Memsaab Reviews 

1,405
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, highlighting personalized assistance and a welcoming atmosphere. Many found the customer service outstanding, noting quick communication and efficient support. Reviewers frequently describe the outfits as beautiful, elegant, and of good quality, being very happy with the designs and fit. However, some customers noted product quality issues, with items arriving damaged, having missing parts, visible defects, or poor fabric that tore easily. Additionally, some reviewers were not happy with customer service, describing it as unhelpful, unresponsive, or dismissive when addressing concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Product

Reviewers mention ambiguous feedback about product quality and accuracy, with some praising the durable... See more

Service

People report positive experiences with service, often describing it as amazing, excellent, and exceptional.... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent quality textiles,... See more

Customer service

Users describe positive interactions with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The outfits I received were absolutely stunning in terms of the designs, the quality and the price. I decided to return the items that did not fit and the returns portal only updates after 24 hours so... See more

Rated 4 out of 5 stars

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really hap... See more

Rated 4 out of 5 stars

I write this with disappointment, as I've bought countless items from Memsaab, and have always had great service. This time, however the item is ordered was an obvious copy. They state that they ame... See more

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,405)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% recommend

Ordered online and such an easy process. Collected all items from the warehouse, so easily. No faffing around. The quality of the clothes are lovey and the sizes are immaculate. My new go to. Thanks

8 March 2026
Unprompted review
Rated 2 out of 5 stars

First time I shopped with…

First time I shopped with Memsaab..Sizing off and quality too… loose threads, poor quality stitching and material even though on the website the designs look quite enticing. In addition, customer is charged for the re-stocking so overall no I would not recommend.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Unfriendly staff!

I have just recently placed an order with this company on their website checked out and a day later was informed one of my items were not in stock a decent auto populated message on what’s app showing empathy in how sorry they were and what steps I was able to take to resolve this. This was all understandable until I then tried to get a hold of someone on the other side to let them know what steps I wanted to take - no response and the most unfriendliest response after sometime. I think they really need to go ahead and improve themselves on their customer service skills! Avoid if you want a pleasant experience when something goes wrong on their side and needs correcting.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Had a really good experience with… Sobhan

Had a really good experience with sobhan , he treated us so kind and helped us find the right suit for the event and was very patient would definitely recommend and definitely would come again thank you so much Sobhan for all the help

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Usma

Thanks to Usma,
Friendly very helpful & found us beautiful outfits!
Thankyou

2 February 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 1 out of 5 stars

Staff was so rude

Staff was so rude, disgustingly rude do not eat here

1 February 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi i believe you have got the wrong business, we are a clothing business

Rated 5 out of 5 stars

Very welcome and accommodating

Very welcome and accommodating, provided refreshments. Usman was very helpful

1 February 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 5 out of 5 stars

Soban Mensaab

Soban. Excellent service, very patient and helpful. Knows how to match your wishes with the wedding you are attending 👍🏾👌🏽

1 February 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

Rated 3 out of 5 stars

Very disappointed with Memsaab this…

Very disappointed with Memsaab this order. Have ordered many women's suits literally last year. This time not impressed at all. Two of the four items, quality not great, size not like before and nothing like the colour advertised for one of them. Kept two of them, however when returning the other two, I had to pay 6.00 pounds for each item, a total loss of twelve pounds for me. How this is justified, I don't know. Both items had to go in separate bags and 6.00 for each to be posted. Never will I be ordering from them again. Return's policy a complete rip off and a lovely money making scam for the company. Think before ordering from this company, please read return's policy first.

8 January 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,
We’re sorry to hear about your experience.
Please note that returns are not free, as stated in our refund policy. We charge £6 per return. We’re unsure how you were charged £12 for each suit, so we’d like to look into this for you.
Could you please provide your order number so we can check the details and resolve this matter as soon as possible?
Thank you for your understanding, and we look forward to your reply.

Rated 5 out of 5 stars

I gave five stars as I am very happy…

I gave five stars as I am very happy with Memsaab so far. My experience remained excellent. The customer services Memsaab offers is excellent. I had to exchange the size and they guided me and facilitated me in an outstanding way. The customer service advisor, Ms Urooj has been very kind and cooperative. I really appreciate the way she addressed me "sister".
For improvement, it might be a good idea if the Shalwars are not too small, and leave a margin in-case if it needs alteration.

14 January 2026
Unprompted review
Memsaab logo

Reply from Memsaab

Hi Customer,

Thanks for taking the time to share your experience with MemsaabOnline - we really appreciate the review.

We're pleased to hear that you've found Memsaab to be helpful and that you're happy with the service received thus far.

Remember if you need to reach a member of the team in the future, please don't hesitate to get in touch. We'll be with you every step of the way.

Regards,
Memsaab Team
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.

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