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Merlin Cycles Ltd Reviews 

80,543
•
TrustScore 5 out of 5

4.8

Bike Accessories Store
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Review summary

Created with AI, based on recent reviews

Considering 2,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding excellent value and the best available deals for a wide range of products. Many people highlight the fast and efficient delivery, with items frequently arriving quickly and on time, often within a day or two. Reviewers also appreciate the excellent service, easy ordering process, and the good quality of the products received, often noting items are as described. However, some customers also noted receiving incorrect or faulty items, such as wrong parts or products with manufacturing defects. This sometimes led to dissatisfaction with the returns process or a lack of responsiveness from customer service when trying to resolve these issues.

What people talk about most

Price

Reviewers consistently express satisfaction with the pricing, often describing them as competitive,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Product

Customers generally express satisfaction with the products, often highlighting good quality, competitive... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even "20 out of... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phoned up before I ordered to check I was ordering the right things. Very helpful. Good price and very prompt delivery (much better than a competitor who promised delivery within 2-3 working days bu... See more

Rated 5 out of 5 stars

Excellent transaction from start to finish. Nice website which is easy to navigate, with a good description of each product. Very competitive prices, good packaging and speedy delivery., as they use t... See more

Rated 5 out of 5 stars

Always good service with Merlin Cycles, they only sell if they have it in stock,if they have it’s always 48 hour service . Their prices are very competitive, an excellent bike shop to do business wit... See more

Rated 5 out of 5 stars

I was looking for a spare Bosh battery for my ebike. Merlin Cycles had one in stock,brand new and at an exceptional price not to be ignored. I telephoned ahead of ordering online, and had a nice, brie... See more

Company details

  1. Bike Accessories Store
  2. Bicycle Store

Information provided by various external sources

Merlin Cycles is one of the UK's leading internet bike shops. Established in 1993 and always specialising in the mail order of all the leading brands of cycling equipment. Road cyclist, mountain bikers, tourist and commuters are all catered for at merlincycles.com

merlincycles.com Details

Written by the company

Customer Service
We pride ourselves on customer service, unlike some online retailers we have a team of experienced staff ready to take you telephone call during office hours. You can also email us 24/7 and we guarantee a rapid reply.
Delivery and returns
We offer free UK shipping on over 90% of our product range. We also offer free worldwide shipping to Europe, USA, Australia and Japan plus many other destinations. 99% of orders recieved before 2.30pm are shipped the same day by 1st class post or courier. We offer a no quibble 30 day returns policy.

Contact info

4.8

Excellent

TrustScore 5 out of 5

81K reviews

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4.8

All reviews

(80,543)

2,308 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor and out of date returns and…

Poor and out of date returns and warranty service.
Asking for a £20 item to be returned with no guarantee it would be replaced.
Would of cost me £5 to pack
For loyal customers like myself a return should happen without question.
At the end of the day they would just return it to the main dealer and claim a return.

1 June 2026
Merlin Cycles Ltd logo

Reply from Merlin Cycles Ltd

Thanks for your review and we are sorry about any issue with your order, anything considered faulty though does need to be returned for inspection in the first instance, however I can see that we have now sent you a free returns label to do this and we are sorry for any inconvenience.

Rated 5 out of 5 stars

Good service Good price

A leading name in cycling these days!
Good service, good prices, always has what you want in stock. Return pathway is easy if you need it.
Well done Merlin, keep it up.

2 June 2026

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