Mikaandsammys Reviews 

73
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Many loyal consumers frequently share that their pets truly enjoy the different natural treats available, keeping them happily occupied for extended periods throughout the day. Buyers also highlight that the support team provides truly exceptional assistance, while orders generally arrive quickly alongside reliable communication and helpful updates. However, some customers also noted frustrating issues regarding very strong product odors, excess grease, and bones chipping or cracking unexpectedly during chew sessions. A few reviewers additionally reported experiencing poor customer service responses, difficulties with product returns or exchanges, and significant shipping and delivery delays.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers enthusiastically sharing that... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many consumers praise the quick shipping and... See more

Quality

Customers consistently note ambiguous experiences with quality regarding these pet treats. While many... See more

Customer service

Consumers experience divided satisfaction regarding customer service, with many reviewers praising the... See more

Staff

People report positive experiences with staff, highlighting dedicated team members who go above and beyond.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a "small dog treat bundle". I have a chihuahua mix. The small bones were way too big for my dog's small mouth. But because of the 100% guarantee I contacted the company. They can't be return... See more

Rated 2 out of 5 stars

I purchased (3) split antlers bones by mistake and when I asked them if I can send them back for full antler bones they stated I had to use a courier service to their warehouse because they don’t hav... See more

Rated 2 out of 5 stars

We used to have the bones and jerky treats on subscription. My German Shepherd wouldn't get more than one bone or less a week. Do not get smoked bones! They completely ground down my dogs teeth. I als... See more

Rated 1 out of 5 stars

I sent three emails to them regarding these 6” jumbo bully sticks that I had ordered from Amazon that didn’t come in a regular package it was packed in a zip lock bag with a printed label on it. I wan... See more


3.0

Average

TrustScore 3 out of 5

73 reviews

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No history of asking for reviews

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3.0

All reviews

(73)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Didn't receive my order

Ordered 2 bones on Jan 26. Order was supposed to be delivered Jan 30 and I still have not received order as of Feb 4. UPS tracking says they don't have the items. Tried to contact company via message and email x4 and no response. Had to open a complaint with PayPal.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Very First Bone Chipped

First order, (3) large bones, all bones chipped after the 1st chew session. Based on reviews, sounds like I shouldn't waste my time with customer service. Disappointed!

10 January 2025
Unprompted review
Rated 1 out of 5 stars

It's my first time ordering from this…

It's my first time ordering from this company, and it has been a terrible experience. I placed my order on Dec. 15 hoping with a seven day shipping it would arrive before Christmas. The order did not arrive until Dec. 28. The worst part is it's not even what I ordered. I got the order of someone who lives in Virginia, and I live in California. What a horrible experience.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Best experience!!

Kyah was satisfied for hours with her smoked bone. Will definitely be a returning customer!! She has emptied its marrow and gets lost in the zone of chewing..

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

They take your money, that's it. This site is a scam. A red flag was all of the aggressive ads after I bought something. This didn't bankrupt me, but it's a harsh wake up call to trust any company you only see on social media. In this case, Instagram.

16 December 2024
Unprompted review
Rated 3 out of 5 stars

Great product/horrible customer service

The products are awesome. I’ve order from them several times this year. Me dogs love the bones and treats so I spoil them.

The customer service is trash. I made an order on a Thanksgiving special and used a discount code that was sent to me for being a returning customer. This didn’t give me the Special I was ordering and I didn’t realize till after it was placed. The special was for extra treat bags based on a certain order amount.

I immediately emailed that this occurred and asked to remove the code discount to give me the bigger deal on the expected treat bags. Days later I received an email saying too bad this had processed.

I immediately called and the lady wasn’t simply not resourceful. Instead of them simply fixing issue I ended up with cancelling the entire order.

Looking back in the last 6 months I’ve spent nearly $200 with them and this was another order over $100. Worthless customer service.

The product is loved by me dogs but whoever I was dealing with is trash at her job and I’m not using them again.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, horrible customer service! I just wanted to cancel a subscription, and they replied, “So you signed up for a subscription to only cancel it?” They then proceeded to talk about how they put their hard work into this, and it shows a lot about a person to cancel. WHAT IN THE WORLD?? I'm not sure if they were having a bad day, but don't be the downfall of your own company with horrible customer service. Let's get it together, guys.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Mika and Sammy’s Gourmet Pet Treats

Mika and Sammy’s is a family owned company, that makes human grade, gourmet pet treats. As a pet owner that has had two pets that suffered from skin conditions and epilepsy; I did a lot of homework on the pet industry, before getting a new puppy. The things that go into dog food and treats is unconscionable and unregulated. There are things that are known carcinogens and known to cause epilepsy in dogs in some name brand foods, that are supposedly “all natural” or “raw”. As pet owners it is up to us to make sure our animals are getting a healthy balanced diet. I love Mika and Sammy’s because all their treats and bones are naturally smoked and/or have only one or two ingredients. My puppy loves their products, because they’re yummy. I love them because I know what I’m putting in his body. Thank you Eric, for making safe treats for our furry friends.

28 March 2023
Unprompted review

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