Miles And-more-kreditkarte Reviews 777

What’s on my mind? I would like to beat up the unprofessional guys at Lufthansa, who signed the deal with Deutsche Bank to handle their Miles & More Credit Card system.
I am sitting in China, just arrived, and can not pay my Hotel as the CC doesn’t work - despite knowing my PIN & entering it correctly.
The Login to Miles&Mote Creditcard App confirms a correct Servicenumber, a correct PIN and validated by Cloudflare.
But I get a message to check my access data or contact the LH Service.
Calling Hongkong Helpdesk I have been informed that they don’t work on weekends.
No wonder Germany is not only going downhill but sliding with high speed into the next garbage bin. Or is it already there and we just haven’t realised this?
I am done with Deutsche Bank & Lufthansa and their inability to transfer the smooth running Miles&More Credit Card system over more than 6 months now.
Never again from a lifetime Senator.

Trying to replace my DKB card to Deutsce Bank resulted in significant friction and "aggregated misery" inherent in the processes your company has designed.

As a loyal customer of over 15 years with a consistent monthly spend exceeding €15,000, I expected a seamless experience. Instead, I have endured a "horror" of a process that has taken over six hours of my time. The experience was defined by:

Redundant Friction: Endless, repetitive questioning and a process that "stuck" five separate times.

Intrusive Verification for No Result: After granting full access to my financial data for a €20,000 limit request, I was issued a card with a meager €3,500 limit.

Process Loops: I am now being told I must repeat the entire arduous process just to receive the limit that should have been approved initially.

What a horrible process and horrible service.

Where do I start?
Lufthansa decided to change from DKB to Deutsche Bank, you have no choice.
They say "Sometimes you need a change to make sure everything stays the same - only better. That’s why the Lufthansa Miles & More Credit Card is switching to Deutsche Bank."

But everything doesn't stay the same.

There is no switching - it is a full blown application for a new credit card with online identification. The application process is confusing telling you that you will get a Deutsche Bank account - luckily it seems not a full bank account.

But worse - I got a limit of 20% of what I have with DKB. It is not enough to pay the remaining balance of my holiday. The only way to challenge is with an online automated check - which fails.
If today I have 5x the limit that they offer then why would their automated process give me such a low amount?

The Online form says to call the hotline and ask for a link to upload PaySlips - and when you do the hotline tells you that this not possible - you need to physically visit a Deutsche Bank branch!!!!.
So you insist, they speak to the manager who tells them there is a new process and you need to wait 4 working days and you will get a link in your mailbox.

You wait 4 days and ... no link ... you simply get a message telling you that your credit limit increase was rejected - but I didn't re-request, I asked for a link to upload my PaySlips! Where is that link?

So, Lufthansa M&M lied - everything did NOT stay the same and did NOT get better.
Had I known all of this I would have just cancelled.
I cannot justify anymore spending EUR 11.50 per month for a much worse card and service.
++++
After refusing to give up, I was put in touch with a local-ish branch of DB by email. I sent them payslips etc, then they ignored my emails for a month (maybe the person left or got sick).Someone else took over and it was solved the same day - I got the limit that I used to have before with my DKB card. So I'm happy - after a lot of hassle though and bump it up to 2 stars,

One open item, you cannot change the settlement date from 3rd of the month even though their FAQ states that 3/10/17/24 is possible - sadly it is not possible either online or by phone. I hope they change this and maybe it boosts from 2-3.

As other reviews noted there is No protection for fraudulent transactions.

There is No service.

Yearly fees are for nothing.

Shameful.

I received the credit card a month ago and the PIN has now been sent 4 times and I have not received it - it is constantly sent back by the deutsche post as undeliverable. I am being told it’s my problem or the post’s problem and there is no other possible way to get it to me. They are rude and unhelpful and frustrating. I have also not been sent the online portal details and when I asked about it I was told it was just sent (one month later) so frustrating - aggravating service.

Miles & More credit card customer service is an absolute joke. As a client for years, I urgently needed their help today, but my experience was incredibly frustrating. The first two customer service representatives I spoke with simply hung up the phone on me, leaving me without the assistance I desperately needed. This level of service is completely unacceptable for a long-standing customer.

AVOID. This is a scam. They do NOT provide any miles, just charge you 2% here and 3% there for using the card, in addition to their very high monthly fees and I repeat, they do not provide ANY miles. They ask you your M&M number to link credit card and Miles program, but they never link them! Useless to phone them, write various emails, they either not respond, do not follow-up or pretend everything is fine but you do not understand... Shameful scam.

Miles and More is a SCAM. I have 66,000 miles and can book nowhere because they just say they don’t have options despite listing dozens of partner airlines.

Customer Service is an absolute nightmare. They blocked my existing credit card since they wanted to send me a FTL credit card and since over two weeks I am hunting them to receive the new one. Means two weeks abroad without credit card, and they just do no care. Called them 5 times and at 5th time they realized that the card has not been sent out yet as claimed by the 4 previous call center agents, after having figured out that the last card they wanted to send me got sent to a wrong address, despite having told them explicitly not to send it there...That service is really a disaster

THE ABSOLUTE WORST CREDIT CARD COMPANY AROUND I USED TO THINK THEY WERE A GOOD COMPANY BUT THEY ARE A COMPLETE SCAM!!! STAY AWAY FROM THIS CARD AND TAKE YOUR BUSINESS, TRUST, AND MONEY ELSEWHERE!!!! AND DONT EVEN CALL THEIR SERVICE DEPARTMENT THEY ARE SUPER RUDE AND AND UNFRIENDLY AND EVERYTIME YOU CALL THEY GIVE DIFFERENT INFORMATION. STAY AWAY!!!!!

Minus 5 Stars would be appropriate. Avoid at all costs. Refuse to reclaim unauthorised charges. You end up with no protection if the goods are lost, faulty, never delivered. They just bluntly refuse to help. Terrible company.

1. I've been trying to downgrade from gold to silver for 8 months. No response despite 3 messages that I sent. Still charging the higher price for gold. Rip off!

2. Previously, wasn't able to use the card for 4-5 months due to Miles&More's IT incompetence. Not only was it very inconvenient not having the card, and to spend at least 10 hours (!) on phones and messages trying to fix it, they also were not willing to reimburse the fees during that period.

No fraud protection! I had €400 worth of charges in France. Canceled the card, refused the charges, then got a letter telling me they couldn’t cover them. Totally insane! Is this real?!? Avoid!

Barclays would not honor the Lufthansa miles, reward.

I spent hours messaging and on the phone with both Barclays and Lufthansa.

In the end, they do not transfer the miles to Lufthansa. They do not uphold their end of the contract.

Zero interest in helping, slow, old-fashioned, extremely bureaucratic... RUN AWAY!
- You may send written emails but you will always receive the response in an old-fashioned letter, spending months in postal transport...
- When one makes a complaint about an illegal credit charge, they need months and tens of emails/letters before they make the reimbursement (if at all)
- The phone customer service is only in German (despite the many foreigners with the LH CC in Germany!)

Horrible experience, Advanzia by mistake is not issuing me any m&m miles despite moving quite some money. I have opened a ticket with their help desk and after a month still no answer or solution. Just ridiculous. Stay away from this credit card

The worst financial product ever. It took them almost a month to approve and send me the card. It takes even longer to process the cancelation (5 months and still no response).

no response to repeat calls for assistance

Been client since many years. Decided to upgrade my card. Paid. Heard nothing. Since 3 weeks no answer and no card. 20+ minutes waiting to talk to customer support, who can't help and don't know how long it might take. It's one of those companies that leave you fully uninformed.

My overall experience wasn’t bad at all, but I also never claimed on travel insurance coverage, so I cannot say if this is any good. The normal day to day credit card functionality was good. Now I have moved abroad however, and being a responsible person, I requested my credit card to be closed, A MONTH AGO! No response at all! Lufthansa also feels they have no responsibility in this. I have phoned the stupid customer „service“ 6 times. Always the same response, it is not up to them to close the account and the DKB Bank has a backlog. No escalation, no further communication from anybody. So, now when they try to recover the monthly fees from a closed account, I am going to get a negative credit value in Germany! I canceled on time, I informed everyone, but nothing is being done! YOU CAN ENTER, BUT YOU CAN NEVER LEAVE! That is how they should advertise their credit cards!