Midoya

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Company details

Clothing Supplier

Contact info

Borsigstraße 7, 38446, Wolfsburg, Germany
support@midoya.de
www.midoya.de

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Oct 2, 2025

Worst experience

I got three bras in may from this site that took 3 weeks to receive . None of them fit and had the worst quality that I ever seen for what they claimed on their website and the price . I decided to return all of them .
There were no indications anywhere that the return is not free and I had to pay 8 € for return .
After more than two weeks I send a massage to them . They responded that one of the items not eligible for return . one of the black bras had some fade deodorant markings and I didn’t think become an issue later .
It’s near 5 months and I am still waiting for my money for two of them And they don’t answer the massages anymore .
This is the worst online shopping experience I ever had with any website

2 October 2025

Unprompted review

Reply from Midoya

Oct 7, 2025

Liebe Kundin,

es tut uns sehr leid, dass Du diese Erfahrung gemacht hast – und wir verstehen Deinen Ärger vollkommen. 🙏

Hintergrund: Bestellungen und Retouren, die vor Beginn der vorläufigen Insolvenzverwaltung (11.08.) aufgegeben wurden, können wir leider nicht mehr regulär abwickeln, da diese Fälle in das rechtliche Verfahren fallen und nicht von uns direkt bearbeitet werden dürfen. 💔

Seit dem 12.08. gilt: Alle Bestellungen werden zuverlässig verschickt und betreut. Darauf kannst Du Dich verlassen.

Uns ist bewusst, dass diese Situation für betroffene Kundinnen sehr unfair wirkt – und das bricht uns selbst das Herz, weil wir seit Tag 1 für Vertrauen und faire Lösungen stehen wollten. Wir geben gerade alles dafür, Midoya zu sanieren und wieder in eine stabile Zukunft zu führen – auch, um Vertrauen wie Deines zurückzugewinnen. ❤️

Jun 10, 2025

Disappointed - not as described

About the material: The fabric was uncomfortable and the bra is not made for people with a large bust (G/H cup). No support and no relief for shoulders and back. The pads are also far too small for the breasts.
I've been waiting for my refund for over a month now. I can only reach a slightly incompetent AI assistant on the phone. By email, I reach someone who just puts me off. After almost a month, I still haven't received my money back.

26 May 2025

Unprompted review

Reply from Midoya

Jun 17, 2025

Dear Customer,

Thank you for your honest feedback – we’re truly sorry to hear that your experience with Midoya has been so disappointing.

We understand your frustration regarding the fit and feel of the bra, especially as someone with a larger cup size. It’s our mission to offer comfort and support for all body types – and it’s clear we didn’t meet that expectation in your case. Your input on the padding, shoulder strain, and lack of support is incredibly valuable and will be shared directly with our product development team.

We also deeply regret the delay in your refund. Waiting over a month is absolutely unacceptable, and we apologize sincerely for the lack of timely resolution and for any unsatisfying responses you received through our support channels.

Please reach out again to our customer service via email – we will make sure your case is handled personally and quickly.

Thank you for taking the time to share your experience. Even when critical, feedback like yours helps us improve.

Warm regards,
Your Midoya Team

May 4, 2025

Waiting for my money since februar

I ordered two different sizes and none of them fitted. I sent both orders back. On Feb. 17th my return was verifyed. Since then I wrote 3 Mails and also intervened via PayPal.
I got 2 mails from Midoya where "Anna" assured me to return my money within 2 weeks. I'm still waiting for the money.

17 February 2025

Unprompted review

Reply from Midoya

May 5, 2025

Hi,

thank you for your patience and for bringing this to our attention again – we're truly sorry for the delay and the frustration it has caused. That is definitely not the experience we want our customers to have.

Your refund should, of course, have already been processed by now. Please rest assured that we’re currently reviewing your case with priority and will make sure the refund is issued immediately if it hasn’t been already. The delay may have been caused by a temporary backlog in our return processing, but that’s no excuse – you absolutely deserve a timely resolution.

If you haven’t already, feel free to reach out once more at support@midoya.de with your order number, and we’ll make this right without any further delay.

Warm regards
Johanna von Midoya

Updated Apr 24, 2025

Seller doesn't return money

It was my first time purchasing and it will surely be my last time. The items dd not correspond with the measurements on their website and I returned my order immediately. I returned it weeks ago and still haven't received my money back. I am only getting automated emails obviously generated by some bot. Do not recommend!

Update: after multiple emails and threats to report the company to Paypal, Midoya now claims there was a "spot" on one of my returned garments and hence they cannot refund the full amount. I did some research and discovered that they try this kind of scam on many customers. It seems like this is their general modus operandi to steal customers money.

23 April 2025

Unprompted review

Reply from Midoya

Apr 28, 2025

Hi,

We deeply value all feedback, including yours, which helps us improve our services and products for all of our customers. We understand your frustration, and we sincerely apologize for any inconvenience caused.

In cases like this, there can be delays, especially when dealing with PayPal disputes. The refund process can only be completed once the PayPal case is fully resolved, which can sometimes take longer than expected. Rest assured, this is not a scam, and we are committed to ensuring that every customer receives their rightful refund once all processes are completed.

Please reach out to us at support@midoya.de, and we will assist you further to ensure this is resolved to your satisfaction.

Thank you for your understanding and patience.

Johanna from Midoya

Mar 18, 2025

Size and return costs

Overall nice looking bras but the size guide and the "no mono boob" advertised are not really true. I ordered the bigger size as suggested on the website but the bra was a little on the small side still. And on the website you really have to search for the return policy and nowhere is obviously stated that you have to pay almost twice the amount of postage for the return than you pay for the original shipping. Shame, I was really hoping for THE bra solution for bigger breasts that is offered on all the social media.

18 March 2025

Unprompted review

Reply from Midoya

Mar 19, 2025

Hey,

thank you for your honest feedback! We’re really sorry to hear that the sizing didn’t work out perfectly for you. We always aim to provide a comfortable fit, and we appreciate you sharing your experience—it helps us improve!

Regarding the return policy, we understand that return costs can be frustrating, and we’re working on making this information clearer. If you need any further assistance with sizing or returns, please don’t hesitate to reach out to our customer service—we’d love to help find the best solution for you!

Best regards,
Your Midoya Team ❤️

Sep 20, 2024

Never again

I bought 3 Midoya bras (2 Flexiie (S & M) and 1 Braziie, 2 (S) for 77€. Of course I measured before ordering, but the two S-sized bras were too small. Also I had the impression that these bras were not as high quality as they claim on their website.

First I thought I would keep the Braziie, so I cut the pink label tag. But then I changed my mind and returned the two too small bras and wanted my money back. The return label informed me that they would charge 6€ for post services. Not great, but okay, I‘ll take it.
2 weeks later I finally get an email with the refund information: about 9€. They only refunded the 17€ bra, not the 34€ bra, because I cut the tag.

So maybe I am very inexperienced with returning clothes without their brand tag. I did not know it wasn‘t eligible for returns without it. Customer support wrote to me, that they cannot return money for items without brand tag, because it happens that people wear their items for a long time and then return it for a new one. But in my case, I returned the items a day after my (tracked) parcel arrived.
(Also they say they have a 100 day replacement warranty, so … either something fishy is going on or this warranty only works under certain conditions)

They also said there was some info somewhere along the line, that items without the tag cannot be returned, but I didn‘t see it, otherwise I have asked in advance to make sure.

The whole process also took quite long: between ordering date and refund email a whole month went by.

So here I am now, frustrated, that I paid over 60€ and remain with one mediocre bra that is not as comfortable as they claim, it does not seem hight quality to me and it doesn‘t shape my chest in a nice way.

20 September 2024

Unprompted review

Reply from Midoya

Oct 2, 2024

Hello,

Thank you very much for your feedback!

In addition to our numerous and predominantly positive reviews, there are of course also cases that did not go optimally.

Your review helps us to further improve our service and products and to offer all our customers the best possible experience :)

We are sorry to hear that your experience was not so good!

We would be happy to ask you to contact our support team again so that we can find the optimal size for you and offer you a suitable solution :)

We are also happy to offer our customers alternative products to test in order to find the best solution for everyone! :)

Regarding the pendants, we would like to point out that products must be returned in perfect condition, otherwise they can no longer be refunded. In the clothing sector, it is not a novelty that labels on products must not be cut off.

Best regards
Nicole

Jul 8, 2024

False advertising.

False advertising.
This company lures you into trying their cheap China products risk-free. When you return, they charge you a fee for return and their processing. Do not order. The product is madly cheaply, has a bad fit and the material is awful. Also I wonder why there is no text to the 1,2,3 and 4 star reviews and only to the 5 star reviews?

24 May 2024

Unprompted review

Reply from Midoya

Jul 10, 2024

Hallo,

Vielen Dank für Dein Feedback!

Neben unseren zahlreichen und überwiegenden positiven Bewertungen kommt es natürlich auch zu Fällen die nicht optimal verlaufen sind.

Deine Bewertung hilft uns unseren Service und unsere Produkte weiter zu verbessern und all unseren Kundinnen die bestmögliche Erfahrung zu bieten :)

Es tut uns leid zu hören, dass du eine nicht so gute Erfahrung gemacht hast!

Leider sind auch wir u. a. von der Inflation nicht verschont geblieben.
Die Kosten der Rohstoffe und für die Transporte sind erheblich angestiegen.
Wir sind daher mittlerweile bedauerlicherweise gezwungen, Kosten für den Rückversand zu erheben, um den kostenlosen Versand für Bestellungen ab € 50 weiterhin gewährleisten zu können.

Dafür versenden wir allerdings die versicherten Pakete und Retourensendungen mit DHL „Go Green“ (Informationen hierzu findest du unter folgendem Link: https://www.dhl.de/de/privatkunden/kampagnenseiten/gogreen.html) und arbeiten der Umwelt zuliebe generell stetig weiter an dem Thema „Nachhaltigkeit“.

Es stimmt uns natürlich dennoch traurig, dass dich die „Retourenkosten“ so verärgern, obwohl wir z. B. auch in der Widerrufsbelehrung, den FAQs und den AGBs darauf hinweisen, dass die unmittelbaren Kosten der Rücksendung vorerst von uns getragen werden und wir hier eine Pauschale erheben.

Wenn du das von uns zur Verfügung gestellte Retourenlabel verwendest, berechnen wir allerdings lediglich eine Pauschale in Höhe von € 6. Dieser Betrag unterschreitet den effektiven Preis für jeden Paket-Versand und deckt somit die Rücksendekosten und Bearbeitungsgebühren nicht annähernd. Wir tragen also weiterhin den größten Teil dieser Kosten.

Dein Feedback hierzu habe ich dennoch soeben weitergegeben, wir nehmen uns jegliche Kritik zu Herzen!
Wir bedauern diese Anpassung ebenso, hoffen aber, dass du das verstehen kannst.

LG
Johanna

Jun 23, 2024

I am very happy that i found this…

I am very happy that i found this brand. Size chart is correct and relevant with large sizes. Thank you!

23 June 2024

Unprompted review

Reply from Midoya

Jun 24, 2024

Hey,

vielen Dank für Dein ehrliches und positives Feedback! Dies hilft uns unseren Service und unsere Produkte weiter zu verbessern und unseren Kundinnen das optimale Bestellerlebnis zu bieten!

Das ist unser Anspruch bei Midoya! :)

Bei weiteren Fragen, Feedback oder einfach nur Anregungen sind wir wie gewohnt jederzeit für Dich da!

LG
Johanna von Midoya

Mar 15, 2024

Braziie - forget that you wear a bra

When I ordered my first 3 bras I didn‘t expect too much. But since I have them I don‘t wear anything else anymore. Therefore I ordered an additional 3 of the Braziie model. I am really happy with it! What I love is that I can also wear it when doing Yoga. No need for a sports bra.

15 March 2024

Unprompted review

Reply from Midoya

Updated Mar 19, 2024

Hi Petra,

thanks a lot for your honest feedback! :)

We are pleased to hear that you are satisfied with us!

If you have any questions, suggestions or requests, you can contact us at any time and we will be there for you as usual! :)

LG
Johanna

Feb 19, 2024

I adore these shapewear so much

I adore these shapewear so much! They are so adorable, and I wear them all the time. The tilting up of the hips and sides is the only thing I'd truly to see changed.

16 February 2024

Unprompted review

Reply from Midoya

Feb 23, 2024

Hey,

Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our products and our service! :)

If you have any further questions or suggestions, please feel free to contact us at any time!

Best regards
Johanna

Feb 19, 2024

I adore this item

I adore this item! These garments are quite seductive in addition to being incredibly comfortable.

13 February 2024

Unprompted review

Reply from Midoya

Feb 23, 2024

Feb 19, 2024

Whenever i own anything that…

Whenever i own anything that compliments my physique, regardless of size, i feel more secure in myself. Helping customer select the appropriate products are also advantageous.

8 February 2024

Reply from Midoya

Feb 23, 2024

Feb 17, 2024

Love the high quality material

Love the high quality material, prefect body shaping effect, great!

22 January 2024

Unprompted review

Reply from Midoya

Feb 23, 2024

Feb 17, 2024

Love my onecies

Love my onecies, they are comfortable and cute and make me feel sexy instead of like a sausage. My girls loved mine so much that they bought it too

4 February 2024

Reply from Midoya

Feb 23, 2024

Feb 8, 2024

I love my shapewear

I love my shapewear . It fits perfectly and is of great quality . I use them every day and recommend them frequently ...

4 November 2023

Reply from Midoya

Feb 14, 2024

Hi Bianca,

Thank you very much for your positive feedback!

We are pleased that you are satisfied with us and will of course use your feedback to further improve our service and our products! :)

If you have any further questions or comments, please do not hesitate to contact us as usual!

Best regards
Johanna

Feb 8, 2024

Great selection of models

Great selection of models. I appreciate that they come in several sizes.

1 February 2024

Reply from Midoya

Feb 14, 2024

Hi Sophie,

Thank you very much for your positive feedback!

We are pleased that you are satisfied with us and will of course use your feedback to further improve our service and our products! :)

If you have any further questions or comments, please do not hesitate to contact us as usual!

Best regards
Johanna

Feb 1, 2024

Great selection of models

Great selection of models. I appreciate that they come in several sizes.

31 January 2024

Reply from Midoya

Feb 3, 2024

Hi,

thanks for your lovely feedback!

If u have any questions just let us know :)

Best regards!
Johanna

Jan 25, 2024

I ordered this bodysuit and I'm…

I ordered this bodysuit and I'm obsessed. It is exquisite to wear and beautifully made. Fits flawlessly. My order and shipping experience were flawless. I'm going to place another order!

24 January 2024

Reply from Midoya

Jan 26, 2024

Hey,

thanks for your positive feedback! :)
This helps us to further improve our service and our products.

We are pleased to hear that you are satisfied with us.

As usual, you can contact us at any time if you have any questions, feedback or suggestions and we will be happy to help you at any time.

Best regards
Johanna

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