Mighty Ape Reviews 

7,193
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 196 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, frequently appreciating the smooth online ordering process, helpful product descriptions, and surprisingly affordable prices across many categories. Many people mention the exceptionally fast delivery service and well-packaged items arriving safely in pristine and excellent condition ready for use. However, some customers also noted significant delays with shipping, tracking information issues, and considerable confusion regarding expected delivery dates. A few other people also felt that certain purchased products failed to meet quality expectations, arrived broken, or faced sudden order cancellations due to unexpected stock shortages.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, showing a deep divide in consumer experiences.... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions on shipping times and reliability are... See more

Order

Users describe ambiguous interactions with order, highlighting both very positive and highly frustrating... See more

Price

Customers consistently note ambiguous experiences with price, reflecting a wide range of opinions. On one... See more

Website

Clients share ambiguous opinions on website usability and features. While many customers appreciate the easy... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had to return an item due to a fault and the process took longer than expected. Initially I was given a hard time and the issue wasn’t recognised straight away. After escalation, the supplier ver... See more

Company replied

Rated 3 out of 5 stars

UPDATE 25.06.26 - I actually received my package today! Thank you Mighty Ape for actioning this if it was indeed you - or NZ Couriers. I am very happy now however it was still annoying to have had t... See more

Company replied

Rated 3 out of 5 stars

Please make it more obvious if an item is not currently in stock and will be shipped later. I placed an order at Christmas and when one item didn’t arrive I checked my order confirmation and saw t... See more

Company replied

Rated 4 out of 5 stars

How the website is user friendly and easy to find items you are looking for Also the delivery service is great i order items and get it 1 -2 days after and no issues

Company replied


Company details

  1. Gaming service Provider
  2. Book Store
  3. Children's Store
  4. Computer Accessories Store
  5. Furniture Store
  6. Hobby Store
  7. Movie Rental Store

Information provided by various external sources

New Zealand's most popular online store! We have hundreds of thousands of products in-stock, including: Games, Books, DVDs, Toys and more. We offer overnight and same day delivery on in-stock products.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(7,193)

190 reviews in the last 12 months

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Rated 2 out of 5 stars

Kogan destroyed this great shop.

Kogan destroyed this great shop.

I've been a customer of Mighty Ape since the beginning. I was with them as GP Store. They had great range, great customer service. They went out of their way to get great preorder bonuses for video games.

Then Kogan bought them and turned them into a dropship store for cheap garbage. Thanks, Kogan. Won't buy again.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst shopping experience

Worst shopping experience. Brought an expensive toy for my son's birthday and it says delivered but ive been home all day and no courier has come. It is impossible to talk to anyone from mighty ape. Only options to get hold of them are slow. This shouldn't be happening when spending decent money on things. Don't recommend this store, especially if your wanting something quick as there is no guarantee it will even show!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Grand theft Auto 5

Super easy to order migration from PS4 version of this game to ps5 version was easy game is next level. Will be using mighty ape again in the future. Fast delivery. Packaged well easy payment process

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered $1300 worth of racing sim gear…

Ordered $1300 worth of racing sim gear from mighty ape , 3 items in total choose the express shipping option for an extra $99 which might I add was an option on every individual item we ordered.received the gear shifter in first two days which was the smallest of the items in box roughly the size of a tissue box.when inquiring about the last two items a week later we were told they were not being shipped via express shipping as they were too large and we wouldn't receive a refund as the first item we received (the smallest one) was sent via express shipping. Essentially we paid $99 for two day shipping on a tissue box size item and are receiving the standard free shipping that comes with every purchase for the last two and most expensive items, what an absolute scam. WARNING DONT TRUST THE $99 EXPRESS SHIPPING, mighty ape will not honor it or refund it! Ivy was the name or the person I spoke too from mighty ape not at all helpful or accommodating and was quite rude!.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Mighty Ape Marketplace is a total crap…

Mighty Ape Marketplace is a total crap service ... I've be trying the explain the someone at Carla Home why I can't take photos of an internal lock mechanism.

I've been buying from Might Ape for years ... But these guys are total moneys !!!

Guess they just want us to get annoyed and give up ... I've got $100 paper weight :-)

Beware !!!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

It’s so easy to book online

It’s so easy to book online. All items are expertly packaged and you nearly always receive your item the next day along with regular updates on delivery. Fabulous company to deal with. I love shopping at Mighty Ape.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Be careful ordering from resellers…

Be careful ordering from resellers through mighty ape- it’s no care and no responsibility. Each order has not arrived, no communication, and when I chat to mighty ape they say it’s not our product, it’s the reseller and we will ask them to contact you. It could take up to 3days. They also will not give you their contact details. Or you can call Nz post and chase it yourself. No care, absolutely no responsibility so assume returns will be a nightmare. So weeks after the order, all I can do is wait and hope to hear from the supplier.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

We just received our package from…

We just received our package from couriers. We purchased a replacement head from Mighty Ape for our Philips shaver as the last one we ordered from a competitor was completely the wrong fit & shape, Evan though it mentioned it was the correct part. Mighty Ape kept us up with notifications for delivery & the part arrived a couple of weeks later as it was ordered from another country. Our shaver was worth $500 so to have found a head for it that actually works is fantastic. Mighty Ape kept us informed with tracking & answered any questions we had very quickly. We decided to go with Mighty Ape because of their trusted reviews & also because the part we needed was a good price compared to some. This is the second time we have ordered from this company & we are very comfortable to order again from them. Thanks Mighty Ape for the legit shaver head it works very well, another 10 years use we should have with our expensive shaver for less than $30.00. Honest company that look after your needs. 5 stars overall.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Communication, packaging and delivery were all excellent. Product was well priced and exceeded expectations.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

This company is fantastic to deal…

This company is fantastic to deal with—everything is straightforward and hassle-free. Their packaging is excellent, deliveries are fast, and their website makes shopping incredibly easy. A completely smooth experience from start to finish!

23 August 2025
Unprompted review

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