Great service. Tremendously easy changeover process, saved a lot of money. We sent our statement over and were provided a number of different recommendations. We have ended up saving around £1000/y... See more
Company replied
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We were sick and tired of paying over the odds and getting poor service . Usually ignore people just walking into the restaurant however Steve simply left his details and said if I can't beat your c... See more
Company replied
I run a small bar based in Newcastle. I rent 4 terminals from Merchant Monkey via Elevon. From my understanding someone pays on a card its received by elevon kept overnight then the same amount is rel... See more
Company replied
What can I say Merchant Monkey get you the best rates and service as they are like a broker. They are partnered with some of the big merchants providers out there so they search which one gives you t... See more
Company replied
Company details
Information provided by various external sources
One size does not fit all . We’ll shop around and find your business the best possible deal. NO HIDDEN EXTRAS GUARANTEED. NO JOINING FEES. WHATS BEST FOR YOU NOT THE BANKS
Contact info
United Kingdom
- Info@merchantmonkey.co.uk
- www.merchantmonkey.co.uk
Excellent well informed advice for my…
Excellent well informed advice for my gas and electricity. Thanks for everything
1 May 2024
Unprompted review
great service always
1 April 2024
Unprompted review
Reply from Merchantmonkey
Thanks always happy to help
Always on hand to help
Always on hand to help . Looked after us from day one
16 March 2024
Unprompted review
Reply from Merchantmonkey
Thanks , Charlie our resident dachshund loves being at your place .
Reply from Merchantmonkey
Short and sweet 😂 , many thanks
Great service for 3 years
Great service for 3 years . Referrals paid and always available
15 April 2023
Unprompted review
Reply from Merchantmonkey
Thanks for review , glad to help
Can’t get hold of anyone to sort…
Can’t get hold of anyone to sort problems out . Not received our £50 referral money . Been told they have sacked the managers and other staff . Who do we contact?
1 February 2024
Unprompted review
Reply from Merchantmonkey
Hi , can you please email in to accounts@merchantmonkey.co.uk .
We need to know your name and business name please and we will sort any problems out .
No staff have been sacked , only one on the northern region has left.
Superb no nonsense advice from martin
6 November 2023
Unprompted review
Reply from Merchantmonkey
Many thanks , glad we could help
Revive from Philip pounder from…
Revive from Philip pounder from merchant monkey Phil has offered a first class service from beginning to end, would highly recommend
5 September 2023
Unprompted review
Reply from Merchantmonkey
Thankyou
Customer service very good,fast…
The service was provided by Phill pounder ,Customer service very good,fast delivery and set up on the terminal.easy to use.
5 September 2023
Unprompted review
Reply from Merchantmonkey
Thanks
A1 customer service for years now
A1 customer service for years now . Just sorted my business insurance and social media advertising to go along with my point of sale .
26 April 2023
Unprompted review
Reply from Merchantmonkey
Glad we could help you with your business needs
excellent service always made simple .
1 March 2023
Unprompted review
Reply from Merchantmonkey
Thanks Karen , always a pleasure to work with you over the last few years .
Been with MM a few years now .
Been with MM a few years now .. absolutely recommend
28 February 2023
Unprompted review
Reply from Merchantmonkey
Thanks for your kind words and business
great service for a long time now
great service for a long time now , sorted out buy out from previous company and always available to help with any problems
1 February 2023
Unprompted review
Reply from Merchantmonkey
Thanks , don’t forget if you need any FREE pdq rolls just call
Several years of reliable Great Service!
3 February 2023
Unprompted review
Reply from Merchantmonkey
Thanks for review , hope to help you for many years to come .
Excellent communication
Excellent communication throughout . Picked up lots of work through their free marketing package
19 January 2023
Unprompted review
Reply from Merchantmonkey
Glad to be of help
Great service over the last 2 years…
Great service over the last 2 years from merchant monkey, won't use anyone else for all my business needs
1 January 2023
Unprompted review
Reply from Merchantmonkey
Many thanks , hope to help you for many years to come .
Hopeless.......
I run a small bar based in Newcastle. I rent 4 terminals from Merchant Monkey via Elevon. From my understanding someone pays on a card its received by elevon kept overnight then the same amount is released. Then why does money go missing? I've got around 1000 outstanding and no one seems to know where it is. Theres no explanation from Merchant Monkey or Elevon as to where the money is. This is almost a month without any answer. I was asked to supply receipts which I have to prove we took the money. Its an unbelievable situation excuses after excuses but no definite answer.
7 November 2022
Unprompted review
Reply from Merchantmonkey
Hi Mark , I believe the local representative was helping with this problem with elavon . In fact he collated all the receipts and sent them into elavon with you . In the office we were under the impression this was sorted but obviously not ( we thought it had been , by elavon ) . Although this is clearly a Elavon problem / mistake, this is clearly unacceptable. We will call you immediately today at 9am to assist with your claim with elavon .
If you have these receipts available the claim with Elavon whose mistake it clearly is can be sorted .
ADDITION .. we have just spoken to the local representative and he spent 3 hours with you yesterday trying to sort this elavon problem and he is booked with yourself to come back in today .It appears it is a problem with a terminal that wasn’t used for 8 months ?? However we will still call you again today from 9am until we can get hold of you . Thanks .
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