Correct responses and fairly quick response time. But the chat manager does not know what kind of emails you send your customers... They lack crucial info like nameserver addresses and ftp protocol se... See more
Company replied
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See what reviewers are saying
Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the pro... See more
Company replied
All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support... See more
Company replied
Earlier tonight I requested help downloading a WP blog site sanjosefirst.com In the middle of the set up I was disconnected from your chat room. I re-started and Ambit B walked me through the rest... See more
Company replied
Company details
- Web Hosting Company
- also in
- Cloud Computing Service
- Cloud Storage Service
- DNS Provider
- Email Service Provider
Information provided by various external sources
Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
Contact info
United States
- www.midphase.com
4.3
Excellent
991 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable technical support…absolutely
Very knowledgeable technical support resources. Convenient online chat with technical support. In no time at all they understand my issues and have a mastery at delivering just what I need for a response to get my site up and running quickly.
30 October 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Tech support problem was answered…
Tech support problem was answered quickly and clearly.
21 October 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very prompt and informative response.
19 October 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Used to be good
I have been a client for more than 10 years now.
The product is not bad, the problem is the service and support.
1. +1 801 666 3139 is useless.
2. Support is broken, they don't have a real SLA.
3. There is no human people that can help.
If you use Midphase for non critical web sites it is OK.
Buy if you are running critical services it is not.
As soon as I can login into my account I'll move Out.
Best Regards.
18 October 2023
Unprompted review
Reply from Midphase
Owen was very helpful and polite
Owen was very helpful and polite. Patient and knowlegeable.
30 September 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I dabble a bit with some of my sites
I dabble a bit with some of my sites, so i'm a bit naieve. Your helpdesk answers my questions without pointing out that i'm an idiot. Much appreciated.
29 September 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
A photographer saved by IT
Very professional, I had an issue sending emails and accessing the back end of my website. I was up and running in a short time. I always contact the support chat and have never had an issue getting my website back up to speed. 10/10 recommend.
27 September 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Samuel went over and above to help me…
Samuel went over and above to help me get my sites up and running!! Thank you!
26 September 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Daniel
Daniel, has done an amazing job, great listener and solved all my issues promptly.
20 September 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great!
Owen was quick, courteous, and effective. The support from Midphase is one of the best around.
5 September 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very attentive and willing to assist
Very attentive and willing to assist. Excellent support.
2 September 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Owais rendered great support!
Owais rendered great support!
He knew exactly what to do and solved the problem immediately.
Thank you very much
21 August 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
No REAL Customer Service
I cant remember who Midphase bought. I was a customer way back then. Ive had great customer service until they no longer offered call-in phone support. Its impossible to run a business without adequate customer service! Sure, I’d chat if i could GET INTO my C-Panel! My email has been down for 2 months now. Perhaps its time to just say goodbye.
14 August 2023
Unprompted review
Reply from Midphase
Knowledgeable, Kind and Timely
Midphase and more importantly Anas Chowdhury are in a word brilliant. If you're looking for knowledgeable, kind and timely service then you're safe with Midphase. Anas listened to my hosting concerns and came up with the perfect plan for me...Thanks Anas! Again, one word...brilliant.
2 August 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
They are almost out of business
They are almost out of business. There is no one even available if you wanted to sign up for service with them. Avoid this company if at all possible. Your emails will all just stop working, like mine did. My experience with them has been a disaster. Customer service is non-existent.
It took six full days of my company not receiving any emails and not being able to send any emails, and my own IT team working and billing me non-stop to get Midphase to finally respond. Really bad company. Their solution is to submit a ticket online and they will email to you a 2FA number so you may submit said ticket. Great...if the emails they hosted worked.
31 July 2023
Unprompted review
Reply from Midphase
[02/11/2022 11:26] Liam Hamill
Hi Joe,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Quick, technical response.
The technician provided useful information and interim solved my issue.
30 July 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Samson in Tech support is awesome!!
Samson in Tech support is awesome!!! He knew exactly what I needed and helped me fix my issue. I would rate him a 10 out 10 *****
27 July 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Daniel was helpful and patient
Daniel was helpful and patient. He helped me with two issues and waited to make certain I had the answers I needed. So glad I got him today. Susan
16 July 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Quick response
Quick response. Nice summary of cause of problem and resolution.
12 July 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Owen was quick to understand
Owen was quick to understand the issue I faced and quick to set the fix. Now all I have to is wait to see if it works (which I am sure it will)
1 July 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
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