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MelodyMaison Reviews 

25,752
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that their purchases arrive promptly and are securely packaged to prevent any issues during transit. Shoppers are consistently impressed by the stylish designs, sturdy construction, and excellent overall value of the items they buy. However, some people mentioned that a few products unfortunately arrived damaged or with minor defects. A few other consumers also felt that the actual colors of some items looked different compared to the online pictures. Despite these occasional setbacks, buyers generally appreciate the helpful communication, quick delivery times, and smooth purchasing process overall.

What people talk about most

Product

Users describe positive interactions with product, highlighting the stunning design, sturdy build, and great... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture and products are beautifully made,... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting promptness and careful... See more

Order

Consumers find order to be positive, highlighting prompt deliveries and straightforward transactions. Many... See more

Price

Reviewers mention positive feedback about price, highlighting great value, sales, and items being much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really speedy delivery, fantastic quality! Even customer service was excellent after realising we had two parts of the same piece and they sent a replacement next day! We are over the moon and would h... See more

Rated 5 out of 5 stars

LARGE BLACK CURVED SQUARE ARCHED OVERMANTEL MIRROR. Was as expected from the website. Opens the room and looks stylish with its rounded edges- giving an unexpected feature to a classic shape. Looks g... See more

Rated 5 out of 5 stars

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more

Rated 5 out of 5 stars

The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Mirror Shop

Written by the company

Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.

Melody Maison Limited

Written by the company

Customer Service is our number 1 priority.
Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(25,752)

1,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Melody…

I had a great experience with Melody Maison. The delivery was very fast, and everything arrived in perfect condition.
The furniture is really good quality and was easy to put together. It looks very stylish and exactly as I hoped.
I'm very happy with my purchase and would definitely buy from them again.

26 June 2026
Rated 5 out of 5 stars

I am delighted with my purchases

I am delighted with my purchases. Well wrapped, arrived promptly and well worth the money. Just one little hiccup: the two draw bedside tables are lower than expected, but fine for a modern low bed. Best to check height measurements before ordering.

4 June 2026
Rated 5 out of 5 stars

Lovely bedside tables

Lovely bedside tables and instruction to put together was a breeze as all the pieces are discretely numbered. Packaging and quality excellent. Really pleased with them. Thank you.

13 July 2026
Rated 4 out of 5 stars

Dropped a star due to the time it took…

Dropped a star due to the time it took to deliver and also the amount of boxes wrapped around it. Delivery driver said I had to take all the boxes!
But the quality of the mirror was excellent, looks lovely hanging in the bedroom.

13 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good afternoon,
Thank you for taking the time to leave your review.
As the mirror you ordered is classified as a furniture item due to its size, it had to be shipped via our pallet delivery service. The additional boxes placed on the pallet are used to secure and protect the mirror during transit.
I sincerely apologise for any inconvenience this may have caused.
I'm delighted to hear that the mirror looks lovely in your room, and we hope you enjoy it for many years to come.
If we can be of further assistance please do not hesitate to contact us.
Best Wishes
Emma

Rated 1 out of 5 stars

Second failed delivery

Second order from this company. Second failed delivery. Despite ordering specific date two weeks in advance and paying for the privilege. The order was attempted delivery to the wrong address despite all contact details being correct. Once again forced to take time off work at my own expense to rearrange. It’s just not good enough. It doesn’t matter how nice the furniture is if trying to get it is this inconvenient.

@Melody Maison, regarding your response I was at the address try reading all the emails I have sent you and responding to them rather than trying to cover your backs on an online platform.

25 July 2026
Unprompted review
MelodyMaison logo

Reply from MelodyMaison

Update: Good afternoon. Thank you for updating your order number. I can see that your order was attempted on Saturday 25th as you requested however the courier has updated that they were unable to deliver as nobody was present. This has been returned to the depot. I will email you directly with the images incase they have attempted to deliver to the wrong property and resolve this for you,
Thank you
Emma

Good Morning I am sorry to read your review. I have requested additional information as you have not left your order number on the review for me to be able to assist you further.
I look forward to hearing from you.
Best Wishes
Emma

Rated 5 out of 5 stars

Fast delivery

Fast delivery! So pleased with our console. Great quality. Looks fantastic on our stairs landing. Perfect. Easy assembly too.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a lovely piece of furniture…

I ordered a lovely piece of furniture from MelodyMaison. It was very large and very heavy. I was kept informed at each stage of the delivery process. The delivery went very smoothly and I would like to Thank, the delivery lady and man, who carried the two piece item up our four flights of stairs, very much! Having to carry it up twice! It was a very hot day and I did offer them a cold drink which they refused saying that they had water in the van. But I gave them a tip as a "Thank you!" You're very much appreciated! The item looks lovely in our flat!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

The console table arrived well-packed

The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of.
The table itself is just what I wanted. The legs were easy to attach though, as ever, the last one would not play ball until after a couple of attempts.
It's an attractive and useful piece of furniture.

10 July 2026
Rated 4 out of 5 stars

I have not yet received the shelf and…

I have not yet received the shelf and have not been able to track it

I have amended my stars as they have issued a refund without hassle.

10 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning Shannen. I am sorry to read your review. Please accept my apologies. I am also unable to get an update on Royal Mail tracking I am sorry. I have refunded your order for you. If I can be of further assistance please let me know.
Best Wishes
Emma

Rated 3 out of 5 stars

The book shelf was very well packaged

The book shelf was very well packaged, but unfortunately the item was poorly finish. There where machining marks on the timber and the paint was cracked on the joints. Overall a nice unit and the items placed on it hide the poor finish.

9 July 2026
MelodyMaison logo

Reply from MelodyMaison

Good Morning. Thank you for leaving your review. I am sorry to read this. Are you able to email our team with images of the issues that you have described to enable to assist you further please ?
Thank you
Emma

Rated 1 out of 5 stars

I would avoid this company at all…

I would avoid this company at all costs. While the furniture looks lovely on the website, the quality and, more importantly, the accuracy of the deliveries have been extremely disappointing.

My first order arrived in the wrong colour, and the drawer runners were poor quality. It took Melody Maison a week to arrange a replacement with the correct colour. Unfortunately, when the second delivery arrived, one of the drawers was still the wrong colour.

I informed Melody Maison immediately and was told they were making enquiries with the warehouse manager. Since then, I have received no further updates. I have now requested either a full refund or for the correct item to be delivered for the third time.

I would not use this company again and would not recommend them to anyone. Nearly two weeks later, I’m still £330 out of pocket and don’t have a complete set of bedroom furniture. Overall, this has been a very frustrating and disappointing experience.

22 July 2026
Unprompted review
MelodyMaison logo

Reply from MelodyMaison

Good morning,
Thank you for taking the time to leave your review. Please accept my sincere apologies for the inconvenience caused by receiving products from mismatched batches.
To investigate this thoroughly, we needed to work with our warehouse team to verify the multiple batch numbers received from our overseas supplier. I appreciate that this took longer than expected, and I'm sorry for the delay while we carried out these checks.
I can confirm that your refund has now been passed to our Accounts team for processing. Refunds typically clear within 7–10 working days, depending on your payment provider.
If I can be of any further assistance, please don't hesitate to get in touch.
Kind regards,
Emma

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