MelodySusie Reviews 274

Product availability and quality for price is decent. Customer service responses are very quick. My current e-file and gooseneck UV lamp from them have stood up to the test of time for diy use. I've had my Jade brushless e-file for 4 years and use it about 12 hours a week for either my nails or crafts. Their 5 in 1 bits are fantastic for the price. Some of their gels smell like banana runts which I love. There gel bottles are really nice.

I recently bought the HProA dust collecting fan. It's a mini dust collector that is a great size and I was shocked at the suction. This machine is incredible. I am impressed every time I receive a Melody Susie product. They never disappoint.

Customer service was wonderfully prompted and responsive. One of my recent machines from them had some issues, and a replacement actually came home before I could find time to reply to the representative's email with a video showing the problem. I'm happy with the quick turnaround as it is very important to my work.

I have ordered several things from this company which have all been great. Recently I ordered a pack of chrome colors and one of the colors was short on chrome powder. Melody susie immediately shipped another pack out to make up for the issue. Will continue buying from them!

I love Melody Susie! I have loved every product I have purchased. They are especially good at keeping their customers happy. Any question I've had they've been prompt to help. Thank you, Melody Susie!

I am a very new customer of MELODYSUSIE and had very little knowledge about the company when I made my purchase. I had the hand piece stop working on my pro series drill after just a few weeks of fairly heavy use. I reached out to customer service through email that same day. Within a couple of hours or less, they contacted me to get more details about the issue and had me submit a quick video of the drill malfunction so they would know how to proceed with helping out. I was IMMEDIATELY mailed a replacement and it was delivered even faster than they anticipated. LITERALLY REPLACED and RECEIVED in less than a week!!! Honestly, I was pleasantly surprised and very impressed with the quick turn around time and resolution. FABULOUS CUSTOMER SERVICE & COMPLETELY HASSLE FREE!!! I will most definitely be a loyal returning customer if I continue to receive this type of service in the future.

I purchased an e-file from MelodySusie in December through Amazon. By February, it started making unusual noises and quickly became unusable. I was disappointed, especially since I had taken good care of it and hadn’t owned it very long.

When I contacted their customer service, they responded promptly at first and reassured me that they stand behind their products, asking for my order number. I provided it right away — but then didn’t receive any response for three days.

Since I needed a resolution, I reached out to Amazon, who handled the situation quickly and issued a full refund. Interestingly, shortly after Amazon processed the refund, MelodySusie replied with a brief message stating that the order had been fully refunded and wished me a great day.

While I appreciate that the refund was ultimately resolved (thanks to Amazon), I found the communication from MelodySusie to be lacking. The delay and blunt follow-up response did not reflect the reassurance I was initially given about standing behind their product.

I’m sharing this so other customers are aware of my experience. I hope the company works on improving responsiveness and customer communication moving forward.

Melody Susie stands behind there products!
Thank you for the excellent customer service

Produkt arrived damaged (it could only be used plugged in and not with the battery in). I messaged the customer service, which asked me to provide a video of my experience, which i was too busy to do and thought "oh well, i can just use it plugged in, whatever", so i never replied to them. Then, two weeks later, another package arrives in my mailbox: the same product, this time working completely correctly. I'm so happy that they sent me a replacement.

I love melody Susie! There customer service experience for my drill that is still under warranty was awesome. Only thing I will say is that 2 of my melody Susie drills went out within 2 weeks of each other. But I will say, when using them, they are awesome. My favorite so far!

I purchased a couple of equipment and unfortunately the shipping company had some issues with delivering my package. Customer service was quick to help me and keeping updated. Their response was immediate or within a day. I got all my products and couldn’t be any happier.

Very Professional and Helpful

My experience was amazing! When my first drill came it was broken the screen was smujed and scratched and the power button was glued to the plastic. I sent them a message and a video for proof 3 days later my brand new drill arrived.

melody susie is a great brand i highly recommend ordering from them! their customer service is impeccable and their products are great quality

My hand piece was malfunctioning after like a year after I was gifted my drill and i reached out to customer to see if i still had warranty.
They reached out in less than 24 hours and everything was handled very quickly and sent me a replacement hand piece and got delivered 2-3 days later! Amazing customer service and fast delivery! Thank you so much for helping me resolve my issue!! <3

My nail drill which I absolutely LOVE, unfortunately malfunctioned after only having for 6 months in the middle of me doing a nail set. I was pretty upset, and sent an email to the customer support. The way that the situation was handled was amazing! I had a stress-free experience. Their response was pretty quick in less than 24 hours and took my concerns serious and replaced my product. They are a company that keeps their word with their product warranty, there’s no catch. I want to appreciate everyone from melody susie who took my concerns serious
And went above and beyond to resolve my issue and even follow up afterwards. You guys are the best!

The team is very nice and replies to emails at a timely matter. I had many mailing issues but they were able to still bring me my items and reassure my anxieties. I am so excited to use the products I have bought. Everything seems high quality and is put at a great price too.

Amazing and prompt customer service, worked with me to make sure I was completely satisfied, package even arrived early

I would like to express my sincere thanks to your team for the excellent support and care I have received. This is already the third time I have purchased products from Melody, and each time I have been very satisfied with both the product quality and your customer service.

I truly appreciate your professionalism, quick responses, and customer-focused policies. It’s always a pleasure to shop with Melody, and I will definitely continue to be a loyal customer.

Thank you once again for your great service!

Thank you for assisting me with excellent customer service! My request for help was immediately taken care of. I look forward to using more of melody susie products!
April