they look and feel amazing I will be buying again 😊

14 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Nicola!

Thank you so much for your lovely review 🤍

We’re so happy to hear you love the quality and how they look and feel! We really appreciate your feedback on the colour as well.

We’re glad you’re still happy overall and can’t wait to have you back again 😊 x

Rated 5 out of 5 stars

So happy with the service from you

So happy with the service from you. Every query was answered really quickly and the staff were really helpful in selecting the right colour. Thank you!

14 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Helen,

Thank you so much for your kind words 🤍

We’re delighted to hear you were happy with the service and that the team could help you find the perfect colour. It’s great to know your queries were answered quickly - that’s exactly what we aim for!

Thank you again for your support ✨

Rated 5 out of 5 stars

I speak as I find

I speak as I find. And my experience of Milk&Blush was fabulous. They sorted my problem quickly and efficiently. They gave me advice and helped with an urgent colour exchange. I wouldn’t hesitate to recommend them, and will certainly be a returning customer. 🤩✨

13 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Ruth!

Thank you so much for your lovely review 🤍

We’re so pleased to hear you had a great experience with us and that the team could assist quickly with your colour exchange. It means a lot to know you’d recommend us, and we’re so glad we could help.

We look forward to welcoming you back again soon ✨

Rated 5 out of 5 stars

Amazing quality extensions 100 percent…

Amazing quality extensions 100 percent recommended x

13 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Ruby,

Thank you so much for your kind words 🤍

We’re thrilled to hear you’re loving the quality of the extensions and really appreciate the recommendation - it means a lot to us! x

Rated 3 out of 5 stars

Great but also could be better

Products so far are great. No issues there, the quality is good, does what it's supposed to. I got the rollers and sectioning pads.
Had a couple of issues:
First i pre ordered something that went out of stock. Wasn't clear when that would arrive or come back into stock. Comms could be clearer here. While I was waiting for the order to ship I noticed the item had come back into stock on the site. I gave it a few days still no notice of shipment. Then I saw it was out of stock again. I contacted customer service(Ellen was super great and nice) they said that it didn't come back into stock and I could expect it to get back into stock in a month. I cancelled the order. Then I saw it was back in stock on the site again and decided to order it and it came within a week. Way earlier than the month they originally said. So if you want something that's out of stock you are better off waiting for it to come back then pre ordering. Not sure why that's the case but that's what worked for me.
Secondly, the sectioning pads came in a different colour there were no colour options on the site so that was weird. Contacted them and they sent new ones, again customer service was great.
Then the rollers came also different colour but I didn't mind the colour so I just left it.

The products are great and customer service is great they just seem to have a few logistical issues that they need to iron out. Customer service makes up for it and delivery times (when in stock) are great so I would buy again if I needed anything else they sell.

23 February 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Fahima,

Thank you for taking the time to share your experience - we really appreciate your feedback!

We’re so glad to hear you’re happy with the quality of the products and that our customer service team was able to help resolve any issues quickly. That said, we’re sorry for the confusion around stock updates and pre-orders that you experienced. Your comments are incredibly valuable, and we’ll be taking this on board as we continue to improve our processes and communication.

If you need anything at all in the future, please don’t hesitate to reach out - we’re always happy to help 🤍

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