Metal Hammer links to Fraud Website
Ordered a limited edition magazine 2 hours after it was announced on Metal Hammer , which linked to Magazines Direct.
I've followed Metal Hammer for a while but never heard of Magazines Direct - but assumed it would be fine.
Placed the order, and received an Order Confirmation email.
After 2 weeks of no updates, I checked Metal Hammers Facebook to see others having the same issue in the comments. (no one from Metal Hammer or Magazines Direct replied)
When I wrote to Magazines Direct - they also "could not find my order" despite an order confirmation email. After some back and forth, their official reply was;
" The order was accepted but not charged as the stock was not available to process "
Nowhere, anywhere, ever has sent out confirmation emails without any order being placed. What kind of system is this?
Its an appaling company with a shocking system - and the reason for this review is because MetalHammers buy link was to MagazinesDirect.
I wrote in to Metal Hammer 5 days ago as well - and they have not replied.
So sad because there is no way I can possibly re-order it now.
I was lucky and my order confirmation came without being charged (despite entering my card information) - I wonder how many people have to fight back for refunds.