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MelodyMaison Reviews 

25,758
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that their purchases arrive promptly and are securely packaged to prevent any issues during transit. Shoppers are consistently impressed by the stylish designs, sturdy construction, and excellent overall value of the items they buy. However, some people mentioned that a few products unfortunately arrived damaged or with minor defects. A few other consumers also felt that the actual colors of some items looked different compared to the online pictures. Despite these occasional setbacks, buyers generally appreciate the helpful communication, quick delivery times, and smooth purchasing process overall.

What people talk about most

Product

Users describe positive interactions with product, highlighting the stunning design, sturdy build, and great... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture and products are beautifully made,... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting promptness and careful... See more

Order

Consumers find order to be positive, highlighting prompt deliveries and straightforward transactions. Many... See more

Price

Reviewers mention positive feedback about price, highlighting great value, sales, and items being much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really speedy delivery, fantastic quality! Even customer service was excellent after realising we had two parts of the same piece and they sent a replacement next day! We are over the moon and would h... See more

Rated 5 out of 5 stars

LARGE BLACK CURVED SQUARE ARCHED OVERMANTEL MIRROR. Was as expected from the website. Opens the room and looks stylish with its rounded edges- giving an unexpected feature to a classic shape. Looks g... See more

Rated 5 out of 5 stars

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Mirror Shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(25,758)

1,737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The half moon console table arrived…

The half moon console table arrived quickly and safely. We went for the taupe grey colour which is lovely well made and only requires legs to be attached all parts provided. Thank you Melody Maison we are very happy with the half moon table fits just right on out upstairs landing.

29 June 2026
Rated 5 out of 5 stars

Pleased with my purchase packaged well

Pleased with my purchase packaged well. Two small maroon & gold/ brass trays bought in the sale, I'd already bought a pair for the bathroom and decided to buy a second for the bedroom. Lovely quality.

2 July 2026
Rated 5 out of 5 stars

Delighted!

Very quick delivery. Really pleasant delivery team.
The furniture is lovely. Very impressed that it is ready built and came well packed so there was no hassle at all. My husband’s face when he unpacked it and there wasn’t a million screws and confusing instructions was well worth it!!
Great value for money too.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with the furniture

Really pleased with the furniture, nice quality and came complete so no DIY skills needed ***** Felt sorry for the driver as access to our house is difficult and he was alone but he trollyed the items to our lounge. Only moan would be to Melody Maison in that you expect a lot from your delivery guy on his own and having to lift and manoeuvre items by himself

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful mirror

I ordered a beautiful mirror - is very good quality for the price and looks beautiful in my dining room. Great communication from Melody Maison , sturdy packaging and it arrived in perfect condition also due to the careful handling of the delivery service.

25 June 2026
Rated 5 out of 5 stars

Love these!

Love these!! Love the colour, perfect size and very sturdy as ready assembled. Good communication from delivery company, arrived as promised and sensibly wrapped so no damage. Very happy with them.
T Green

23 June 2026
Rated 5 out of 5 stars

Excellent

Excellent customer service and very quick to resolve.

30 June 2026
MelodyMaison logo

Reply from MelodyMaison

Update: thank you for confirming that the original review was left for us in error and thank you so much for updating. I am glad we resolved your issue quickly for you.

Good Morning Thank you for leaving your review. I can confirm that we replied to your email dated 2nd July on the 3rd July and a collection was arranged. The mirror has arrived back at our warehouse and your refund is now with our accounts team to process for you.
Best Wishes
Emma

Rated 1 out of 5 stars

Poor Quality Products

I am very disappointed with the quality of the product. The dressing table arrived and has already started to chip, despite only being used for a short period of time. The material feels poor quality and not durable, especially considering it is meant to be a piece of furniture used regularly. I expected much better quality and finish, and I would not recommend any melody maison products due to how quickly it has deteriorated.

4 June 2026
MelodyMaison logo

Reply from MelodyMaison

Good morning,
I'm sorry to read your review and that you're disappointed with your dressing table.
I note that we haven't been contacted about this issue previously, and we would always welcome the opportunity to investigate and resolve any concerns our customers may have.
Please could you send us some photographs of the areas that have chipped? Once we've received these, I'll be happy to review the issue and work with you to find a suitable resolution.
I look forward to hearing from you.
Best Wishes
Emma

Rated 5 out of 5 stars

Great quality

Easy to order. Swift delivery and well made quality furniture. I ordered the Ashwell range and I'm very pleased with the pieces. Great value.

24 June 2026

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