Very bed service I bought shoos, they wrote me by email that very was fine and the package was in the way and after 2 weeks they told me they didn't have it in stock even if they told me already that... See more
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Excellent Experience! I finally found a Jacquemus piece I'd been searching for in my size for quite some time. I placed my order over the weekend, and it was processed and shipped promptly on Monda... See more
I gave Miinto a bad review at first, due to their return policy. I was not happy to find out that return fees would have been deducted from the refund, even though I received a wrong item, which was o... See more
Company replied
I had the best experience with a customer service of Miinto. They replied very fast and they’ve provided the best solution for my order. It’s been my third order with Miinto and as always I’m happy wi... See more
Company replied
Company details
- Online Marketplace
- Bag Shop
- Clothing Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto è una piattaforma internazionale di moda che connette i migliori negozi di abbigliamento del mondo in un’unica selezione di qualità e lusso. Come negozio del tipo marketplace, non siamo in possesso della merce visibile sul sito, ma ogni ordine è attentamente confezionato dalle appassionate persone che lavorano nei migliori negozi di moda. Che ne dici? Visita il nostro sito www.miinto.it. Se hai bisogno di aiuto, il nostro team di Assistenza Clienti è pronto ad assisterti ad ogni ora della settimana sulle nostre chat.
Contact info
Denmark
- info@miinto.it
- www.miinto.it
4.0
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful online shopping experience
Wonderful online shopping experience! Just delivery time was a little bit long.
15 September 2021
Unprompted review
Reply from Miinto Italia
Dear Matt,
Thank you for leaving a 5 star review, we appreciate it! 🥳
I can see that your order has been delivered within 4 days, I'm really sorry the package couldn't be delivered earlier. The delivery time can at times extend due to the fact that we're working with real physical shops and not shipping warehouses, therefore the shipping can last up to 5 working days. I strongly hope this won't discourage you on coming back to purchase on our platform once again! 🥰
Have a wonderful day ahead! 🌞
Marcel
Miinto Customer Care
MIINTO TOP!
Super quick and fast delivery !
Good shopping experience
Thank you !!
10 September 2021
Unprompted review
Reply from Miinto Italia
Dear Olimpia,
We're happy to hear we've managed to satisfy your needs and - thanks to our partner shop - deliver the parcel in no time! 🚀 Hope to see you back on Miinto soon! 🤗
Reply from Miinto Italia
Gentile Cristiano,
grazie mille per aver apprezzato il duro lavoro di Marcelina 🤩
Ce la mettiamo tutta per far sì che i nostri clienti siano soddisfatti e siamo contenti che nel suo caso ci siamo riusciti. 🥰
Reply from Miinto Italia
Dear Ines,
We are glad to hear that you are satisfied with your order and the service provided by our agents! 😍 We hope to see you soon again on Miinto! 🤗
it was my first time that i bought with…
it was my first time that i bought with them and I highly recommend it.
8 August 2021
Unprompted review
Reply from Miinto Italia
Dear Joice,
how wonderful when a new customer discovers our website! 😍
Thank you so much for recommending our site to others. We really do hope to see again very soon as well. 🌟
In the meantime I wish you a great day 💐
I found the product I need
I found the product I need!
Good service: I had a doubt with my order and Ms. Marcelina help me quickly and effectively.
After few days form my order, my package left the stock and it tooks 4 work days to arrive.
30 July 2021
Unprompted review
Reply from Miinto Italia
Dear Customer,
We are happy that you are satisfied with the delivery time and effectiveness of our customer service. 🥰 Thank you for sharing your experience with others!
And as for us, we look forward to seeing you again on Miinto! 🤗
Really recommend!!
Really recommend!!
Best price offer on web for my item (Ash Sandals), fast delivery (2 working days), great costumer support (thanks again to @Marcellina) and perfect product delivered! Really happy!!
29 July 2021
Unprompted review
Reply from Miinto Italia
Dear Alice,
We are glad that you are happy both with the delivery time and our service! 🥰
Our partners strive to ship as fast as possible and our agents are always dedicated to the customers' needs. 👌
Thank you for appreciating our work! 🤗
I’m not the best in the online order
I’m not the best in the online order, but Patryk and Macela helped me so much! Good job and very kind people
27 July 2021
Unprompted review
Reply from Miinto Italia
Gentile Maurizio,
Siamo felicissimi di aver potuto assisterla! 😊 Grazie mille per aver apprezzato il lavoro dei nostri agenti! 😍
I had to contact the MIINTO customer…
I had to contact the MIINTO customer service for a delivery address issue - My case was managed by Marcel. Thank you so much for your advice and support! You're great!
22 July 2021
Unprompted review
Reply from Miinto Italia
Dear Laura,
I'm more than happy to help! 🤗
It's been a pleasure to be talking to you. ❤️
Hope to see you soon on Miinto! 🥳
Marcel
Miinto CC Agent
taking ages to receive the order!!!
14 July 2021
Unprompted review
Reply from Miinto Italia
Dear Steve,
I am more than sorry that in your case we were unable to deliver the product in the promised time and for the stress and discomfort we caused you. 😔
I see that for both articles we have informed you that unfortunately we are having a delay 😔
However, this is not the kind of service we want to offer our customers, but a top service! ⭐
You will receive an email from me shortly so we can try to find the best solution for you. 📧
I know how difficult it is to win back trust once it is lost, but I hope you can still change your opinion on our services. 🙏
In the meantime, I wish you a beautiful day! 🌞
Very helpful staff
My experience was good. There was a fault from the side of DHL and the Miinto staff was superhelpful and managed to help to resolve the issue immideately. The product that arrived was up to expectations and in perfect condition! Thank you!
28 May 2021
Unprompted review
Reply from Miinto Italia
Dear Polina,
thank you so much for appreciating our efforts. We are very happy to hear that we were able to fix the issue as quickly and efficiently as possible. 😊🙏
We hope that you will enjoy the product you received and that we will see you again very soon on Miinto! 🤩
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