Miinto Danmark Reviews 

This store is extremely bad. On November 10th, the customer service sent me an email saying that the goods would be dispatched within two working days. It's already been three days, and I still haven't received the email confirming the dispatch on November 13th. On the same day, miinto sent me an email saying that DHL express might delay the delivery. miinto promised to dispatch the goods within two days, but it was only on the third day that they said they would let DHL pick up the package for dispatch. But later, miinto said that DHL might delay the delivery of my package. miinto is really an irresponsible company!! It was already late for DHL to pick up the package, which caused the delivery of my package by DHL to be delayed as well!! It's not punctual at all!!!

Miinto canceled my order and not processed my refund. I am constantly following up with them. Waste of time and money. Will never shop here again

Super professional af fast handling, as well of the freight handling and return process.

Absolutely the worst customer service. They lost one of my orders and been “investigating” it for two months. And I returned another order that according to DHL was received nine days ago by Miinto- no communication and no refund. Emailed them twice - no reply. Seriously?

I bought a pair of Tod’s shoes from Miinto. After only a few weeks of normal use, the sole already had a hole, a clear sign of poor quality or a manufacturing defect.

I contacted Miinto’s customer service on October 12, 2025, and received an automatic confirmation saying I would get a reply within seven business days. I followed up on October 21 but never received any response or solution.

As the company failed to address my complaint, I have filed a formal complaint with ECC France (European Consumer Centre).

It’s disappointing to see that such an issue is completely ignored. I expected at least a refund or exchange, but Miinto has shown no willingness to resolve the problem. Very poor customer service experience.

I have shopped at Miinto several times, and every time it has been a really positive experience. The products are of top quality, and I always received exactly what I ordered. Delivery works perfectly – whether I chose home delivery or pickup at a UPS Access Point.

On one occasion, my order confirmation didn’t come through, but I was pleasantly surprised by Miinto’s quick and professional customer service. I sent an email and received an extremely fast response, so the issue was resolved without any hassle.

All in all, I feel very confident shopping at Miinto and can warmly recommend them to others.

I really appriciate the effort you made to find out about the materials in one specific jacket that was not stated anywhere online, even in the Brands’ online store. The service was really fast and informative through the whole process and every interaction was friendly. Although I think it was weird that you didnt know about the materials of a product you Are selling, and had to contact the brand directly. But because you made the effort and I didnt have to do anything about it myself, and also that the process was fast and friendly, you Get a five star rating from me.

Fast delivery from all over Europe and excellent customer service

Dear Miinto Team,
I just wanted to say a heartfelt thank you for your kindness and support during a difficult moment. Your help meant a lot to me, and it truly made a difference. I’m so grateful for the way you handled everything.

bought a Gucci bag for my wife for 1550 euros and after 3-4 months the color around the edges of the bag has completely faded and it is very damaged and I contacted them but they said they can't see the purchase I made in the system I have the order number so they can see that I bought the bag from them but they don't want to deal with this issue anymore so I doubt the quality of the bag but they don't answer you if you contact them and they are very good at getting rid of you I have to tell you we can't see in the system that you bought from us ahahahah crazy

trust, safe place to shopping online. Easy, faster and safe!

Quick customer service, and Miinto helped with the request I had with my order. Fantastic!

Well the thing about you cant log in or if you can it’s not that easy makes it’s difficult to see your buys but the service there have is really good I enjoyed the conversation with the person that I texted with. I can’t tell the name but the person what really helpful and it took only a few minutes before the robot connected me to a person who understood my problem
And help, it all took 5 minutes and it was done I got my help and now I am eating nachos

Meeeeget glad for mine nye flotte sandaler, men øv en lang leveringstid - to ugers tid før de var hos mig.

I have now been in a 16-week claims process with miinto over a very expensive Acne bag (1700 euro), that completely broke after 3 times of wear. After a looong communication with over 7 days intervals every time, since the claims team takes FOREVER to answer, I was told to print out return tab, send it back to the boutique, where I was told they would take UP TO 6 weeks to repair the bag. already an extremely dissatisfying situation. BUT now it's been over 10 weeks since I sent it back, and I now am receiving no answers from the claims team. I am extremely frustrated, and angry with miinto for allowing this to happen with an item at such a high price... I will never purchase anything via Miinto again! PLEASE make sure to return my bag repaired NOW!

Great experience

I have waited 3 weeks and I still don't know if I will receive my product.

Orderconfirmation had the wrong text. I ordered a jacket it said summerdress. I chose shipment with Express DHL. It took 6 days before the parcel was delivered at my doorstep. When it arrived it was the WRONG item - a whole other jacket than I ordered!

I wish i didn’t have to write this review, but here it goes…

BE AWARE OF FAKE ITEMS sold by “GLAMOUR LUXURY”.

I purchased a bag through MIINTO, sent to me from this store. Because I have researched this bag and looked at many pictures, something seemed a little off, already when i opened the box. I have a similar bag from the same brand and therefore was able to compare, packaging, dust bag, paperwork etc. with what I already had.
They bag itself looked fine at first glance, but after I compared the details such as leather quality, logo fonts and placing I became more suspicious. I reached out to Miinto’s online chat to seek some help, but was basically told that I could go into the brands store and get it verified.
Since I do not have a brand store nearby, I did the next best thing and contacted a authentication website. They confirmed my suspicions and deemed the bag unauthentic.
After that I packed up the bag and returned it. The return went smoothly and my money was returned.

I could have left it at that, but I felt it was important for MIINTO to know what kind of people they are doing business with. I contacted MIINTO by e-mail with pictures and proof that I was not sent the bag I was promised and that the bag I was sent was not authentic.
At first MIINTO let me know that they took the allegations very seriously and that they would look in to it. After awhile I contacted them again to get an answer, I was provided with a invoice from one seller to another, none of which were “Glamour Luxury”, claiming that that was proof that the bag was authentic?? I don’t see how that proofs anything, since what I received didn’t even match the pictures that was on the listing on MIINTO.
I will say the differences between the bag I received and an authentic are very subtle, although still there. The differences it the box and packaging were very noticeable. So all in all I guess I would call what I received a “Super Fake”?!

To me it does not seem like MIINTO is interested in looking more into this and do something about it - I can’t help but wonder why……

All this to say - BE CAREFUL when purchasing designer goods on MIINTO. Make sure you get what you have paid for. Maybe this was an “one off” and “Glamour Luxury” is just a bad seed or maybe something else is going on….who knows?

April 24, 2025:
Dear MIINTO,
Thank you for proving my point…..
You are right - expectations did not match reality.
I expected to receive an authentic bag and in reality I did not. Such a shame that you are not willing to admit that.

The best!
Good communication- arrival at promised time and fabulous RB sunglasses 😎