Michaels Stores Reviews 

This store has lately reach pit bottom for customer service.I'm of belief that store employee know it's practically impossible to make a complain and perform as such. The entire Michaels webpage doesn't have an email option to contact customer support. Calling 1800 number has me currently holding line more than 30min wait time , "chat" option (automated) writes back :"you have 20min wait to chat with agent", I'm past that and nobody shows up for chat either . This is ridiculous, Michaels can't even contract remote (stay-home) people to chat-on-line, WOW ! This is INSANE, Michaels isn't a brand anymore, rather a terrible 2nd hand franchise !

I ordered a Christmas tree on November 30, 2024. Michaels created a shipping label with UPS the same day. It stated the tree would be delivered to me December 3-5. Michaels did not give the tree to UPS until December 4th, which is the delivery time frame. Today is December 9th, and still, no tree. I will never buy anything online from Michaels again.

The only manned checked required cash. I had a giant cart full of things. Am I going to get a W2,lol? Because I didn’t go the Michael’s expecting to work as a cashier. Next time will buy supplies at Target or similar. BAD experience :-(

I love Michaels for all the fun crafty items. As a first time crafter I love it. but the website lately has been a mess. I made purchases on the site first no receipt till the day it ships. Second when putting any credit card any one it gives error message about the site. How can I trust michaels.com anymore. fix the sight to the way it was where you bought items paid and got an invoice in the email.

I ordered some yarn two weeks ago and did store pickup. I ordered two sets of 12 skeins of yarn! When I got my email for pickup I noticed that I now had 11 skeins of yarn at the Kings crossing store in Surrey, BC, not what I had wanted. I went to the store and canceled the order. I was not given a receipt for the cancellation and was just told that it would be adjusted on my bank statement. The other store in Langley took forever to find the yarn but at least I had it. When I checked my bank statement, the store in Surrey had cheated me out of almost ten dollars. Contacted Customer Service who told me that I had been refunded correctly. Produced my bank statement and then they accepted this fact. They corrected me with the missing amount and sent me a $5 gift certificate (what generosity LOL). I would never order a pick up item from this store ever again after going through that crap with them.

I bought a Christmas tree early in November to ensure they had lots of stock. When I opened it on December 1st and assembled it the whole bottom section of the trees lights didn’t work. I had to drive 100 k’s both ways to return it and then start looking for another tree elsewhere. It was a piece of junk. Never bother shopping there again for such an item

In store purchasing isn't some actual person at a register in the city of San Antonio, it's a very easy to use self checkout, and coupons and or advertised sales are a very regular thing... They carry a great variety of mediums to work with that a decade ago were not found at any art supply shop or business, for example the brands of artist grade spray paint from overseas.. large color selections and often a collection of color matching markers in some brands, like MTN out of Barcelona.

Several times your employee Sabrina has gone out of her way to help me with purchases and coupons….I am hopeful that you recognize your outstanding employees in a meaningful way….
In Appreciation Sabrina….
Patty Spetter
11/25/24 Marlton, NJ Store

It’s raining out and when you check out with a zillion small items you are asked if you want to BUY a bag at checheck ???? Really. Where is customer service??? Can’t your company provide a free bag for their customers ? VERY SAD

I was at your store in Tamarack , Edmonton Canada today and there was 2 ladies working Knanpreet and Bhrarti , they gave me the best service I have ever received in a retail store! They were amazing, can’t praise them enough!

Literally if I can give 0 stars I would!
The cashier was rude as hell, my mom just left one item on the side and he goes like I can take that I would like to keep the place clean… like oh clean ?! Go organize the ornament aisle if you are THAT worried for keeping the place clean. Then my grandma said I don’t want this 3 items he said oh wow you guys brought a lot of stuff to the front. I ended up telling him hey that’s your job it’s retail work I worked at retail and it’s hard but it’s your job. The cashier name is AZAR! This was at the GLENDALE LOCATION

Christopher is an amazing young man that makes you feel home as soon as u enter this clean place. Many thanks to all the staff, really appreciate u guys, always with a smile!

Trying to get an online order reissued due to UPS damaging the box which jars of paint inside erupted damaging everything in the box. The agent had the audacity to request more photos when my original photos showing the severity of the damage was more than enough yet wanted my to dig through wet paint mess to show more damage than what I showed the first time. Why make a simple request to reissue my order again so much more difficult for me? Does not make sense! Issue my order all over again and give me a prepaid return shipping label to make this right, why make me dance through hoops for something so simple to fix? This is why I really like supporting local businesses because of shit like this!

RUBY AT THE MICHAELS STORE IN ST CETHARINES! I WAS HAVING TROUBLE FINDING THE KNITTING NEEDLES I NEEDED SND MY WHOLE PROJECT. SHE HELPED EITH AN ALTERNATIVE AND TOLD ME WHERE TO LOOK FOR COUPONS. GREAT EXPERIENCE!

I recently shopped at the Michaels Store in Livonia, MI. I asked about a senior discount and they could not tell me what the age was and would not give me the discount. This was after asking three people, one of which was the manager. Later I googled it which yes, I probably should have done in the store. But it is 55 and up for a 10% discount. There are certain items that are not eligible for any discount. But I was very disappointed in the manner they handled this situation. I do not live close to this location otherwise I would go back to talk to the manager.

Had a pleasant experience both on the phone and in person at Michaels Craft store on Vega Blvd in Mississauga ontario, Canada. Called to check re: availability of an item in the store and also whether a discount coupon seen on- line would qualify. Spoke with two employees--- Julie-Ann and Hunter who located the item and assured me the discount would be applied. They were both very polite and helpful--- both on the phone and when i arrived at the store! Smooth transaction all the way and i can't thank them enough! Sharon Michener --- Mississauga

Online: I placed an order online for some items on October 16 but because there were conflicting messages regarding whether payment went through and then confirmations with different amounts, I cancelled by phone. I placed another pick up at store order. The first charge on my credit card was never reversed two weeks later. I contacted them multiple times and assured it was being cancelled. The last person who assured me of this just sent shipping labels, although I never received the order, or any shipping information! The last interaction said that I would be refunded when the order was returned. Many times CS was unavailable due to technical issues. I’ve contacted my bank and now can’t recommend Michael’s’ online ordering system.

Horrible employee and don’t bother calling the store cause they won’t pick up anyway and their return policy means nothing. won’t set foot back in the store

Snotty young people working at the register...all on their cell phones. I couldn't get my 30% off one item because my cell phone was in the car. I had to do it on my phone.
There is nothing that I have to have from Michael's. This is the last time that I cross that threshold.

Wow, I had a huge problem. Multiply charges on my bank account via PayPal but Michaels handled it all swiftly and with many apologies. Thank you customer service peeps!