Midland Heart Reviews 

Eduart came to fix my toilet as the cistern was leaking and water was constantly running in the toilet. He changed the cistern unit, and the job was completed.
Very happy with his work, he was very polite and explained everything he was doing.

Jaljit clare was so helpful and adviced painting and decorating tips and methods . He was very helpful and made recommendations of how best to maintain the property and walls . He was respectful and put on shoe covers .

Evrol did a fantastic job today I'm so pleased I would recommend him to anyone thank you so much 🙂

Today I had a visit from Jagjit Clare a damp and mould specialist l. He was very went through everything and explained everything to me without getting annoyed.

Midland heart need to employ people like Jagjit Clare 5 Star employee.

Wayne was absolutely incredible from start to finish! Polite and reassuring from the get go he worked efficiently and went over and above to ensure we had a working kitchen water system again.
My mom has a disability so the significance of the work couldn’t be stressed enough.
Words cannot express how grateful we are that he was sent to the rescue.

Jay & Mavis

Steve the operative messaged to let me know he was on his way even got my name right😂😂😂used shoe covers before he came in.Looked@job that needed to be done,very particular&talked me thru each step.Polite&considerate throughout.
Thank you

Unprofessional service with failure with your data. incompetent workers that seem to show no respect for tenants, anything do with anti social behaviour unless violence has taken place will be let it continue to happen not before something serious happens, as long as rent is being paid any issues raised have to be force and consistent with effort for your voice to be heard.

The housing officer had compassion, and was very kind and had the welfare of the tenant, he understood everything we was going through and helped us a lot, there need to be more people like this man

Ashish, specialist repair surveyor visited today. He was polite professional and done a thorough survey.

Great everything was explained properly and customer service is great

Steve was friendly, professional, and took the time to explain everything clearly, which I really appreciated. He was informative throughout the visit and made sure I understood what he was doing and why. What stood out most was that Steve worked on a Saturday, explaining that he does this to accommodate people who work during the week. As someone who works full time in a nursery setting and has no access to my phone during the day, this was an incredible help for me.
Thank you, Steve, for your excellent customer service and for going the extra mile to make the process as convenient as possible. It's greatly appreciated.

I am with Midland Heart as a shared ownership customer and our absolutely disgusted with the service I have received. I am having trouble with anti-social behaviour from another Midland Heart tenant who is my neighbour and they are absolutely unwilling to support me. The police have had to get involved and still no anti-social investigation from Midland Heart. They happily take the rent and service charge and give nothing back.

The engineer. . Steve. Was professional in work and advice given surrounding the job in hand. Prompt and clean while in my property. Took time attending the issue and was polite while in discussion. Highly recommended.

Jag Clare very helpful. Did the job very good, gave me some tips on how to keep the mould away. Very lovely man.

Thank you to Luke the emergency plumber- you are a genius!

It has taken too.long to reach this stage and communication left me frustrated and isolated, lessons have to be learned!!

Perfect staff very helpful Quick appointment xxx

Indi r was a very polite man who went above and beyond to help make my outdoor electric meter cupboard safe and waterproof fantastic job would know that he hadn’t been everything was how it was when he began thanks again

Jagjit was very helpful with surveying my home and finding the many issues that needed reporting , which he then promptly reported . Thank you !

My door was broken and wouldn’t close properly. Today, the engineer, Eddie, came and fixed it. He did an excellent job and was very professional. I really appreciate his hard work and would like to thank him. I would also like to thank Middleheart for their excellent service. Highly recommended