Metro Bank Reviews 

This bank is a joke did nothing for my against fraud stay away

I visited the kensington high street branch to help get a statement because the app they have dose not even support this.
The staff there were unprofessional and especially the manager there was very rude. very bad experience

Utter rubbish bank. Called to get help with online banking as I got booted out my app. Called on a Saturday and nobody can help me at all, couldn’t reset it online as kept pushing me to call a number which on the weekend and bank holiday could only block my card as I’m abroad at the moment and need help but can only do it after the bank holiday or call when next open in 3 days time. Absolute shite service, really is garbage! I’ll be closing my account and will withdraw all my funds and go elsewhere. Couldn’t reset my magic word etc . What is the point of this bank that holds my funds when I need to get access to do a transfer urgently and need to speak with somebody who can help rather than go round in circles with zero help.

Personalised services which almost ended by other banks. I love METRO as it is working with SMEs everyday to grow

I would like to thank Metro bank for protecting my money. I did something stupid and tried to invest money and it turned out to be a scam. They gave me advice what to look out for like looking for a padlock and FSC protection.

I opened my account in the very early days of the launch; they were fantastic and delivered all they promised in terms of being customer focused.
It started going wrong about 2 years ago, transferring money from my account to my business account to other accounts including HMRC is now almost impossible without spending 2-3 hours on the phone, the service is shocking!! Truly shocking!!! There is no access to customer services outside working hours or on bank holidays, so if you are busy and are trying to speak to someone you must do it in your working time, and even then, the intentional blocks in the system are maddening. I have come to regret opening an account with this bank and am in the process of a staged move away from them.

72+ pages of emails attempting to get our Commercial Bank account to work correctly. Beneficiaries will not save. Debit card does not work. Multiple pin requests, pin still not arrived. Bulk payments does not work. Multiple requests for bulk payments form which has not been responded to. Average wait time on phone 40 minutes. Currently 30 minutes on hold... Relationship manager unresponsive. Staff unable not trained to be able to help.

Absolutely pants automated phone service. Ada is useless. An insult to Ada Lovelace who was a genius of her time.
My account was locked and the app and the website said I should call in.
When I called in Ada just kept insisting I could clear my cookies, or reset the password to unlock the account and offering to send me helpful (useless text instructions).
What makes it worse is that the security protocols are naff - different length pins for app and website - just to confuse the hell out of their customers,
And when you finally speak to a human they ask you to repeat your name, phone number and email address multiple times - in addition to the other security questions.

They are locking people's money in account and no one to talk to. Not responding to emails.

Worst bank in the UK!
We have £8000 locked in the account for few months not responding to any emails.
Disgraceful service, don't touch this bank or you're going to regret it!
This bank has literally wrecked our business!

The Automated voice says "We stopped the telephone options" to make it quicker for you....NEWS! The b%^&*( Ada isn't human and can't suggest we WALK TO THE BRANCH, What abiut those with a disability? SHORT SIGHTED BANKS Think we HUMANS want a robot telling us what to do? Somethings can be taken as "suggestion" but not in most cases. KEEP IT SIMPLE And we humans are not there wasting our money to listen to what the bank wants, you are a service for us humans...are you not? Then give us who decline or don't want the app or other interaction from a machine

I changed my bank account to Metro. Within 24 hours there was fraudulent use of my debit card. I reported it, was refunded and received a new card. It happened again. I ended up having 4 replacement cards and every time there was money taken from my account. When talking to their security department, I was told that it was probably an inside job! Nothing was resolved. I don't have a debit card now. I transferred the majority of my money to another bank. And I have not experienced any fraudulent activity. I only use Metro for my Direct Debits. Don't use this bank.

I am writing to express my dissatisfaction with the customer service I experienced at Metro bank today Friday afternoon. Unfortunately, the service provided fell well below expected standards.

The Blonde haired woman staff member who assisted us appeared disengaged and lacked enthusiasm throughout the interaction. She was not very responsive to our queries and provided minimal assistance. Additionally, her voice was extremely quiet, making it difficult to follow the conversation and understand the information being given. She also very carelessly and ignorantly left a very important document that was inside my passport when given to her photocopy and was nor apologetic or acknowledging when we let her know. This left us feeling very saddened as we experienced this same conduct a few months previously with the same staff member.

The overall manner was neither friendly nor welcoming, which made the experience uncomfortable and disappointing. I would expect a significantly higher level of professionalism and attentiveness from a customer-facing role.

two fraudsters working at the branch stopped my from speaking to the branch manager and also stopped my letter to the CEO. So my account has been cleaned out with the help of these 2 fraudsters. DO NOT BANK WITH THIS BANK

Customer service is worst in the whole world useless and can't dont their job passed from pillow to post communication and training is taking at kellogs

Abi from Colchester branch was very helpful in supporting opening of community business account. Appreciate your time and efforts!

I had a terrible experience with Metro Bank. I ordered a card through the app three times over 3+ weeks and never received it. Customer service told me to visit a branch, where I waited 35 minutes only to be told they no longer print cards in store something their system and bot don’t even mention.
Even worse, there was no record of my previous orders, despite me showing proof. The staff reordered it but couldn’t explain the issue. Very unreliable service and poor communication. I wouldn’t trust them with my money avoid this bank.

I was able to easily open a business account in the bank instead of only on-line.A very friendly helpful service and helpful assistant took me through the process. She was patient with the difficult areas

DISGUSTING VILE BANK IM A DISABLED PERSON .IV BEEN ABUSED ON LINE AND IN THE BANK . I LOST MY CARD RECEVED A NEW ONE .BUT NO PIN !! MY HUSBAND TOOK ME TO THE BRANCH THE PERSON LIED TO ME SEAD ONE WAS SENT LIE!!! ITS BEEN 15 DAYS .NOUTHING I HAVE BEEN KEPT ON THE PHONE FOR NEARLY 2 HOURS 1ST TIME 2ND TIME I PHONED MORE LIKE 3 HOURS . INSULTED OVER AND OVER AGAIN . I HAVE NO WAY OF GETTING FOOD NO WAY TO LIVE AS I USE TO BUY FOOD ON LINE . THE CARD HAS NOT BEEN ACTIVATED THAY WONT DO IT.!!!!!! . IM DESPERATE IV LOST 2 STONE . AND IM VERY UNWELL.
DON'T USE THIS HORRIBLE BANK. YOU WILL REGRET IT. .....

Top team explained everything in detail even had the bank manager come out to meet me and helped open my business account excellent customer support couldn’t fault the service 100%