Mey & Edlich GmbH Reviews 960

I ordered a jacket from Mey & Edlich which did not fit.

The invoice and enclosed documents explicitly state:
“The return itself is free of charge for you.”

At the primary point of reference for returns, there is no clear and immediate disclosure that this statement applies exclusively to returns within Germany. The information that international return shipping costs must be borne by the customer is placed in a secondary section and is not presented prominently or contextually alongside the above statement.

As a customer based in Greece, and in the absence of a timely response to my inquiry, I arranged the return independently and incurred €28.50 in shipping costs. Only after the return was completed was I informed of the applicable policy for returns from abroad.

This is not an issue of return policy itself, but of adequate and timely pre-contractual information. A minimal and clearly visible clarification at the main returns section would have prevented this situation entirely.

Transparency is determined at the first point of reading, not in fine print or secondary disclosures.

For a company of this size and history, the lack of clear differentiation between domestic and international return conditions is a serious shortcoming.

I wanted to express my anger and disappointment before I begin to explain my situation.
As a loyal customer of Mey & Endlich for almost five years, I have spent a significant amount of money on your clothing company. However, I am extremely dissatisfied and frustrated with your customer service.

If you take the time to read the reviews on Trustpilot, you will learn about the service issues and poor customer service that I have experienced. This is not my first encounter with problems when returning items. The first instance was with a pair of shoes that I returned last year .
Unfortunately, no one from your company picked them up from the post office, despite my repeated calls and attempts to communicate.
The issue is further complicated by the fact that your staff does not speak English, and you operate globally. I find it absurd that you would claim to be a global company but fail to accommodate customers who do not speak your language.

I spent four weeks searching for the item at the German post office, only to be told that no one had picked it up. I eventually found a friend who lives in Germany and asked them to contact you on my behalf. Even they had to make three phone calls to convince your company to pick up the shoes.

I recently returned a blazer 23 days ago, and the experience was identical to the previous one. No one picked up the item, and I received it back from Germany. I was charged 29 euros to send it, which is unacceptable. I have contacted your company numerous times, and my emails are on record. I provided receipts, tracking numbers, and proof that the item had arrived. Despite this, your company had the item resent back to me.

Your poor organization and customer service have made me feel extremely bad. I am now considering losing my money and not returning any further items. And no answer from the mails i send.

I strongly urge you to take immediate action and find a swift resolution to this issue.

At the very least, I expect you to respect the value of the money that I have invested in your company.

I ordered shoes there and they are great...! The package arrived in time in my country, and the service of Mey and Edlich helped me a lot with my order, as I could not speak German. Thanks a lot...! One thing that could be improved: to provide an English version of your website (most of all for the delivery of the purchase)

I ordered shoes from them. They took forever to respond to my emails and it took them almost 3 weeks to ship my order!! It was a terrible experience. Will avoid them in the future.

... their exceptional customer service! 😊 I have been a customer of Mey & Edlich for about 10 years and order several times a year. From the beginning, the team has always been incredibly friendly and helpful with rare problems with individual products. 👌✨ Definitely a brand that knows how to make its customers feel appreciated! 🙌🌟 #CustomerSatisfaction #Mey-Edlich