Meshdirect Reviews 

36
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I wasn’t sure which mesh to buy from their website. I rang, spoke to a helpful adviser who sent me the 2 samples I was considering. The sample arrived promptly. I made my choice and spoke to the advis... See more

Company replied

Rated 5 out of 5 stars

Ordered green chain link 90cm x 15.2 metre fence. Continuous emails from the delivery firm saying it’s being delivered but not for many days later, however, Meshdirects customer service were straight... See more

Company replied

Rated 5 out of 5 stars

You learn much more about the quality of a company when things go wrong. I had an issue with the delivery company (Tuffnells) whereby the items were left on a main road without notification & s... See more

Company replied

Rated 5 out of 5 stars

A quality product and well packaged. The chickens and myself are happy cusomers as yesterday I put the fencing up while the sun shone . My order for a roll of chain link ordered on a Tuesday... See more

Company replied

Company details

  1. Fence Supply Store

Written by the company

Mesh Direct - online suppliers of wire mesh, chicken wire netting, stainless steel woven mesh and chain-link fencing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(36)

1 review in the last 12 months

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Rated 5 out of 5 stars

I wish to commend Mesh Direct on the…

I wish to commend Mesh Direct on the level of service that I received placing a recent order for wire mesh fencing.

The product is excellent but of equal importance to me was the pleasure dealing with intelligent, articulate and helpful people. The order was placed at 14.00hrs and was delivered the following morning at 11.00hrs.

As a recently retired International Sales Manager, it was very pleasing to receive "Old Fashioned" levels of customer service that is so hard to come by these days. I hope Mesh Direct achieve the success that they richly deserve.

Phil Townshend

27 April 2022
Unprompted review
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Reply from Meshdirect

Thank-you so much for the wonderful review Phil, we really appreciate you taking the time to leave the feedback. I'm pleased to hear that you were happy with our service, and we very much look forward to supplying you again in the future. Kind regards, Mesh Direct.

Rated 5 out of 5 stars

Great chain link fencing kit

Just bought and installed chain link fencing using the standard - everything you need - kit. Really impressed with it, delivered quickly, great quality and easy to follow instructions for a novice installer. Very good product.

18 October 2021
Unprompted review
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Reply from Meshdirect

Thank-you for taking the time to leave such fantastic feedback, we're so pleased that you are happy with the chain-link kit and found the instructions easy to follow. We really appreciate the review. Kind regards, Mesh Direct.

Rated 5 out of 5 stars

The team at Meshdirect went above and…

The team at Meshdirect went above and beyond to help and the order was delivered the next day - fantastic service - I have a very happy customer.

28 July 2021
Unprompted review
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Reply from Meshdirect

We really appreciate the fantastic feedback, I will pass your kind comments onto the rest of the team. Thank-you so much for the 5-star review. Kind regards, Mesh Direct.

Rated 5 out of 5 stars

Very professional company

Excellent on line help before making my order, easy to use website, order arrived well ahead of the planned date, great helpful professional delivery team.

Will definitely use again, very professional company.

5 July 2021
Unprompted review
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Reply from Meshdirect

Thank-you so much for taking the time to leave such a fantastic review, we really appreciate the feedback. We look forward to supplying you again in the future. Kind regards, Mesh Direct.

Rated 5 out of 5 stars

First class products and service

Excellent service all round from Mesh Direct.
Dan was very helpful over the phone, advising us which products to buy to best suit our requirements at the best price.
Delivery was fast and efficient and the products were robust and easy to install.
Would definitely use again.

2 July 2021
Unprompted review
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Reply from Meshdirect

Thank-you for leaving such fantastic feedback, it really means a lot to us that you were happy with the products and service. We very much look forward to supplying you again. Kind regards, Mesh Direct.

Rated 2 out of 5 stars

Rubbish

Rubbish, absolutely rubbish, have spent more time unwinding tangled up rolls, than I have getting the job done, delivery was also done in a bad way, will never recomend this rubbish to anybody again

30 June 2021
Unprompted review
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Reply from Meshdirect

Hi Kev, thank-you for the feedback and I'm very sorry for the problems you have encountered. It's rare for there to be an issue with unrolling the fencing ordered, as it's European made by an ISO registered manufacturer, and so I can only apologise for the inconvenience. I'm also sorry to hear that the carrier left the goods at an inconvenient location for you at the property. We take all customer feedback very seriously, and I understand that one of our directors has called you to discuss the matter further. He will also follow up by e-mail. Kind regards, Mesh Direct.

Rated 5 out of 5 stars

Recommended for your Mesh Needs

Bought four rolls of mesh from this company for a fruit cage and had a great experience. I ordered blind but they contacted me next day with some helpful suggestions to change the order which they did at no extra charge. Mesh arrived on time, well packaged with no damage unlike some I ordered from Amazon last year. Carriage charge was fair for the delivery time and weight. Highly recommended and would definitely use again.

12 April 2021
Unprompted review
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Reply from Meshdirect

We really appreciate you taking the time to leave such an amazing review, thank-you so much. I'm pleased to hear that we were able to help you to order the correct mesh, and that the order arrived promptly. Thank-you also for the recommendation, it is very much appreciated and we look forward to supplying you again in the future. Kind regards, Mesh Direct.

Rated 1 out of 5 stars

£30 delivery charge when Royal Mail would have charged £3

I was charged £30 delivery fee for a small roll of mesh costing £36. This would have been classed as a small parcel by Royal Mail at a cost of £3.
Mesh Direct chooses not to use Royal Mail, so I ended up paying 10x as much.
I was asked to write a review on Feefo after my purchase. When I gave the same details as I am writing here, Mesh Direct called me - not to apologise or explore how they could resolve the matter, but to say they would be challenging my review and to explain that using Royal Mail doesn't make sense for them.
The nearest post office to their warehouse (given they don't want to pay Royal Mail to collect) is less than 1mile away.
Do they want to go this extra mile for customers? No
Do they really care about customers like me? No
Will I be buying again? No
Will I be giving a positive review? No

22 March 2021
Unprompted review
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Reply from Meshdirect

Hi Paul, thank-you for the feedback. We were a little surprised when you left a 1 star review on Feefo and now on Trustpilot due to the carriage cost to your address in the Highlands of Scotland. Especially given that our delivery charges are clearly stated on our website, and you also contacted us in advance of placing the order to confirm the delivery cost and decided to proceed with the order on this basis.

As explained on our call, the majority of the freight we send consists of bulky goods which only a small number of couriers will handle through their networks. Unfortunately, given that these couriers usually have to outsource delivery to certain Highlands postcodes to a third-party local courier, there is a delivery surcharge for such postcodes which we are not able to absorb. As you point out, Royal Mail will ship small parcels for a lower cost, however they will not handle the vast majority of our freight. Therefore, as discussed on our call, it would not be economical from a business point of view for us to pay for a daily Royal Mail parcel collection for small parcels going to the small number of postcodes which fall outside of our standard delivery service. Equally, it would not be economical for us to send a member of staff to the local post office in order to send these parcels - also, I should highlight that at this time we are doing everything we can to mimimise face-to-face contact as recommended by the Government's Coronavirus guidance. Hopefully, this is something that you can appreciate.

In response to your comments about whether or not we go the extra mile for our customers, and whether or not we care about our customers, hopefully our 4.9 / 5 star rating on Feefo (based on over 500 reviews) is testament to the fact that we care about nothing more. I'm very sorry that we were not able to provide the delivery service you were looking for, however I can only reiterate that we were upfront about the delivery cost to the Scottish Highlands from the start.

Kind regards,

Mesh Direct

Rated 5 out of 5 stars

I’d recommend this company.

The website was easy to navigate and order from. Mesh Direct processed our order quickly, it arrived quickly and was in great condition. I’d definitely use Mesh Direct in the future.

1 March 2021
Unprompted review
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Reply from Meshdirect

Thank-you so much for taking the time to leave such a fantastic 5-star review, we are pleased that you found the website easy to use and that you were happy with our speed of service. Thanks again, we really appreciate the feedback. Kind regards, Mesh Direct.

Rated 5 out of 5 stars

Ordered and everything delivered…

Ordered and everything delivered promptly. Insect mesh as described can hardly see its in place now it is up

20 July 2020
Unprompted review
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Reply from Meshdirect

Hi Richard, thank-you for leaving the review, we really appreciate your feedback. Kind regards, Mesh Direct.

Rated 5 out of 5 stars

Ordered two rolls 25×25mm 19g mesh on…

Ordered two rolls 25×25mm 19g mesh on Monday arrived Wednesday goods as described what's not to like.

3 July 2019
Unprompted review
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Reply from Meshdirect

Hi Paul,

Thank-you for the positive feedback, it is very much appreciated.

Kind regards,

Mesh Direct

Rated 5 out of 5 stars

15m Chain Link Fence - Superb

Ordered a 15m chain link fence kit but was concerned because I had a big difference in height at one end to fence. Spoke to staff at Mesh Direct (Dan) who took the time to understand my needs. I placed my order and product duly arrived three working days later.
I had a couple of issues with working out how to install the gate, I emailed Mesh Direct who replied straight away solving my problem easily. They even followed up with a phone call to make sure I was happy.
This is a good quality product and looks very neat and professional.
I would not hesitate to use this firm again and recommend to others.

29 January 2019
Unprompted review
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Reply from Meshdirect

Thank-you for the kind comments, they are very much appreciated. We look forward to supplying you in the future.

Kind regards,

Mesh Direct

Rated 5 out of 5 stars

I can't fault them!

I've ordered twice from this company. On both occasions, the response was quick, the product arrived quickly, its quality and price good/very good.
I can't fault them!

4 April 2018
Unprompted review
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Reply from Meshdirect

Thank-you for the kind comments, they are very much appreciated.

Kind regards,

Mesh Direct

Rated 5 out of 5 stars

Great service

Great service - very helpful and knowledgeable advice by phone. They really took the time to understand what I needed and advise accordingly.

Very pleased with the quality of the mesh I received, as well as the wire cutting tool and speed of delivery. Excellent experience all round - the products, the advice, and the overall service.

20 November 2017
Unprompted review
Rated 5 out of 5 stars

Good quality and fast

Ordered some 6ft welded mesh in February it arrived in a few days. Finally got round to putting it up. Looks really strong and good quality. Would recommend. This is my first review - but thought as the company only had one review and they were fine to order from I joined up :)

19 April 2014
Unprompted review
Rated 5 out of 5 stars

Excellent value and fast service

I did a comprehensive interner search on wire products and this site offered very good value for money. The goods arrived quickly and in good condition - what more could you ask for?

15 June 2012
Unprompted review

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