Menē Reviews 

1,416
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, timeless design, and beautiful craftsmanship of the pure gold and platinum jewelry collections available. Many people also highlight the prompt shipping methods, secure packaging, and exceptionally helpful customer service team members. Conversely, a small portion of people felt dissatisfied with product sizing or unexpected weight discrepancies. Some customers noted concerns regarding items arriving under the advertised weight or experiencing minor difficulties with specific design elements like clasps. A few consumers expressed that pricing models and markup values required careful attention during purchases.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful craftsmanship, rich tones,... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing deep satisfaction with the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are super... See more

Order

Clients share satisfaction on order processes, highlighting fast shipping, seamless delivery, and outstanding... See more

Price

Customers had mixed feelings regarding the price, with reviewers praising great deals and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of your company since it's inception and have never been disappointed with any thing I ordered. your tracking of shipments is really superb,I can follow my merchandise on a dai... See more

Rated 5 out of 5 stars

I recently purchased a 24K rose-design gold ring from Mene, and the entire experience was excellent. The ring arrived quickly, was packaged securely, and the craftsmanship is beautiful. My wife absolu... See more

Rated 5 out of 5 stars

I have been buying gold and platimun from Mene for about 3 years. I have never had an issue with any of my pieces. I love checking in on my dashboard and seeing my account grow. My first purchases a... See more

Rated 5 out of 5 stars

I've been their customer since 2018 and own several 24K gold jewelries. I love the quality and the style, but the biggest selling point is their gold jewelry is all 24K. And now, they're coming out w... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,416)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Mene experience

I have conducted several purchases and returns with Mene.
Every transaction has been a 5 star experience.
I look forward to future purchases with Mene.

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service and poor product overall

I ordered a pendant, per their instruction I cancelled the order within 12 hrs of the order. I received an email asking for an explanation. I gave them one. They shipped the product anyway. It was not engraved as requested; they would not honor their coupon, but they offered it again a day later (can't figure that out). The 800.00 product came in a bag...very bad presentation. Crappy embossing, just a sub-par product. I'd return but don't want the hassle of the 10% restocking fee. I could dispute it with Visa, but I just hate doing all that stuff. So, I'll chalk it up to a bad experience.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Custom Jewelry with Lightning-Fast Delivery

I recently ordered a custom-made piece of jewelry online, and the entire experience was flawless. Despite being an overseas order, the delivery was incredibly fast—far exceeding my expectations. The team provided precise updates throughout the process, ensuring I was always informed.

The craftsmanship of the piece was absolutely perfect, matching the design exactly as discussed. The quality and attention to detail were outstanding, showcasing true expertise.

I highly recommend this service to anyone seeking bespoke jewelry with impeccable execution and top-notch customer service. A perfect blend of speed, precision, and professionalism!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Products, Great People, Great Performance

This is my second purchase and it met or exceeded ALL my expectations.

The chain is well made and was completed and shipped in a fraction of the estimated time. Speaking of shipping, the packaging was beautiful and the outer package was as nice as the inside. ANY tampering would’ve been noticeable at a glance, ensuring security and accuracy for both parties.

Thanks to all of you at Menē who work so hard at ~delivering~.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Wearing your investment

I try to buy a piece twice a year. It is my gold investment. The fact that I can wear my investment makes me doubly happy! The Holy Spirit pendant is just beautiful, and very special to me.

13 November 2024
Unprompted review
Rated 4 out of 5 stars

I have made a few purchases from Mene’

I have made a few purchases from Mene’. I also had to do two returns one for being too small and the other being too thin. The clasp on the narrow flat chain is way too small for a man 6 foot tall. It’s hard to handle to take on and off. However, all the other products that I have from them are spot on.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Really cute pendant that can be worn every day!!

Customer service from Nicole was fantastic! She had previously given me the dimensions for this pendant so I was able to draw it out on paper to know exactly what size it would be. The weight is also slightly over listed weight. My pendant is 5.05 grams and it was listed as 5.02 grams. It is well made, light and airy design as I have other pendants that are a bit more flashy! Dimensions are 16mm x 20mm.not including the bale so measure ahead of time! I wish Mene listed dimensions of all jewelry online. I also wish that more customers in their reviews measured and gave dimensions which would be really helpful to others!! The bale is large enough to fit one of my chains which I already had. Thank you so much Nicole for all your effort around this beautiful pendant for me!!!

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Quality and beauty

My chain is simple but beautiful and the quality is impeccable. The service was fast and the packaging was amazing as usual. This company is first class.

14 October 2024
Unprompted review

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